Reviews for Hertz in New Orleans
- All reviews 100%
Jan 7 2017
Pros: Staff was friendly overall, just very slow. Reservation was present.
Cons: 1. Staff member took personal calls while checking us in. 2. Car was not ready for us. We waited over an hour, making us late to start our travels for the day. 3. Mileage was not accurately recorded. We had the car for only a few hours and it was recorded that we drove almost 600 miles. I did notify the front desk of this. 4. No one reviewed the car return policy or where to go after hours. 5. No one reviewed the exterior of the vehicle with us. 6. The gas was barely over 1/4 tank when we received the car, but the staff had recorded as full.....which means I had to pay to fill the car up when I barely drove 70 miles. We called to notify the front desk immediately after receiving the car, but they stated if it was recorded as full we had to fill it back up!
Jan 4 2017
they made me paid twice what the Kayak reservation
Pros: The car was nice
Cons: The guy at the counter was rude The price was not what we were told
Jan 1 2017
Pros: The manager deducted $50 from the estimated price
Cons: The interior of the original car offered to me was filthy- front and back seats were badly stained. The rep refused to offer an alternative so I asked for the manager. She offered me a bare bones Nissan Versa and claimed it was an intermediate/midsize car, though it was smaller than the previous car. I was already an hour behind schedule what with this exchange so I begrudgingly took the Versa. Not only was it an uncomfortable ride, but about an hour into the drive I noticed the tank was only half full- Obviously not a full tank when I took possession. I returned the car yesterday afternoon after closing. There was not a parking spot to be found in the designated drop off area. I cleared a spot taken up by a vacuum cleaner and a couple of child seats. Another couple had to park behind me.
Dec 26 2016
Maybe due to 2year old rider the car was clean and
Cons: It was cleaned well but noticeably stained before and exterior was scratched up a bit.