Reviews for Enterprise in Naperville
- All reviews 100%
Mar 20 2017
Pros: The car was nice, very clean.
Cons: Very stripped down version of the car. I rent a lot and gps and Cn radio are pretty standard at the same price at other companies. The worst part was the rental agent. Extremely high pressure sales tactics on the insurance. Repeatedly asking despite me saying numerous times I don't want it. "I don't want you to leave without our insurance., what will it take to get you into our insurance before you go." The kid was like a bad caricature of a used car salesman. That and the dorky stocking cap he wore even inside really ruined his professional look.
Feb 14 2017
Good treatment in San Diego. Not so good in Bakesf
Pros: Happy to be driven home.
Cons: I ended up paying over $60.00 more than my print out from Kayak. I was about 10 minutes late, so I understand they charged me for the extra time. However, I got charged for a full tank of gas fill up, even though I had returned the car with half a tank. I was told that was how it was. Also in San Diego, I had been given a price of $2.25/gallon, which was about where prices have been in Bakersfield. At the drop off, I was charged for a whole tank of gas at the higher price. Also the agent wanted to tack on a $90-some dollar fee because I was bringing the car in from San Diego. But that was in my contract set up in SD that there was no fee. Except when I pulled out what I had printed off Kayak, it did not say that. And Enterprise had never given me a paper contract of what we had agreed upon. Luckily I got that fee dropped. but overall it was a nightmare. Next time, I will not use Enterprise. SO EXPENSIVE that I should have either have driven my own car or taken Greyhound. When you make a deal, the elements should not all change at the end because you have nothing in writing in your hand. Ugh.
Jan 14 2017
Pros: Great service. Needed to add days and a phone call was all that was needed.
Dec 23 2016
Pros: Enterprise always has great customer service. I'm never disappointed with the results. Thanks