10.0
The agent who helped me at the Columbia,SC was friendly and helpful!Reviewed Jan 17 2024
review from 8.8
Pros:Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.Cons:Open location during daytime.Reviewed Aug 19 2019
review from 8.0
Much Better This TimePros:On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.Cons:I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!Reviewed Dec 19 2018
review from 9.6
Seamless pickup/drop offPros:The process was simple and they even accommodated a last minute change in drop off location.Cons:The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?Reviewed Dec 11 2018
review from 8.0
Great servicePros:Everyone was polite, and especially the attendant in the garage. Very positive experience.Cons:They didn't have the car ready I had reserved, but the substitute was fine.Reviewed Nov 12 2018
review from 10.0
Pros:the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.Reviewed Oct 17 2018
review from 9.6
Pros:I liked the ease of the pick up and drop off process. I had a good rate for my rental, but there are always a lot of fees. The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.Cons:The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.Reviewed Aug 27 2018
review from 8.4
Would rent from here again but would hope for better pricePros:Availability of vehicle we wanted Good customer service at desk and in car rental pickup areaCons:Price was a bit high for what we gotReviewed Apr 3 2018
review from 10.0
AWESOME EXPERIENCE!!!Pros:Simplicity of the entire process!!Reviewed Mar 28 2018
review from 10.0
West Columbia Enterprise Slays ItPros:Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.Reviewed Nov 14 2017
review from 5.6
Poor customer service after rentalCons:Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.Reviewed Oct 16 2017
review from 8.4
Pros:Great price for size of vehicle. Vehicle was ready when I arrived at pick-upCons:Pick up locationReviewed May 16 2017
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