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It's location was perfect oberlooking the old town which was just a 5 minute walk away. The hotel itself is excellently presented and the staff are extremely professional. It offers a spa which we didn't use, rear gardens with a summer house and jaccuzi again we didn't have time to take advantage of these facilities. Room very comfortable and clean. The fact that the carpark attached to the hotel was charged to you at at rate of 15 Euro's per day. It is incredibly small and I feel that the charge was unneccessary given the cost of the hotel.
Great location, just a few minutes walk from the centre. Good personally service and excellent decor.
Quality suroundings, amenities & location.
Beautiful & attentive to details decoration; outstanding & proactive guest service;
it was a marvelous hotel very fine designed which covered all my expectations , small but fine . tip ask for a suite over viewing the river !
The hotel has an amazing view over Heidelberg and includes stunning rooms and really friendly staff. It's a little on the pricey side
The central location could not be better. The room was very noisy at night with outside revelers noise through until 3 / 4 am. No lounge area for sitting and relaxing.
Excellent location, large comfortable room. Church bells rang every 15 minutes throughout the night. Probably unavoidable anywhere in the city.
Location is perfect and the historical value of the building is extremely impressive!
location of hotel initially trying to find hotel; limited access through pedestrian zone
The location is perfect! Clean rooms and helpful staff.
Sitting out side and people watching while I was drinking a Pils
This is actually a historical landmark in Heidelberg and tour groups visit it! Each room was different and offered various amenties-tub versus shower, for example. Old World decor and views of The Castle. Fabulous location -can walk to almost everything. Would definitely stay here again. Tiniest of complaints-the baths linens were terrible! I use better and thicker ones when washing my car!
It is a very homely environment. I like the restaurant set up. The staff speaks good English and very helpful. The wash room is very small.
was not told about extre chg for breakfast
The location of the hotel could not have been better. We could walk to everything. The food was excellent and reasonably priced. The hotel was opposite the church. The church bells rang loudly every fifteen minutes. Other guests sang and shouted outside the hotel until 6.00 am so kept us awake all night.
Big rooms, great location, nice staff members The Breakfast table could have more selection of fruts, actually no fruts were offered during my stay.
Very good location. Breakfast was good value. Access by car difficult. Room we had was small.Poor lighting in the room & smoking was allowed in seating area outside.
Nicely furnished and big enough rooms, convenient location, nice beer garden Reception could be nicer, nevertheless hotel is very nice, the first impression when entering is not good enough for 4 star hotel.
The room was very large. We were in the Paris room which was good for a group of 3 as the extra bed was a proper bed. The room was very clean and well decorated. The front desk staff were helpful. We arrived late in the evening and the room was not heated. It didn't take all that long to heat up though.
Individual / unusal room decor. Good restaurant / bar. Excellent location on Hauptstrasse in middle of Altstadt. Difficult to drive to (in pedestrian zone). Parking was in underground carpark (limited vehicle height 1.80 m)
The staff were very nice, friendly and helpful. The room, Vermatt, was lovely and so different from any we have stayed in before. We will certainly try and stay in other Hip Hotels across the world. It would have been nice to have some tea,coffee facilities in the room although the water was a nice touch.
good location; unique room strange bathroom fixtures - didn't seem to be in style of room
The staff was very nice and the rooms were creatively designed and "fun". Location was excellent.
The room was unique and very spatious. We appreciated the friendly staff also.
the bed was not comfortabe and had a hard time sleeping.
very neat design. felt very modern and boutique-y. parking ample and secure. hotel staff very friendly.
Recently renovated house, clean and spacious rooms, good location, garage, friendly and helpful staff. The hotel is a bit more expensive than some of its neighbours.
I stayed in this hotel many times, and I like it very much. There can however be some noisy rooms (students leaving the bars / garbage being collected), specifically if you leave the window open. Luckily the air conditioning works fine.
Excellent, quiet location in the old town. Quality fittings, very modern decor style combined with old buildings worked well. Excellent (if quite expensive) restaurant. Breakfast was very good. Staff friendly and helpful. Secure parking garage a boon. No
Ideal loaction with parking facilities. The satff were excellent & the restaurant extremely good.
Excellent bright modern room but with classic style in a really good modernisation of an old building. Fantastic modern bathroom. Excellent breakfast at a reasonable price. Good bar. Very friendly and helpful staff with excellent english. Location just about perfect.
the simplicity of the room very basic for the price
I liked how they preserved the original building and in addition put an interesting addition. Breakfast was good and reasonably priced. Parking was great. Neat decoration with artwork throughout the building. Loved the super-modern design, but the bathroom setup was a little awkward as the door to the shower shared the same door as to the toilet. not for those who like 100% privacy in the toilet.
