The breakfast was non existent. Nothing to drink. Cereal but no milk. No waffle mix. TV didnt work. That was evidently just going in and out. It wasnt. Just out. Just overall a lack of care given. Sad really nice building.
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King room, 1 king bed
$56
nightly with fees
King room, 1 king bed
$58
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Standard room, 1 king bed
$59
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King room, 1 king bed
$76
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King room, 1 king bed
$85
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King room, 1 king bed
$86
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Standard room, bed type unknown
$88
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King room, 1 king bed
$92
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King room, 1 king bed
$94
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King room, bed type unknown
$96
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King room, 1 sofa bed
$97
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Amenities at Comfort Suites Innsbrook - Short Pump
- Indoor pool
- Fitness center
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Business center
- Flat-screen TV
- Free toiletries
- Meeting/Banquet facilities
- Internet
Reviews of Comfort Suites Innsbrook - Short Pump
6.1
Okay
756 verified ratings
Wonderful
208
Very good
96
Good
80
Okay
46
Fair
75
Mediocre
65
Poor
186
Summary of reviews
Guests say
Most guests had a very negative experience, citing severe cleanliness issues such as mold, dust, stains, and unpleasant odors throughout the rooms and bathrooms. Many reviewers were disappointed by the non-functional or dirty pool, as well as the lack of working televisions in the rooms. Breakfast quality was generally poor, and several guests found the hotel to be in a state of disrepair. However, a few guests appreciated the convenient location and found some staff members to be friendly and helpful.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.1 out of 10
492 reviews
6.1 out of 10
145 reviews
6.8 out of 10
34 reviews
4.5 out of 10
3 reviews
All reviews
Pros (+) Lemon water downstairs
Cons (-) Tub didn't drain well at all and you had to hold toilet lever down for 15 seconds or it wouldn't flush.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers complimentary breakfast, an indoor pool, and free parking, providing a great value for the price.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are comfortable and the rooms are clean, providing a comfortable stay.
Is parking available at the hotel?
Yes, the hotel offers free parking, making it convenient for guests with vehicles.
What can guests expect from the hotel's food quality?
While some guests have mentioned issues with breakfast, others have found it to be hot and with a great variety, providing a mixed experience.
How is the cleanliness and customer service at the hotel?
Guests have praised the staff for being friendly and helpful, but some have mentioned cleanliness issues in the rooms and common areas, indicating a mixed experience.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
August is considered the low season, which could be a good time to visit for those looking to avoid crowds and potentially get better rates.
Check Nearby Attractions
The hotel is conveniently located near several attractions such as the Meadow Farm Museum, Walkerton Glen Allen, and the Cultural Arts Center Glen Allen, providing guests with options for nearby exploration.
Be Mindful of Housekeeping
Some guests reported issues with housekeeping, including missed cleanings and uncleaned laundry rooms. It may be advisable to communicate any housekeeping concerns promptly to the staff.
Verify Room Amenities
Prior to settling in, guests may want to ensure that all room amenities are in working order, as some guests reported issues with room facilities such as microwaves, refrigerators, and bathroom vents.
Double-Check Room Cleanliness
While many guests found the rooms clean and comfortable, some reported cleanliness issues, including bugs, dirty fridges, and uncleaned rooms. It may be beneficial to inspect the room upon arrival and promptly report any issues to the staff.
Consider Room Selection
Some guests mentioned that the room size was comfortable, while others reported issues with room cleanliness and maintenance. It may be helpful to carefully consider room options based on individual preferences and needs.
Be Aware of Breakfast Quality
While some guests enjoyed the breakfast and its variety, others found it to be subpar, with complaints about the quality of food and cleanliness. Guests may want to manage their expectations regarding the breakfast offerings.
Address Noise Concerns
A few guests mentioned noise disturbances in the hallways, which affected their stay. It may be advisable to request a room away from high-traffic areas to minimize potential disruptions.
Communicate Any Issues
In case of any concerns during the stay, promptly communicating with the staff about room cleanliness, amenities, or service issues could lead to a more satisfactory resolution.
Location
4051 Innslake Drive, Glen Allen, VA 23060-3366
What's nearby
- Meadow Farm Museum3.7 mi
- Walkerton Glen Allen Virginia4.5 mi
- Cultural Arts Center Glen Allen4.6 mi
- Virginia Randolph Museum5.4 mi
- Lavender Fields Herb Farm6.1 mi
- James River Cellars Winery7.3 mi
- Agecroft Hall7.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 521209792
Essential information about Comfort Suites Innsbrook - Short Pump
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | October | $67 | $73 |
Cheapest month to stay with an average 13% drop in price. | Most expensive month to stay with an average 64% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Comfort Suites Innsbrook - Short Pump
Which month has the cheapest rates at Comfort Suites Innsbrook - Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Comfort Suites Innsbrook - Short Pump is August, with an average nightly rate of $73. The most expensive month is March at $159 per night.
What is the cheapest day to book Comfort Suites Innsbrook - Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Comfort Suites Innsbrook - Short Pump is Wednesday, with an average nightly rate of $60. The most expensive day is Monday at $94 per night.
How far in advance should you book Comfort Suites Innsbrook - Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Comfort Suites Innsbrook - Short Pump, book around 1 week in advance. This could save you approximately 26% compared to booking last minute.
KAYAK's top tips for your stay at Comfort Suites Innsbrook - Short Pump
FAQs when booking at Comfort Suites Innsbrook - Short Pump
Nearby hotels and places to stay
Closest
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See most recommended stays in Glen AllenGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
4.2 mi | Richmond Byrd Intl | 17.4 mi |