Cons: Quick in and out. The staff was efficient, kind and professional. I prepaid and had a choice of 2. I opted for a vehicle that was scratched and dented to not look like a rental. The only thing I'd have liked is a freshly washed car... clean windshield.
Pros: The price was reasonable.
Cons: NO personal parking is permitted here so you cannot leave your personal vehicle here. The attendant and sign out process were both very slow even though the office was not busy.
Pros: The staff was helpful and the pick up/drop off quick.
Cons: The car stunk like cigarette smoke and instead of a mid size like I requested, I ended up with a full size car, a Malibu, which was not easy to drive.
Pros: The price was competitive.
Cons: The staff had not warmed the car up or bothered to scrape the frost of the windows when I picked it up.
Pros: The dumb kid on the phone wasn’t rude. Just really really dumb
Cons: Let’s see. Have the car types you claim to have? That would be good. Uhmmmm what else? Oh yeah, when you don’t have the car size and type, just say “hey we are full of sh*t, never believe us.” Instead of lecturing me about how if i want a large suv i should have given you 72 hour notice.
Pros: Great car. Great service, Easy in and out.
Was hoping to upgrade to an SUV, they could not accommodate
Pros: Not much
Its been a month and the security deposit hasn't been returned
Pros: The car was brilliant and superior.
Cons: Security deposit was not returned immediately until now. June 5, 2018. Waiting time to pick up the car was way too long.
Cons: The car was not cleaned at all. There were empty food wrappers lying in the different compartments. The man behind the counter was extremely rude and unprofessional. He locked the doors before closing time and blamed us for not being on time. He also overcharged us for the rental when we had already paid a set price. When we called him to discuss the issue, he rudely hung up mid conversation and refused to pick up phone calls. Extremely dissapointing.
Pros: Loved the great rental price. Loved that the young mn an offered to pay for my uber because I couldn't leave my car. Very clean and smelled good. Very friendly staff.
Cons: Nothing happened but the maintenance required light scared me. Plus the exterior was dirty when I received car.
Pros: Car was affordable. Car was clean. Liked the drop off after closing hours option.
Cons: Customer service wasn't great.
Service means nothing anymore.
Pros: The car was mostly clean. The price was decent.
Cons: The two attendants were extremely rude. The car was not ready until 30 min after we arrived for pick up. We stood and waited while they prepped the car. They told us pets were not allowed in the car yet we found pet hair in the car when we picked it up. The tank was not full when we picked it up yet they documented it as being full and said it must be returned at full ir they will fine us. They told us not to document any of the damage the car had sustained from previous trips. The plates on the vehicle were expired which made our cross country road trip difficult as we got pulled over and had to explain it to each officer that stopped us for an expired plate. Mostly the rude attitude of the two attendants working is what will cause hertz to lose my business for any future rentals.
Where can I find Hertz car rentals in Naperville?
Top tips for renting a car from Hertz in Naperville
- 25% of our users found rental cars from Hertz in Naperville for $26 or less
- Book your rental car from Naperville in Hertz at least 1 day before your trip in order to get a below-average price
- Intermediate rental cars from Hertz in Naperville are around 46% cheaper than other car types, on average