The hotel offers a wide range of services that are to high standards. The traveller arriving by car will appreciate the spacious parking. It is located right in the historic center allowing to return for a short rest once tiredness kicks in after sightseeing. Very friendly and correct staff (but avoid to show up late for breakfast; see below). Check out at 11:00; even though we had been kindly allowed to extend. The lady at the breakfast buffet visibly had not been thrilled by us showing up at 11:00 (end of breakfast buffet) and had been hesitant to serve breakfast "a la carte" even though it is mentioned as an option on the list of services. Best solution, also in terms of quality: take breakfast outside at one of the numerous cafes.
The Arthotel has a very central location in the city centre, only 5min walking from the main square. We had a "comfort" room which was spacious and stylishly modern. If you like a modern, taut design, this hotel is certainly worth staying at. The wifi connection was €10 euro extra and wasn't functioning properly.
Excellent location in the old town. Nearest car park expensive
I liked the hotel's location. Near to Heidelberg Castle. Just walk some minutes to reach the castle entrance. Also near to Heidelberg's historical bridge. Located in the best place of Hauptstrasse.
Central location, nice staff, attractive
It's very near and accessible to all important places in Heidelberg. My room did not have a refrigerator while my friend in the other room has one.
Delightful city, and the hotel is in the middle of it all. The hotel is conveniently located in the middle of town, which can get noisy on a Saturday night.
Cleanness and location
the parquet floors; the bathroom of the "attic room" was great
We visited 11 hotels on this trip and this was our No.1. We had a fantastic loft apartment. The hotel location in the old town is perfect with views to both the main square (directly below) and to the castle (worth a visit). The owners were great and the breakfast provided was superb. All in all we loved it and recommend it highly. If you like modern you'll love the style that this hotel conveys. none
Incredibly friendly and helpful staff, great location and excellent value for the money. Room and bathroom were very clean and quiet, and breakfast was good.
Welcomed manner from staff and host. I think "no."
Nice place, Wifi free of charge The shower was old, no hair-dryer, no soap. I had ask for a room with Wifi, I didn't had -> I had to change the room
Beautiful spot above Heidelberg Castle. Great staff. Doesn't have internet access in the room or main area
The staff is helpful and kind. Rooms are clean and comfortable. I really appreciated the presence of the bottle of water in the room.
The location near Heidelberg Castle.
beautiful view, comfortable, right above the Schloß without a car, this is a difficult place to reach, one can take the Bergbahn, but that only goes until about 4:45pm, Taxi is possible, but of course you have to pay. Unless you want to spend the whole evening indoors, you either need to walk 30 min on the steep road or call a Taxi.
The room was a very good size and clean. There was no information pack, no complimentary toiletries, no extra blankets, no evening bar service
Good location and views, overlooking the town. Hard to find from the town without satnav. Rooms are tired, 70's style. Breakfast was 9 euro extra and only a small buffet. Only one member of staff running the whole place at any one time.
view from the window and nice staff, excellent bearkfast a bit easier access
It was quiet and the sunset from the terrace was lovely. There is no view of the castle. The rooms are very shabby and having seen 4 rooms before settling all had broken equipment.
Very, very nice location with beautiful view at the Heidelberg. Not really,
It was close to the main part of the city and access to parking was very good directions to the hotel were difficult. We were told to turn, on a foot bridge to get to the hotel. When driving a car this makes it difficult
The relaxing environment, the hotel setting, its close proximity to the town, the atmosphere
Comfortable room; historic location; interesting history of the Hotel
Wonderfully spacious accomodation that quickly felt like home and not a hotel. Family run with an English born lady part of the family made conversing in english simple, but there again everybody spoke english. Great food too! Could not fault it
the high cost of the breakfast
Stylish hotel, with very friendly, attentive staff, well located close to the Altstadt. Very much recommended, a great experience.
The hotel was quite lovely with a very historic atmosphere.
the location was perfect for exploring Heidelberg, we were only a short walk from Old town, the castle and a great spot to watch the fire works, the room was spacious
Helpful, friendly and professional staff. Attractive exterior and dining area. Small shabby rooms with tired decor, peeling wallpaper, and noisy plumbing. Ceiling cladding more in keeping with an inner city council estate than a "luxury hotel" which this is not. Extremely over priced for this standard of room especially as breakfast cost an extra 22 Euros per head.
Beautiful welcoming, impressive family suite well decorated and with character, excellent dinner in the garden with efficient service. A great experience overall ! Just a little slack with breakfast, as there were much more customers that they had planned, so refill of buffet was not perfect, as the rest was.
