6.0
Pricing, on pick up was told that normally the excess was €1250 but because I used Kayak the excess was the entire cost of the vehicle. This then meant I had to take out excess insurance in case of any incident. This should have been explained when booking. In my mind is misleading.Reviewed Sep 15 2022
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10.0
The young man who assisted us, Marcus, was very professional, friendly and helpful. He went over and beyond to assist with our rental.Reviewed Aug 8 2022
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10.0
Offered an upgrade on collection which was miscommunicated to sound like it was free. Only became apparent when I was asked to present my credit card they wanted an extra €250 then proceeded to try and upsell claiming this was a 50% discounted upgrade.Reviewed Jul 23 2022
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10.0
Personally everything worked perfect and the staff was very professional and friendly ! Appreciated 🙏🏼Reviewed Jun 20 2022
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1.9
Hi, When I showed up I found out that our car had been rented out by someone else because Europcar only holds only booked cars for 1 hour. I ended up with a bigger car than I needed (not convenient for city driving) and paid more than I had planned.Reviewed Aug 20 2021
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2.0
Pros:Unfortunately, I had to cancel my reservation due to COVID 19 restrictions. Though the company claimed they gave full refunds if cancelled prior to the reservation date when I tried to cancel the reservation online the website would not allow me to do so. I contacted their customer service and was told I could only do that 20 days before my reservation date I said this was unacceptable as that is not stated in the contract. He said he would put it through yet I recieved an email in early April asking me did I still want to cancel and if yes I would get my refund. This was at least 1 month after my cancellation. Then on the 2nd of April I received this email Dear Customer, We’ve received your request to cancel your booking. Your refund will be processed in 20 business days. Get more to spend on your next trip We know travel plans have been disrupted by Covid-19. If you are going to rebook your trip in the future, opt for a voucher instead and we’ll give you up to 25% extra. For example if your original booking was €200 we’ll give you a voucher for €250. To learn more and to secure this offer, please click below:Cons:Unfortunately, I had to cancel my reservation due to COVID 19 restrictions. Though the company claimed they gave full refunds if cancelled prior to the reservation date when I tried to cancel the reservation online the website would not allow me to do so. I contacted their customer service and was told I could only do that 20 days before my reservation date I said this was unacceptable as that is not stated in the contract. He said he would put it through yet I recieved an email in early April asking me did I still want to cancel and if yes I would get my refund. This was at least 1 month after my cancellation. Then on the 2nd of April I received this email. My reservation was for the 23rd of April and I cancelled in early March. I HAVE NOT GOTTEN MY REFUND YET! Dear Customer, We’ve received your request to cancel your booking. Your refund will be processed in 20 business days. Get more to spend on your next trip We know travel plans have been disrupted by Covid-19. If you are going to rebook your trip in the future, opt for a voucher instead and we’ll give you up to 25% extra. For example if your original booking was €200 we’ll give you a voucher for €250. To learn more and to secure this offer, please click below: THIS IS UNACCEPTABLE AND I WOULD LIKE TO HEAR BACK FROM YOUR COMPANY PLEASE. MAUREEN RYANReviewed Apr 27 2020
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2.0
Awful: was denied access to a car. Had to find an alt transportationPros:The pleasant counter agent who was apologetic and niceCons:Inability of europcar to get its act together. Left me on the street with no transportation at 11pm as other rental agencies were closed or closing. good thing one of their competitors provided a extremely good, helpful, quick replacement. What a relief and contrastReviewed Jun 11 2017
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