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The front desk ladies. The hotel was not keep up. Needed to be cleaner.
The location was very good, it was close to the beach and not far from main stores. Staff was nice and helpful. The room had a unpleasant smell, the a/c was not working properly, Shower had a smell, and the carpet was not installed correctly the edge of the wall looked under construction. Definitely not clean or neat, it was to late for us to book a different room so we had to settle.
Location no clean towels
Nothing The hotel is disgusting and breakfast is literally bagels and two choices of cereal. The "clean" towels that were in our room had stains on them, the toilet seat was dirty and had hair on it, and the chairs in the room had so many stains on them that I didn't even want my dog touching them. When I asked for more towels, of course they didn't have any clean. Half the time the lady at the front desk wasn't even there and wasn't seen for long periods at a time. I do not recommend this hotel at all.
The staff was friendly. There was mold on the walls. Nothing was up to code.
Good location When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.
Quiet. Very poor customer service from start to finish. After arrival I give my information and they can't find my reservation. Then the clerk answers a phone call and leaves me sitting there for 10 mins while she helps the person on the phone. They try to send me to another motel that they describe as " not as nice" until I agree to different accommodations than what I booked. Go to the room where there is an overwhelming smell of carpet deodorizer, no towels, and a TV from the 90's with 6 channels. Should've gotten the hint from previous reviews but the price sold me on it. Next time I'll spend a little more and book a better place.
Room was dirty and the breakfest was not good, the only thing which was good was the king size bad and clean sheets.
The general location was close to a lot of fun things in Gulf Shores The fact that it wasn't very clean really turned me off. The laundry machines were out of order. They ran out of clean towels one day..and we only stayed three nights.
It was close to the beach I didn't like the fact there was roaches inside the room.
The staff was super friendly! Far away from the beach. Hard to pull out of on the road.
Everyone was friendly and willing to make sure you had what you needed.
Nice location, about 5 minutes from beach ,go kart track across the street and min. Golf down the street as well.
Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high
The staff was very friendly. Right on the beach. Close to everything. Continental breakfast was very good. Room could have been a little cleaner but not too bad.
Great pool. Easy access to beach Didn't have Internet and couldn't find my reservations then Billed my credit card twice.
Loved the staff and hotel! All aspects of it! People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.
Myself and a group of friends came down to Orange Beach for the Florida George Line Concert. Sleep Inn had a great location that was easy to find. Clean room and overall very clean hotel. Staff was super friendly and knew the area well. I think it's a really great place if you have to do an overnight or maybe a weekend stay. We rented a two bedroom for 4 people; there's going to be a space issue no matter how you look at it, but I feel that even with only 2 people there wouldn't be much room. It was an excellent room, but do know ahead of time it is a little close quarters.
Confortable room. Quaint pool area. Balcony is a plus, but a bit small and narrow. We weren't given the option of having a beachfront room. No rooms are smoking. No microwaves in the room. Elevators are extremely slow. Very small continental breakfast, dining area too crowded to tackle alone with a 10 month old. Beach access slightly inconvenient. Definitely overpriced. The majority of the hotel faces the adjoining condos and hotels rather than the beach itself.
Location and price
Great view and right on the beach, staff was amazing...very comfortable beds Ice machines didn't work and needed some general maintenance and repairs done around facility...parking was horrible
Price was okay, proximity to beach was great. Bathroom needed to be cleaned a little better
Closeness to the beach breakfast was good too. The pool was small but clean
We didn't spend much time in the room because the beach location was perfect. Great restaurants in the area. If you love BBQ then try Moes across the street. Seafood at Sea and Suds to dine and watch the waves. The staff was friendly and eager to please but Betty the breakfast hostess was delightful and so pleasant every morning. We were very pleased with our stay.
The proximity to the beach was great! Room was small but everything seemed new or newer. Well..The proximity of the beach greatly diminishes when they lock all the outside doors. The front door was the only one open. When I asked the attendant, he got rude and told me they had noise complaints so they locked all the doors. Wouldnt you just stop the noise instead? And the AC unit was way over its head in the room. Kinda worked...sorta.
Location was perfect, right on the beach, comfortable bed, nice views, friendly staff. Very small bathroom, shower not really clean, my hallway smelled terrible. Like poop. I was on the 3rd floor. At night time when we were sleep my husband & I smelled poop.
Great location, good breakfast, clean room Door to the bathroom was broken, shower was partially painted, toilets didn't flush properly, ocean view was more of a parking lot view, and the minifridge was extremely loud.
Hotel was conveniently located My wife and I had to leave the night we were scheduled to stay around 9:30pm to get home to our 15 month old who had a bacterial infection. So we were not able to stay the night. The hotel told me to call expedia who "approved" the refund. The front desk person advised me I would then have to call back and speak to the GM to talk refund. Mr Bolin informed me I could not even get a partial refund because they could not book out the room to their sold out hotel. In case of emergency do not expect any "understanding" from Mr. Bolin. 3 important things I have learned from this: 1. Each Choice Hotel is independently owned and operated so a refund of some sort could of been given. 2. Sleep INN in Orange Beach values their $220 more than genuine understanding of the situation and my son's health. 3. I will never stay at a Choice Family Hotel on my dime again. I will tell all my friends this story and recommend the Hampton Inn conveniently located next door. Hope your "policy" was worth the lost business.
Basically everything at the Tides is great. Previously, we had typically stayed at a regular Best Western or maybe once at a Plus property. The quality difference on a Premier location is evident immediately with this place. The property opened in June 2016, so everything has that "new" feel to it. The entire building has a contemporary beach chic style to it. The lobby is on the fourth floor, and joins a large dining/lounge/bar area with huge windows and an unobstructed view of the Gulf. This space serves multiple purposes, including a bar area, entrance to the spa and the dining area for their free and ample hot breakfasts each morning. My wife's only critique: no bacon. But I enjoyed the two varieties of sausage available. The pool area is definitely nice but not necessarily remarkable. It has an outdoor bar with pool and hot tub partially hidden under the building overhang. A little more separation from the bottom-floor parking lot would be nice, but still pleasant. The property has its own walkway directly onto the sand, which is a must for us. The fire pit along the side of the pool bar is a nice touch, and was a welcome stop after a chilly evening walk on the beach. Rooms mainly start on the fifth floor, which guarantees a great view - if you select the right room. Some are "beach view" which means somewhere along the side. There are only about 25 "beach front" rooms, which mean they directly face the water. Be sure to ask for them if that's what you prefer. All told, this is a great property, and we will probably stay again. My only complaint is the same I always have: the pillows and mattress. The bed could easily be fixed with a small foam mattress topper. But the pillows are the typical hotel terrible. I eventually used 4 to get comfortable. Bring your own. Our bed's comforter also had a small stain on it, but this was minor.