Lacation of the hotel
Well located and the staff was very knowledgeable and helpful. Not really.
Excellent buffet breakfast, comfortable room and exceptionally friendly staff. Able to leave luggage secure on day of departure & staff arranged a taxi for us.
A very pleasant and competent staff, perfect location for visiting the old city,good room accomodations. Dropoff with baggage is a little difficult
How close it was to the Hauptstrasse.
Excellent location! Staff at reception was so polite and helpful.
Excellent hotel, right by the river and the old bridge. Had junior suite which was equipped with balcony and bathroom, a feature not many hotels in germany seem to have. D
The location was excellent..from all the hotels in Heidelberg, I believe this one has the best location. The staff was more than friendly. When we arrived, a young men who had his first day in the hotel, did everything to make us feel welcome and helped us with everything. When we left, the staff helped us to put the luggage in the car. We had a room facing the back street on a saturday night when students went out to party etc. Was pretty loud. I would next request a quiet room. Breakfast buffet was too expensive. We decided to eat breakfast somewhere else around the corner.
Perfect Location. Good Breakfast. "Must Stay" when you visit Heidelberg
The room was the biggest I have ever incountered in Europe, very nicely done and in the heart of the old town.
free wireless internet is very slow, very noisy especially on sat night, no direct bus from train station
Excellent location to the old part of town, bridge, Castle and touristic sites. Restaurant and bar provide a wonderful ambience of an old Heidelberg hotel frequented by students (fantastic photos on the wall). Nice breakfast and friendly staff. Meals from the restaurant were interesting, tasty and showed regional appeal. Cleanliness of our room was an issue for us- it appeared that the room had not been used for some time and was in need of a spring clean. For example, there was mould in the bathroom and we had to clean the wardrobe before we could put our clothes in it. The room was not air-conditioned (not unusual for European hotels at this price level and we expected this) and it was hot whilst we were there. When we opened the window in the evening to facilitate sleeping, excessive noise from the beer garden was annoying. One evening they had a band playing in the hotel which made the noise situation even worse. One of the Windows would close only with great difficulty and with much persuasion on our part. Small pillows made sleeping difficult.
I liked the fact that it was not on the main street. Too much noise and revelry for my taste. The hotel was tucked back on a side street and had a cozy bar/restaurant downstairs. The WiFi was too slow to do simple searched of the local area or look up directions. No worries though as I had the address and easily found the restaurant a few blocks away.
Excellent location. No lift. Reception closed sometimes during the morning. Poor wifi signal even in the ground floor.
The staff were really good. Very friendly and helpful.. The room was very clean and the service was excellent
Place of the hotel in the centre of the city No breakfast shabby entrence
The location was great, nestled close to the center of the city. Staff was not user friendly. Would not make arrangements for an early breakfast. Adverstisement stated parking close vicinity, however it was more than a 10 minute walk. Three lights in room, only beside worked, one was torn from wall. Fortunately I was not on the third floor because handrail was missing.
Staff friendly. Room needs renovation.
Friendly and helpful staff, location, great restaurant
Only that one was forced to take the elevator to get to the hotel, plus the fact that one had to park in the parking garage which was fairly expensive.
central position in the city on the roof of a P-garage
The location was fantastic - right in the Old Town, and the staff were very pleasant. The only slight negative was that the breakfast was a bit limited - something hot would have been nice, but what was available was good.
The all-you-can-eat breakfast is the best! Variety and fresh! The room was large, nicely decorated, plenty of hot water even when using the bath and shower at the same time. The pillows and comforters were fluffy and warm. There were times when I would have preferred to adjust the room temperature to warmer room temperatures, but heating was adequate.
Comfortable rooms, very helpful staff and excellent breakfasts. The need to pick up a key from another hotel after 11pm was a little strange, but in fact went very smoothly.
Visited the Heidelberg castle which is just a walk away, and attended many pubs and restaurants in the very busy market nearby
View from our window of the heidelberg castle Very difficult to find the entrance to the hotel as it is part of the funicular entrance and also a parking garage. a very nice elderly lady was kind enough to actually take us to the elevator that leads to the seventh floor which is where the hotel is located. bathroom a little small, as was the room, but comfortable.
It is in the city center. The hotel was nice just for a good night of sleep, but at 7 a.m. on a Sunday morning, a very repetitive noise (as a vacuum cleaner) just started like if it was near to our ears. When we talked to the person at the reception, she just ignore our complain and was not able to understand where the noise was coming from. Finally, from the review at Booking.com, the hotel was rated as Very Good, therefore I was expecting much more. I would just rate it with a small o.k.!
