Reviews for Hertz in Fort Walton Beach
- All reviews 100%
Feb 26 2017
Cons: Car was beaten up looking, damaged both front and rear. It had an awful vibration at highway speeds from apparently unbalanced tires.
Feb 22 2017
Horrible Customer Service!
Cons: They will charge you an extra $13.00/ day for your spouse to be added as a driver. When I canceled my reservation, they tried to charge me 100 dollars for canceling before my reservation. What a scam.
Feb 19 2017
Pros: Car was ready for pickup
Cons: Customer service and intimacy clearly needed improvement. No attempt to engage with the customer or extend any friendliness or greeting. This was the same behavior with the same person at both pick up and drop off. I would not rent from here again. I will use a competitor instead.
Feb 17 2017
Pros: The car
Cons: I booked a car a week before I left Pittsburgh at a very good price ($186. and change). Unfortunately, the day we left, Pittsburgh had a snowstorm (the first for the Pittsburgh 2016-17 winter in FEBRUARY). Our plane was 1.5 hours delayed due to Pittsburgh deicing the plane. In the meantime unknown to me (because I am either sitting on the plane as it deices or in flight) Hertz called my home wondering where I was. My daughter told Alisha (Hertz sales associate) we were delayed BUT were on our way. My daughter told Hertz we had no way to communicate due to being in the air and having our phones on airplane mode as directed by the airlines BUT we were on our way! Once I was off the plane, I received a txt from my daughter letting me know to pick up the car by 6 before closing. We arrived at 5 (4 hours late) expecting our car. We were told by Alisha the car was rented and that we now would have to pay $100.00+ extra for a car. It was truly like a Seinfeld episode! We asked to speak to the manager, which we did by phone. He was not willing to honor the contract until we asked to speak to his boss. At that point, he agreed. It will be a long time before we book with Hertz again. That Destin, FL franchise was not willing to work with us at all and it felt more like a bait and switch. There are many good car rental companies that are around the Destin area. It is sad that Hertz's integrity and reputation was tarnished by one poorly run AND UNFRIENDLY franchise.