Reviews for Hertz in Ann Arbor
- All reviews 100%
Sep 17 2017
Pros: Everything was great - and fast service. Thank you!
Aug 22 2017
Pros: low millage vehicle and work fine throughout our journey.
Cons: We didn't get the SUV booked and no cost adjustment made.
Aug 14 2017
Pros: The car worked and was clean and as described.
Cons: The pickup location was not prepared and had 1 employee working.
Jul 15 2017
Give these guys a break!
Pros: The Ann Arbor Hertz site is clearly understaffed and doesn't have enough vehicles. We rented two cars (one for our family's use during our whole visit, and a second for me to run up north to visit a friend. Three out of the four times we were in the office there was only one agent who was juggling multiple clients and the phones. They were great when we had their attention, however.
Cons: Neither car we rented had been detailed and on the one we have for the whole trip the passenger side mirror was broken and had to be manually adjusted. Agents were overwhelmed.