Wonderful location in walking distance of everything. The room was very functional with great views. The staff were very helpful. Highest recommendation!
Super suite on the top level with a great view. Also, the fine food and good service by Agnes at the restaurant. We enjoyed our stay very much.
Great location, good food, great staff Our room was an inside room so there was no window to the outside, just to the hall. Noise and voices carried due to lack of acoustical treatment in the rooms and halls
The staff was very nice and the breakfast was very good. Our room was very spacious! The hotel room was a bit noisey because it was facing the street. I would request a rear facing one the next time.
Friendliness of staff hotel was very clean good location very nice restaurant No
Its location and the people who work there - especially Sebastian, Laura, and the lady who works in the breakfast area (name unknown). the difficulty of unloading suitcases, then parking the car.
The staff were wonderfully friendly and helpful. The parking situation was really unacceptable - too far from the hotel and difficult to find for those of us not terribly familiar with Heidleberg.
Good quality restaurant. Easy to access to city center. Very friendly staff. Difficult to find car parking.
This is a great little hotel in the middle of the city. The restaurant is fantastic and certainly worth at least one dinner. View from our room was fantastic. Check in after 18.00 is at the hotel bar/restaurant. No on site parking - parking is available in a parking garage further up in the city, but not super easy to get to, but doable. Would recommend loading/unloading bagge at hotel and then parking.
Ease of access to the old town and most of the "tourist" venues Thought the room was a bit basic for the price
This was an absolutely lovely hotel and we thoroughly enjoyed our stay - everything was perfect - cosy, quiet, excellent heating as needed, beautiful bathroom, our lovely spacious room was so comfortable! The hotel is beautifully situated right by the Alten Brucke and the river and we were able to walk absolutely everywhere in the beautiful city of Heidelberg - and it is an incredibly beautiful city. The Castle towering over the city was stunning and wonderful to visit - the restaurants were superb and we were very sad to leave! We couldn't fault the hotel, it was excellent in all respects - though we didn't have the breakfast, I have no doubt it would have been splendid!
the facilities and the staff were excelent
Clean, lovely room Friendliness and charm of staff Central location As always, elevators in older hotels do sort of a good job: they're located up several stairs and then, in our case, they stop a floor below our room. But we're used to it!
Very nice place in the heart of the old town with good staff and food.
The friendly staff, the perfect location and the restaurant makes this hotel a complete solution for your stay in Heidelberg. Remeber to announce beforehand that you would like to use the hotel's parking. It is limited.
The staff was very friendly and willing to help all of the times. The entire location was extremly clean and welcoming. Good breakfast options. No single usage slippers available.The noise from the cleaning was very loud daily after 8 a.m.
Old styled, charming hotel. Very clean & calm. With a baby car, a little bit tough because of stairs.
Fantastic location about 1 min walk from the pedestrianised Hauptstrasse. Bright spacious rooms and very apealing looking restaurant. Very good selection of cooked and Continental dishes at breakfast, with attentive staff in evidence. The pillows; continental style providing no head support! Car parking was tight (about 6 cars), although there was free parking available on the side street immediately in front of the hotel.
Very welcoming and polite staff who were willing to assist with transport arrangements etc
Friendly staff. clean rooms, good breakfast, good location The bathroom was relatively small.
Staff was very helpful with directions to drop off rental car, calling a taxi, using hotel computer. All hotels should have free wireless in the rooms.
very cosy,good location and good value for money. The superior room was great, good view to neckar river.
Employees were wonderful as were the room, food, location and price. A bit of street noise, but nothing to really complain about.
excellent hotel, good English speaking staff and very nice location. better (wireless) internet facilities.
location (from my room, the river and the castle can be seen together) nothing
Staff were very pleasant and helpful. Rooms were very comfortable and clean, and nicely decorated. Good breakfasts, nice river view, too. A lobby where one could sit down would have been nice, while waiting for other guests, checking in or out, etc.
Fantastic location in the middle of Heidelberg (Altstad) and lots of good reastaurants near by. Beautifully restored old villa. The beds are quite hard (suits some people but not us) and I did not manage once to sleep a full night. The hotel is by the river and a trafficed road which means that it can be very noisy if you have your window open - if not, it is nice and quiet. Only parking available is at least 10-15 minutes walk from the hotel and it will cost you an additional 8-12 Euros per night (2010).
Location was awesome and Staff was very friendly Only thing we can comment on at all was the parking was several blocks away which was really fine given that the hotel loaction is in the heart of old town Heidelberg
very nice room with great view! helpful staff
Villa Marstall was an excellent choice for us. The location was perfect by the old bridge. Walk to everything.