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8.0
The car was great - a new minivan in excellent condition. We reserved a toddler car seat but then noticed in the reservation confirmation that “additional charges could apply.” I called to see how much they would be, since we could check a car seat for free on our flight, and was told that the charges for the car seat were “already included” in the rate that we had. But when we got to the Enterprise desk, we were told they were not and we had to pay an additional $35. This was rather annoying. The line at the airport was SUPER slow, and then it took a while for them to find the car seat and it took us an extra long time to get it attached since the hook locations in the mini van were not obvious. But, aside from that, everything went smoothly and we do recommend Enterprise as a company.Reviewed Apr 30 2023
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10.0
Counter staff were very helpful. Upgrade was super!! New car was very high tech. Would have been helpful to have owners guide to figure out how to operate some features. Otherwise the car was very fun to drive and very economical.Reviewed Mar 8 2023
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10.0
Enterprise location in a odd location.Reviewed Feb 9 2023
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8.0
Great pickup and help from local agent. Drop off was scheduled for 5pm. Called the local store (where it was picked up originally)10mins before 5 to tell the agent that i would be there at 4:55. Instead i was on hold until i arrived (on time) to find no one there.... So i put the key in drop box. Now i have to go tomorrow to make sure i have no late feel and refund the safety deposit since iused my debit. But all agents at fwb location are superbReviewed Nov 29 2022
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7.9
All good except for the fact that the pick up location was not at the airport that I wasn't expecting and no transportation bus to take us there and back. I had to spend an extra $50 each way to get all 4 of us back and forth so I think that should be made clearer if it was buried in the fine print. I apologize if I missed it but it should be spelled out in BOLD & LARGE PRINT!Reviewed Oct 7 2021
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1.9
They rent cars they don't have. Avoid this place.Reviewed Sep 7 2021
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4.0
Pros:Staff was friendly and efficient.Cons:Car not clean, No shuttle service ($40.00 taxi). Also could not return car to airport without a charge of $150.00. Another taxi back to airport (just $25 this trip). Has anyone from corporate checked the condition of the office?Reviewed May 13 2021
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10.0
Pros:Staff was great Pick up and drop off was super easyReviewed Mar 24 2021
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10.0
Pros:Helpful staff, short lines for pickup and drop offCons:Maybe provide drop off instructionsReviewed Aug 18 2020
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5.6
Cons:I reserved a Jetta more than a month out from my vacation. I go to pick up my car. They tell me that they are giving me an upgrade to a 2 door mustang convertible. They don’t have anything else. I have a family of 4 with 2 car seats. The car was a pain to put 2 kids in car seats and luggage for 4 people. I don’t have much confidence in enterprise for my next visit.Reviewed Jul 19 2020
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5.2
Pros:The dude at the dropoff was super nice and friendly. He stated they were understaffed and worked very hard to help us as quickly as possible.Cons:The vehicle had been recently smoked in. it smelled terrible. My son and wife asked multiple times to have the windows rolled down to get some fresh air inside. Very disappointing on SUPER hot days.Reviewed Jul 14 2020
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8.0
Cons:Would have liked a better price.Reviewed Jun 30 2020
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