Reviews for Hertz in Ann Arbor
- All reviews 100%
Feb 21 2017
Cons: Hertz billed my AMEX card in an extremely erratic way, with $100 charges (presumably for the deposit) popping up on my account at odd times. At the time they closed out my rental, they were slow to remove those deposit charges from my AMEX.
Nov 14 2016
Rental didn't go through
Cons: Hertz had no record of my rental when I arrived
Aug 14 2016
Horrible service in this Ypsilanti Hertz office
Pros: Car was only 16K miles, Hyundai Sonata 2016 . This is good.
Cons: Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off. I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz location
Apr 29 2016
Good customer serivce
Pros: sales agent was very good.