Reviews for Hertz in Fort Walton Beach
- All reviews 100%
Jun 18 2017
MAJOR RIP OFF
Cons: My flight was delayed by 2 hrs; I went to pick up the car and the facility was closed- it was around 2pm on Saturday afternoon. I had a very difficult time trying to resolve the issue. The reservation should have listed the hours of service particularly as this area is a resort area. Later (4:25 pm on 6/10/17) I was able to speak with someone named 'Gan' who said the reservation was cancelled. Returned from vacation yesterday to find that I was charged for the reservation.
May 2 2017
Fort Walton Beach
Pros: Cheyenne was very friendly and helpful at pickup and dropoff. The car was clean. Rental was good value for time frame and cheaper than renting from the airport. Even with having to take taxi or uber to/from the airport, cheaper option than renting at the airport.
Cons: The brakes in this car. When you went to apply the brakes, it was not smooth as in other vehicles, and took couple times to get used to Have Hyundai Sonata, so I did not expect this vehicle which was a different model Hyundai to have such a different pressure when applying the brakes. Did not have back up camera which would have been useful since used to that. Did not realize the rental was not at the airport. Had to take taxi from rental back to airport, since received errors for UBER. Took Uber from airport to rental location.
Mar 30 2017
Cons: The car the bottom of the class for a vehicle. This is not what I have recieved from other car rental companies that I have rented from. There was no one there to review the car for damage. Just a woman at the desk who sent us on our way. The defrost was slow to start and we were in a humid climate, so had to wait to leave in the morning and evenings.
Mar 22 2017
Pros: The counter person was so nice, friendly and helpful. The car handled well. The price was fair. Thank you.
Cons: When I returned the car, I had to use a return box. Instructions weren't clear and I returned my receipt also. When I picked up the car, it was after midnight ( my flight was delayed), so I walked out to the car by myself. When I got to the hotel, I noticed a dent in the front passenger fender. I wouldn't have seen it at the darker parking lot. I worried that the rental company would think I did it. Then I looked at the paper work I was given and there was a picture of the car with a capital D and a circle on the front fender. I would have liked to have been told that ahead of time. Thank you