2.0
Car was fine. We tried to contact customer service 10 times to inquire about making a slight modification to our reservation. We spent a few hours going back and forth with different customer service agents until they finally told us that our information was set up incorrectly, so we couldn't make changes online. Every time we spoke to someone, they tried to transfer us to the "international line", which was absolutely useless. It was just an automated line where we couldn't talk to someone. We wasted a lot of time trying to modify our reservation. Please make your international customer service better.Reviewed Jun 9 2022
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2.0
Cons:We were threatened with a 1,000 Euro fee for returning the car two hours late. Each representative we spoke with gave a different story. Then no such fee was charged, again without explanation. Never again!Reviewed Aug 17 2017
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10.0
Pros:In Bordeaux the 1st Lady with whom we discussed the deal seemed to be tricky and manipulative but the 2nd one who gave us the key and guided through a concrete car leease related details was excellent and very very helpful. In Bordeaux we received amazing service: quick, efficient and very courtous.Cons:When taking the car in Barcelona and discussing what is available things were not very clear in the beginning and seemed to be a bit tricky and overwhelming.Reviewed Jan 21 2017
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10.0
Very helpful Staff in both Bordeaux and BarcelonaPros:I made a mistake in the date of pick up and had to rent for one day prior to my official pick up time and the staff did everything possible to help make the impact of that as minimal as possible and retain the integretily of my American reservation rate saving me what could have been a thousand dollars in added costs.Reviewed Sep 27 2016
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