Reviews for Hertz in Naperville
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Aug 14 2017
Very poor customer service
Pros: The convenience of the pick up & drop off. Because of the problem they did upgrade our rental.
Cons: We had a problem at pick up. Somehow someone else's reservation came up and had been started before I noticed the different name. Unfortunately our credit card was charged 2 times for over $300. We were assured that since it was a "pending" charge it would be taken off immediately or in short order. We left on our vacation and the charge went through. I called at least 3 times and asked for the manager to call me back. He was evidently on vacation for 2 weeks and I asked for the area manager to call. I never received a phone call. But I did notice the charge was finally taken off by the end of the week and might have been reduced a bit. But I never received a call back. And if someone had a very strict budget and was counting on using that money on their vacation it could have been ruined. Thankfully it did not affect our vacation other than the annoyance and non-responsive management. The drop-off was convenient but since no one is there on Sundays if we had not purchased the insurance from Hertz we would have been liable for any damage to the car until they open on Monday.
Jan 28 2017
Cons: No one at Hertz when we arrived,had to wait 30 minutes for his return . Car had no tread on front tires which we noticed after rental so had to return for a different car
Jan 6 2017
Pros: The manger Afshin was a rockstar. Totally took care of me.
Dec 9 2016
Better rental options in the area with newer cars
Pros: Slightly cheaper
Cons: They didn't have my car type and then downgraded me instead of upgraded me. And then the car was an older model. I have used both car rental agencies across the street from them and had a much better experience.