Reviews for Enterprise in Marietta
- All reviews 100%
Apr 27 2017
Pros: The pick up and drop off availability was very convenient. The employee who picked me up was so pleasant, caring, and sweet. I was initially very excited about the experience thanks to her kindness.
Cons: The manager's demeanor with the whole experience left so much to be desired. The car was a hassle to rent once I got there and then there were unexpected fees tacked on once I rented the car. When I finally got the car I wondered why all of the windows were rolled down on an 80 degree day... Not to mention the fact that part of the door handle and side view mirror were MISSING! After running my first errand in the car and parking it with the windows rolled up, I finally figured out why all of the windows were rolled down when I was given the keys- the car reeked of marijuana. I then noticed the food and grease stains on the seats and had I not been in a rush to get on the road to visit my family for my birthday, I would have taken the car right back to enterprise. Along the drive I kept having to clear several alerts as they continued to pop up- one alert that one of the car's parking lights was burned out and the other alert notifying me that one of the car's daytime running lights were out. (Both of these issues were obviously present when I picked up the car.) Additionally, due to part of the handle of the door missing, the driver door often malfunctioned and wouldn't lock, unlock, or open. Honestly, I have never in my life left a negative review but the car's condition and service were both horrible and really deterred me from every renting from Enterprise again.
Nov 30 2016
Cons: After getting oked online, they called us at 8:30AM on the day we were to pick it up to tell us not only that they didn't have the pickup we ordered, but they were completely out of vehicles. My question is how did my order go through? Why was there still vehicles at this location STILL online? Why was it still on YOUR site? Unsatisfied customer, YOU BET WE ARE !!!!!!!!
Oct 28 2016
Unreliable and poor service
Cons: After making the online reservation, I called to confirm my pick up time. I was told that there were no available cars. He said that you can make a reservation anytime online but that doesn't mean that they have cars. They also could not tell me when a car would be available. I will never rent with Enterprise again.
Oct 20 2016
Great Customer Service
Pros: I appreciated the customer service The friendliness of the everyone in the establishment The car The price
Cons: I paid with debit card and the price of the deposit based on a 2 day rental was not explained to me earlier.