Reviews for Enterprise in Dayton
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Apr 9 2017
Horrible customer service
Pros: The car was great for the price, clean, gas efficient and got us around.
Cons: Customer service was horrible. The car was released and was forced to find another location. The location I originally rented at decided they would release the car because I was 1.5 hrs late. She told me she called once and since I "didnt answer" she "assumed" we "weren't coming." Then instead of helping me out with getting another car, she simply stated, "I'm sorry there is nothing I can do," which is plain old lie. She could have called the nearest location and see if they had anything available. We were forced to call ourselves and do the leg work and pray I didn't have to take an Uber back to the hotel. We get to the second location and had an issue with the business card, we couldn't just switch the reservation to my name because the card didn't have my my name on it, only the CEO's name, IT's A COMPANY CARD, DUH! then the tax exempt "didn't have the CEO name on it only the companies name". Just issue after issue for lack of knowledge and or professionalism. Finally we got the car.
Oct 20 2016
Pros: Not pushy, they offered and explained options, such as insurance, road side assistance, fuel options, and GPS. Quick, easy and reasonably priced.
Oct 12 2016
Kayak needs to get its act together
Cons: Online I requested a rental car to be available at Dayton International Airport. I selected a vehicle on kayak. When I ride to the airport I found out The rental facility was 30 minutes away from the airport. I was never informed during the process that the rental was not on the property at the airport but 30 minutes away. Luckily Enterprise took my reservation at the airport if not I would have been in very bad shape to get to an important meeting. Come on kayak as usual the time get your act together on rentals.
Aug 21 2016
The rental was easy. The guys at the Enterprise o
Pros: They were very helpful letting me know where the CVG airport drop off was. Otherwise it would have been a bear.
Cons: Nothing really