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2.0
Avoid this Hertz. Countless reviews of poor service, vehicles unavailable, and I experienced it for myself. I booked a 7 passenger vehicle for 24 hours through your website in the morning around 8 am for a noon pickup. When I arrived, the attendant said there were no such vehicles available. That's fine, I understand if you don't have one. HOWEVER, why not call me once you saw the reservation come in and let me know you would not be able to supply a vehicle to meet my request??? It would have saved everyone so much time. On top of that, the attendant said they did have a 7 passenger SUV available but it was luxury class so it would cost an additional $150. If it were my business, I would have comped the "additional charge" and let the customer take the "luxury" SUV but that just makes too much sense. Poor experience all around, I will not use Kayak for renting cars like this in the future.Reviewed Sep 5 2022
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2.0
I was stranded in Columbia, SC after my flight was unexpectedly diverted from Atlanta. The only option for a one way rental was Hertz at the airport. The economy car they gave me so I could drive back home to FL cost me nearly $500 for one day! Worst of all, the AC didn’t work properly. I was forced to drive 9 hours with the AC not working properly in near record heat!Reviewed Aug 8 2022
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10.0
Price could have been better.Reviewed Nov 5 2021
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2.0
Customer service was terrible. I’m still getting calls saying the vehicle wasn’t returned, when it was returned almost 2 weeks ago.Reviewed Nov 4 2021
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6.0
Everyone is strapped for cars these days. Luckily Hertz had a car for me (had a reservation via Kayak). Others coming to the counter late at night were not so lucky. The lot was thin. I reserved a sedan, e.g. Chevy Malibu but received a GMC Acadia. Way too much car, but can't be to picky these days. No agent in the return lot, had to take keys to counter, but it was quick.Reviewed Oct 22 2021
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1.9
Hertz employee named Victoria was extremely rudeReviewed Sep 27 2021
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7.9
the computer was not available for receipt when car returned at 0800....wish the maint. would be left for after hoursReviewed Aug 6 2021
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1.9
Overbooked and did not receive my rental when I got there. They told me to get a refund from where I booked.Reviewed Aug 4 2021
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1.9
Waited for 15 minutes and then couldn’t get my car despite having a reservation.Reviewed Jul 24 2021
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10.0
Pros:Ease of driving away in a carCons:Nothing other than lower cost. Great experienceReviewed May 17 2021
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2.0
Pros:IReviewed May 3 2021
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2.0
Cons:I usually select the managers special which was $560 where they choose the car. They had options available but elected to give me a compact for the $560 for 9 days. Really? A compact for 9 days at $560? I cancelled my reservation at that point I usually get good options of a mid size or better, and most of the time a full size truck, hence why I go with the manager special. I explained to them I was carrying 4 people around for a week and they didn't seem to care. I had doubled booked with Enterprise to cover myself. Glad I did. At Enterprise I got a luxury SUV for the same price. I guess Hertz didn't need my $600?Reviewed Jul 27 2020
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