Hertz Car Rentals in Allentown from $25/day

2.0 Mediocre

Economy

Sep 2 2017

The place didnt exist

Pros: They literally booked me at a location that no longer existed. Then they refused to refund. I really loved that. Totally didn't ruin my vacation at all.

Cons: Everything. I never actually got my car and they kept 2/3rds of my money.

8.8 Excellent

Intermediate

Aug 10 2017

I loved the service

Pros: The rental counter personal were lovely. The car was clean and comfortable.

Cons: The car was clearly having some issues. I suspect it was a transmission issue that only occurred on occasion at low speeds or in park. It was disappointing because when I travel far distances in a rental car, I rent a car because I am concerned about having car issues with my own car. I don't expect these issues with a renal.

7.2 Good

Compact

Aug 8 2017

Basic Model Car - Bit Surpising

Pros: The basic daily rental fee was affordable, unlimited miles were definitely nice, excellent gas mileage, ease of pickup (fast counter service), dropoff was nice because an employee met us in the parking lot, noticed I had my 4 year old with me, and offered to drive us to the curb since it was raining. Kudos to him!

Cons: I have rented a lot of cars and was surprised to find that this was a basic bare bones model, no bells and whistles, not even a backup cam! The car smelled funky too...like a combination of body odor and a faint possible hint of cigarette smoke. It wasn't cleaned out thoroughly because I found some guys mail and drink bottle under the passenger seat. The worst part was that the damage waiver fee ended up costing more than the rental itself, $29/day or something crazy! I've always known damage waivers to range from $11-$17 per day so this was an unpleasant shock. I was just overall disappointed and usually I'm pretty easy to please.

10.0 Excellent

Economy

Aug 6 2017

Hertz in Allen town PA.

Pros: The attendent was willing to stay until my flight came in late that night.

Cons: The price of insurance was very high. The price of $45 for 4 days, for month it would be 337/mo, I'm not paying that much for 6months of insurance.

10.0 Excellent

Economy

Jul 14 2017

Pros: The young man at this location was professional, courteous, friendly and extremely efficient. Made everything go smoothly.

9.2 Excellent

Compact

Jun 27 2017

Pros: My flight was delayed 3 hours. The woman at the desk said they would close at 11PM I called the desk there since it was the last flighte into Allentown, PA and I still had to drive an hours to my sisters in NJ . The girl answer stated she would wait till I go in to make sure I had a car. Great customer service!

5.6 Okay

Intermediate

Jun 21 2017

drop off is a problem

Cons: Previously, all one had to do was drop the car off in the parking area and the attendant took care of everything including mileage, keys, condition etc. When i arrived and late because of unusually bad traffic, i was told by the attendant that i had to take the keys and the mileage to the desk. I protested and then took the keys and mileage to the desk. There were other disgruntled returnees there and not one...NOT ONE Hertz employee there! I had to drop the keys and the paperwork on the desk to get my flight. This will prompt me to not use Hertz in the future.

10.0 Excellent

Intermediate

Jun 17 2017

Pros: Service was fast, efficient and thorough. The car was clean, reliable, and in excellent condition! .... It only added ease to my journey!

6.0 Good

Intermediate

May 31 2017

Very Poor customer service

Pros: Car was good.

Cons: The customer service at pickup was the worst I have ever experienced with a car rental!! There were about 20 people in line and one CSR !! I waited 1 hour and 15 minutes in line! Called the home office. Nothing happened. And they weren't going to do anything other than to say I'm sorry. I demanded, and finally got a one level upgrade. They made me miss most of an important meeting. Very poorly run!!

8.0 Excellent

Intermediate

May 29 2017

Cons: Allentown Airport Auto Rental Drop-off sucks. The cost of the auto rental itself was excellent value/cost; however once you add in the "walk-away" insurance, the value proposition drops dramatically.

6.8 Good

SUV

May 24 2017

Cons: ABE drop-off needs work!!!!!!!

6.4 Good

Economy

May 21 2017

Not that bad...

Pros: When our trip plans changed, Hertz was able to accommodate our new change without many issues.

Cons: They did not have a car ready when i arrived to get the car. This set our trip back 2 hours and changed a lot of things that were connected to timing.

7.2 Good

Intermediate

Apr 11 2017

Annoying coupon policy

Pros: Car was fine, people at the counter were friendly

Cons: Had a voucher which didn't work in any of the spots for coupons or promotions online. Brought it to the counter and since the coupon exceeded the amount due I could only redeem that amount. Ended up upgrading car so I could use full voucher amount.

5.2 Okay

Minivan

Apr 2 2017

Cons: The outside of the van was very dirty. The inside was clean. The gas tank was 1/2 empty instead of 3/4. Also there was a piece of the front of the van was hanging off. The staff was very kind and professional. I informed him of the piece of the van and the gas. I'm hoping that I don't get charged for fill the tank more than 1/2.

8.0 Excellent

Economy

Jan 23 2017

Pros: Good service

Cons: Need a more enthusiastic associate

10.0 Excellent

Intermediate

Nov 19 2016

The staff was very courteous despite being busy.

Pros: It was very easy to pick up and drop off the car.

Cons: Nothing.

10.0 Excellent

Compact

Nov 6 2016

Fabulous experience in downtown Allentown, PA

Pros: Joseph Gyory was lovely to deal with at pick up. He was pleasant, professional, and efficient.

10.0 Excellent

Full-size

Jul 4 2016

Pros: Camry was a good car. People were very friendly.

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