Reviews for Hertz in New Orleans
- All reviews 100%
Apr 26 2017
Pros: Booked car for MSY and they booked me for another location in new orleans...the airport was conveniently out of all cars
Apr 18 2017
Pros: Helpfulness of the Hertz woman on the customer service telephone line, who arranged for my changed pick-up time at the original price.
Cons: Because my plane was late, I didn't have time to get to the Hertz office at Convention Center Blvd by the time it closed. My motel was 17 miles away and no cars were available at the airport. Very awkward and uncomfortable for a single 74 year old woman. In the end I took a taxi from the airport to the motel and back to Convention Center Blvd. the following morning. When I returned the car, I didn't know where to put the paper showing my stall number, odometer reading, and gas tank level, because the key return wouldn't take the paper, just the key. I was stressed by that, finally putting the paper through the door of the Hertz office, and requested confirmation it was received, which I didn't get. Also while I had the car, the water light and the maintenance required lights came on and I took the car to Autozone, because no one at Hertz answered my phone call -- water level was ok per Autozone.
Apr 17 2017
Pros: Nothing was good about this experience.
Cons: The site sent me to a rental car in downtown instead of at the airport when I booked them both together. It also had it that I drop the rental car off 5 hours before my flight (because they close because it is at 1:00 on Sundays). I should have noticed this, but the site also shouldn't have recommended it since it knew my flight info. Between Ubers to and from and having to change the reservation to add an extra day and deal with after hours drop off it was a nightmare. Not to mention the price increases. The extra day was equal to 2 days at the rate I booked. To change to drop off at the airport (a few miles away) would have been $160 which is insane. I recognize it will cost something, but come on, why is it the same price to drop it off 15 minutes away as it is to drop it off across the country?
Apr 15 2017
Came through for me
Pros: Esau rental. Took just a couple of minutes.