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6.0
Associates must get on same page. Charged me for tank of gas when I was told to fill when turning in which I did. Now I’m out $89Reviewed May 23 2023
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4.0
Pickup wait time was 1.5 hours. Car assignment smelt like puke, had windows down, and a note written on windier -strong order. Car play did not work.Reviewed May 22 2023
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2.0
I feel like they gave us a car they wanted to send to another location because the car wasn’t in great shape. It also smelled like smoke. We had a miserable trip and I was hoping for a discount when I turned the car in, but all I got was a: why didn’t you tell them before you left the lot. I’m sorry for your experience.. we were in a hurry for an appointment or I would have demanded another car. This was by far the worst rental car I have ever had. We went from Chicago midway to ft Wayne Indiana. Horrible drive. Hope this note gets to somebody that will actually read this. Dale EasonReviewed May 9 2023
review from![kayak]()
6.0
Charged me an extra $60 for them to fill the car with gas when I returned it full. Confirmed full by attendant on return, and listed as full on the receipt. Had to make two phone calls to get it correctedReviewed Apr 14 2023
review from![kayak]()
2.0
Tried to book rental car through Kayak. Quoted a price of $151. AFTER confirmation, at payment, charged $258. Cancelled and charged $50 cancellation fee by Avis. Absurd and should be criminal business practices. Proceed with caution.Reviewed Apr 2 2023
review from![kayak]()
2.0
We arrived to the counter to learn that there were no more cars available. At all. We waited forever and finally got a completely different car than we ordered: a gas-guzzling SUV instead of a midsized sedan that we ordered. Not ideal for a huge road trip. The car was very clean but quite dinged up. Everything was WAY more expensive than advertised. Overall I’m super disappointed with Budget. What a misnomer if a business name.Reviewed Mar 21 2023
review from![kayak]()
2.0
Customer service in midway airport, worse ever. Never rent car again with budgetReviewed Jan 20 2023
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4.0
The drop off location and time was not what I selected in my search and didn’t realize until the night before that it had changed. Tried to call to change and it was closed, called the next morning and was informed it would be $659 to change to a closer drop off or to keep the car a couple extra hours. That is insanity. I waited over an hour in line to rent from these guys for pick up after my scheduled time, but was told if I was more than 20 min late it would be $659. What a joke.Reviewed Oct 16 2022
review from![kayak]()
10.0
Car was very comfortable staff were great.Reviewed Sep 24 2022
review from![kayak]()
4.0
Everything was ok except how long it took to get our car. We waited in line for an hour. And we had to get to our destination asap. There was not enough staff for the amount of customers AND they had problems with having cars ready.Reviewed Sep 11 2022
review from![kayak]()
2.0
Have not received my deposit 2 months laterReviewed Jun 28 2022
review from![kayak]()
2.0
Never got the car.. 3 hour line at the counter.Reviewed May 14 2022
review from![kayak]()