Reviews for Hertz in Ann Arbor
- All reviews 100%
Jul 15 2017
Give these guys a break!
Pros: The Ann Arbor Hertz site is clearly understaffed and doesn't have enough vehicles. We rented two cars (one for our family's use during our whole visit, and a second for me to run up north to visit a friend. Three out of the four times we were in the office there was only one agent who was juggling multiple clients and the phones. They were great when we had their attention, however.
Cons: Neither car we rented had been detailed and on the one we have for the whole trip the passenger side mirror was broken and had to be manually adjusted. Agents were overwhelmed.
Jun 28 2017
Pros: Car was clean, and ready when I arrived. The price was great. Easy access location for pick up and drop off.
Cons: Had to wait awhile to drop off.
Jun 18 2017
Fantastic car-return was confusing
Pros: This was a nice car, very comfortable and roomy. Location for pick-up and drop off were easy to find. We went to two different places. Liked the electronic features in the car once we got use to them.
Cons: No one explained the key fob and we had never had a car with one so it was a little confusing. Would have liked to know that the rental center was closed on our return date. We were not sure what to do and didn't want to leave the car unattended because we were still liable for any damage while it sat there. Chose to return it to another location which cost more. We thought this should have been explain when we rented it.
Jun 7 2017
STAFF HERE ROCK!
Pros: The 2 staff helping us were so nice and amazing! This experience with them have convinced me to return.
Cons: Nothing - all good.