Reviews for Hertz in New Orleans
- All reviews 100%
Oct 24 2016
Cons: I showed the agent the condition of the car and was told there was nothing they could do and walked away.
Oct 17 2016
Friendly person checked in our car
Pros: Good location downtown. Person who checked in car and provided receipt was helpful and friendly.
Cons: Not really any problem with New Orleans office. I just wanted to complain about what I'm learning about the "toll-by-plate" process in Florida and how Hertz is handling. I was not warned by either Hertz in Pensacola, or signs on the tollway. I used a road which listed a $4 toll, which I was expecting to pay when I left the road. But then I found that there was no place to pay. So then I expected to call either Hertz, or the Florida toll people, to give a credit card to pay the toll. Now I'm finding that I may be charge $4.95/day plus a service fee, in addition to the toll. (total of $30 or more for a 15 mile ride down a road that saved very little time) Apparently there's not a way for me to simply pay the $4, and my credit card is going to be charged for $30 or more automatically. What a ripoff. I hope someone in Florida consumer protection will get involved in this process, or there is some class action suit to get the situation corrected.
Oct 10 2016
Competent friendly people.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
Oct 7 2016
A convenient way to go
Pros: The return went smoothly
Cons: I had to wait a while for my ride to the hotel.