10.0
Super friendly and helpful staff. Awesome experience. Convenient location. I lost my sunglasses in the car and they helped me retrieve them. What a relief!!Reviewed Jan 6 2023
review from![kayak]()
10.0
Pick-up at West Columbia airport was excellent! Drop-off in Knoxville/Alcoa was poor. Charged for 2 days even though I only has the car for about 20 HOURS. Refund given for 2d day BUT not for unknown extra charges on days 1 or 2; about $10.00 overcharged after the refund. Contacted Enterprise but rep was unable to do the simple math for the full refund ("our system won't allow me to correct the amount).Reviewed Nov 25 2022
review from![kayak]()
10.0
Car at terminal, and the speed getting us on the road could not have been better:-) Staff - both counter and maintenance/car cleaner, were very friendly and professional. Very happy with the service we received. Thank you, Enterprise Columbia SCReviewed Oct 11 2022
review from![kayak]()
2.0
Customer service line was mediocre. I ended up leaving the car and going with another company.Reviewed Jun 4 2022
review from![kayak]()
10.0
Everything was perfect. I had a great experience overall!Reviewed Nov 27 2021
review from![kayak]()
8.8
Pros:Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.Cons:Open location during daytime.Reviewed Aug 19 2019
review from![kayak]()
8.0
Much Better This TimePros:On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.Cons:I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!Reviewed Dec 19 2018
review from![kayak]()
9.6
Seamless pickup/drop offPros:The process was simple and they even accommodated a last minute change in drop off location.Cons:The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?Reviewed Dec 11 2018
review from![kayak]()
8.0
Great servicePros:Everyone was polite, and especially the attendant in the garage. Very positive experience.Cons:They didn't have the car ready I had reserved, but the substitute was fine.Reviewed Nov 12 2018
review from![kayak]()
10.0
Pros:the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.Reviewed Oct 17 2018
review from![kayak]()
9.6
Pros:I liked the ease of the pick up and drop off process. I had a good rate for my rental, but there are always a lot of fees. The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.Cons:The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.Reviewed Aug 27 2018
review from![kayak]()
8.4
Would rent from here again but would hope for better pricePros:Availability of vehicle we wanted Good customer service at desk and in car rental pickup areaCons:Price was a bit high for what we gotReviewed Apr 3 2018
review from![kayak]()