6.0
Location, rental price and vehicle were positive, however the pickup and drop-off experience was less enjoyable compared to other agencies. Factors such as a high refundable deposit ($1500), a 2500km limit on mileage (even though functionally irrelevent), and requirement for two pieces of identification with address were unexpected and made the process less smooth. Demeanor of staff also could have been friendlier.Reviewed Sep 1 2026
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2.0
The car was very dirty inside. The inside for sure did not get cleaned before I got it. Also was on the road and started to rain at night and went to turn on windshield wipers and was missing the wiper blade. Pretty dangerous.Reviewed Aug 31 2026
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2.0
Car engine sounded very unhealthy. Car audio had just an ancient CD player with no Bluetooth, Car trunk was a hassle to open since the remote barely worked. And to top it all off - they force-charged me 13,000 THB for a minor paint-job scratch on a part that already had pre-existing damage. Stay away from these con-artists.Reviewed Aug 30 2026
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2.0
Refused to take our credit card which had insurance covered on the car.Reviewed Aug 28 2026
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2.0
Europcar charged me for a scrap mark on a tire. 220$ charge. The tire is perfectly functional and I showed the guy an image of the scrape pre-existing my rental from images I took before I accepted the car. He ignored them and told me to appeal. I know full well they just wanted more money from me and assumed I wouldn't do anything because I had to travel the same day. I will never use this company again or recommend them to anyone. Horrible company. And to add fuel to the fire they charged a surprise insurance fee of 1700$ at checkout when I picked up the car. They dont disclose this to you when you make a booking on Kayak.Reviewed Aug 23 2026
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10.0
Great customer serviceReviewed Aug 21 2026
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2.0
The experience was very bad because the agency ois not agree to handle me the car only in condition that I pay the double price for an insurance.Reviewed Aug 19 2026
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8.0
Great as always. Thats why I keep going back. Great service by staff member. Quick in and out.Reviewed Aug 14 2026
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6.0
Not advertised that the cars are about a 10-15 minute drive away with a shuttle that only foes a pickup approximately every 30 minutes. We did not get to our car until 51 minutes after getting to the agency office. The office itself has one broken chair and one functioning chair, so expect to stand for some time! Everything was explained well, though the car we got was a little but of a downgrade and the check out agent was hesitant to mark down scratches on the car. Returning the car took time as well as the agents don’t have a clear line and prioritize people departing over returning. I am disappointed that this company also rents Chinese cars. Would use this business again if I had a lot of time to spare and the price was lower than their competitors.Reviewed Aug 14 2026
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6.0
Make the pickup of the hire car quicker. I was stood in a queue for over an hour. Make sure the car is clean. The rental car had food crumbs everywhereReviewed Aug 13 2026
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10.0
Excellence all round - such great service at pick up and drop offReviewed Aug 9 2026
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8.0
At first was given a polo wolks, was a very poor car. asked for another car and they didnt have. Magic, ended up with an A1 audi 2026. Car was fantastic but unfortunate that I hate to push hard to change the carReviewed Aug 8 2026
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