Reviews for Hertz in New Orleans
- All reviews 100%
May 24 2017
New Orleans 2012
Pros: I liked that they had my reservation and the car was ready upon arrival
Cons: I called customer service to try to drop off the car at the airport instead of the location that the car was picked, the had to call said location but could not reach them. Went to the airport anyway due yo running late airport would not take the car due to it being a pre-pay. Had to drive in to the location then back to airport,nearly missing my flight.
May 20 2017
Pros: I enjoyed returning the vehicle and knowing I would never return to that particular location again.
Cons: I didn't appreciate how after I explained I was early for a reservation and the gentleman told me that it was fine and that he would take care of it for me. Arriving 50 minutes before my reservation shouldn't be a hassle right? Well, apparently it is because he had me wait downstairs for 45 minutes till it was actually time to rent the vehicle. The car wasn't clean on the inside, the front bumper was partially detached from the car and the rear bumper was so scuffed up like a group of roofers just kicked the hell out of it. When returning the car instead of asking all the required questions like which card I would to close out the transaction on. He waited till I was upstairs on my way down to ask me all the necessary questions. Service was nothing but puréed hot garbage. Never again.
May 18 2017
Rental NEVER happened...
Cons: My flight arrived in New Orleans, I get to the Hertz ticket counter, they could not find my reservation, I show my printed copy to the clerk, she pushes it back to me and says this is downtown. it was 5:41 pm, the Hertz office downtown New Orleans is well over 20 miles... I ask how would I get to downtown, the clerk say, Taxi or Uber. I then ask for the price of a full size car, the clerk states: We cannot beat that price... I say, I did NOT ask you to beat or match anything, I would like to know the price of a full size car at this moment... She stated the price is 158.00 including Taxes, then she asked for the next person in line...Customer Service was HORRIBLE...the person never attempted to make any accommodation for the mix up. I will NEVER use Hertz Car Rental or any company with the name Hertz ever again. I needed the car from 6 pm until 4 am the next morning, I flew in that evening and was flying out the next morning.
May 17 2017
Clean car, no problems
Pros: The car was new and clean, no problems!
Cons: This was expensive! We were there during Jazz fest and it was nearly $300 for a weekly rental. I called to let them know we would return it two hours later than I had originally planned (still one day earlier than the end of the week we had paid for) and they tried to charge me $18 just to change the return time. I told them that they should not and they backed off, but it was annoying to have to argue.