Reviews for Enterprise in New Orleans
- All reviews 100%
Based on 57 reviews
Mar 18 2017
Pros: All employees were very courteous and we promptly received our car!
Mar 17 2017
Pros: Price went up with airport drop off
Mar 16 2017
Pros: Ease of obtaining and dropping off.c
Cons: Couldn't add additional driver because she did not have a credit card, despite my billing of the rental car to my valid credit card.
Mar 15 2017
Pros: Friendly, efficient service. Location extremely convenient to expressway. Excellent price.
Mar 14 2017
Pros: Excellent value
Cons: Slow service when I picked up the vehicle. Only a few clerks and quite crowded. Then it didn't have any gas in it, so they had to gas it up. vehicle also said oil change required.
Mar 12 2017
Bluetooth and hours
Pros: The only car in the class that was available didn't have Bluetooth which in this day and age is a safety must. Had to pay an upgrade fee for different car. Also hours of location weren't listed as a result a delay meant I couldn't get car til next day.
Mar 8 2017
Pros: I loved everything about this rental, and I would rent again from Enterprise NOLA. There wasn't anything I didn't like, it did it's job by getting us from point A to point B and back. The only reason I gave it 4 starts for cleanliness is because the car came in when I did and they didn't have time to clean it. EVERYBODY we dealt with was very friendly.
Feb 24 2017
Cons: Did not honor rental. Told us no cars available. Did not provide any solutions. Left us high and dry. Had to travel at own expense to the airport and pay substatially more to rent from that location.
Feb 24 2017
Pros: Fairly new car, excellent mileage, called a midsize but kinda small
Cons: basic car no bells and whistles
Feb 20 2017
One way rental from Nola
Pros: It was a busy weekend in town and the team accommodated getting me a car I needed around the schedule that workI f for me.
Cons: It felt palpably busy in the store location.
Feb 5 2017
They were sold out
Cons: Even though I reserved the car, it wasn't there when I arrived. What's the point of booking then?
Feb 1 2017
When I called about a mechanical problem, I didn't
Pros: The lady Kate that helped me at the pick up.
Cons: The drop off at S Carrolton. When I called about a mechanical problem, I was redirected 4 times before giving up.
Jan 17 2017
Cons: Car was in bad shape.
Jan 14 2017
Excellent customer service
Pros: Friendly, helpful, accommodating staff.
Jan 10 2017
Long wait time even with reservation
Cons: The car was dirty and we had to wait 40 minutes in the office to actually pick up the car even though we had reservations.
Jan 8 2017
Pros: It was a prompt an accommodating service - the Enterprise employees were curteous and knew their product.
Dec 30 2016
Terrible pick up but everything worked out
Pros: Got a free upgrade
Cons: Waited over an hour for a vehicle to become available then, once they finally pulled one around, it had a flat tire. I waited another 15 minutes before they finally gave me a suitable vehicle.
Dec 28 2016
Pros: Customer service was excellent - very attentive staff.
Dec 21 2016
Pros: Craig the guy who checked me in when I returned was nice. Paul was nice too.
Cons: Their computers went down and delayed my trip. Then when I was trying to go home it took them a minute to find me a ride home.
Dec 4 2016
INTERMEDIATE SIZED CARS
Pros: PRICE LOCATION
Cons: SMALL VERY SLOW NOISY
Nov 21 2016
The drop off was most convenient
Pros: The car was cool, I had the supreme Challenger but had very minimal features.
Cons: The cost
Nov 11 2016
Pros: Car was great, staff was excellent.
Cons: When I picked up the car, there was only one staff person to handle everything and so it took a while for her to get the car ready. She was wonderful and did a great job, but it seemed like they should have had more staff on.
Oct 19 2016
Pros: Received an upgraded car. They were flexible on return time when I called to say I was running late.
Cons: $30 extra in fees and taxes on the quoted price once i returned car.
Oct 7 2016
Pros: Drop off service staff were exceptional
Cons: Car was dirty Windscreen very dirty No water in windscreen cleaner bottle
Oct 1 2016
Cons: Error in your switch of booking. Wrong location; wrong car. Trip wrecker: cannot rely on your company. Period.
Apr 24 2016
Disappointment is the kayak way.
Cons: We specified airport as location to pick the car up at, and they scheduled us elsewhere, and since I specified location I did not see it has scheduled pickup elsewhere in the city. Sucked! Way to start a vacation off!
Apr 7 2016
Quick and easy renal and return.
Pros: Pleasant and capable staff, good value.
Feb 23 2016
Every person was so nice, the car was not
Pros: I liked interacting with the people who worked at the Enterprise location.
Cons: The bumper falling off, the alignment on the car pulled to the right horribly, the check engine light came on causing the car to almost stall on the highway, and the tire pressure light came on and required me to add air to ALL four tires. The car rode and drove horribly. Every time I showed up somewhere, I had to explain that it was not me that caused the damage to the bumper. It became annoying and embarrassing.
Nov 10 2015
Pros: I received an upgraded vehicle - very nice easy to drive - The two men who assisted me in New Orleans were wonderful I wish I remembered their names.
Cons: Pick up in New Orleans was lengthy - more than 45 minutes. Woman at side desk was curt and gave incorrect information, was rude to other customers.
Nov 4 2015
Pros: Friendly, good price, lift back downtown after rental.