10.0
Quick pick up and drop off.Reviewed May 29 2023
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2.0
I arrived at the Hertz location in Allentown , only to be told that they had no vehicles available. The clerk was quite rude about the issue and didn’t not offer any help or even apologize for the fact that they could not fulfill their end of the agreement.Reviewed Jul 21 2022
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10.0
It was good experienceReviewed Jun 4 2022
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10.0
Cons:We had car trouble with the car we originally rented. But Ben and Doug from the Hertz in Roanoke came and picked us up quickly and got us going in a new car. They were wonderful. The emergency roadside assistance was poor. We were on hold for over half an hour before we got through. Then it took them over an hour and a half to pick up the car. Fortunately due to Ben and Doug, we got another car and didn’t have to wait for the tow.Reviewed May 12 2021
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8.0
Cons:new wipersReviewed Apr 23 2021
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2.0
Cons:Agency was closed when flight arrived - was unable to rent car and had to rent from another agency - seeking refundReviewed Mar 4 2021
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10.0
Pros:Yes. Staff very helpful. Pick up and drop off were very fast and smooth.Reviewed Mar 12 2019
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10.0
Super easy car rental and return.Pros:The airport is very easy to get to and the Rental Car return lanes and parking lot are easy to find and get in and out of. The rental car counters are a very short walk and easy to find, and there are carts around to place your luggage on so you don't have to carry everything. The rental lot runners/employees are also very helpful if you have questions or need direction.Cons:Honestly, there really isn't anything I didn't like about the ABE airport car rental experience.Reviewed Sep 18 2018
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10.0
Cons:Easy out, easy return! No mess.Reviewed Feb 26 2018
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10.0
Pros:Easy drop off, very clean car.Reviewed Feb 13 2018
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9.6
Pros:Easy, uncomplicated process. Very friendly and helpful employees!Reviewed Feb 11 2018
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2.0
Filthy car, poor customer service at drop offPros:The customer service at pickup was great!Cons:When I picked up the car it was frozen solid. It took a lot of work to be able to open the driver side door and melt the windshield. The outside of the car had a lot of body deficiencies such as tape marks, scratches, and scuffs. I could have gotten over that, but as the car defrosted I realized that the windshield on the inside has tons of tiny wet marks which were also visible on the dashboard and the panel in front of the speed gauge. It looked like someone had sneezed all over the inside of the car (dashboard/windshield). It was so gross that I pulled over about 90 minutes into the trip and bought cleaning supplies and cleaned the car! But besides that and the car being extremely uncomfortable, the worst part of the rental was actually the smell. The only thing I can compair the smell to is hot, wet cat food. The smell faded a little over time, but was most noticeable when the heat was on. It was terrible, and compacted by the fact that I needed to drive the car from eastern PA to VA to IN. Then from IN to VA to eastern PA, in January when the heat needed to be on all the time!!! It was a miserable experience. When I returned the car at the Hertz counter, I told them about my experience and the woman didn’t even say sorry it was a bad experience. I have been renting with Hertz multiple times a year for about five years, but after this experience I will have to do some true soul searching before I consider them in the future.Reviewed Jan 17 2018
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