Reviews for Hertz in Ann Arbor
- All reviews 100%
Jun 18 2017
Fantastic car-return was confusing
Pros: This was a nice car, very comfortable and roomy. Location for pick-up and drop off were easy to find. We went to two different places. Liked the electronic features in the car once we got use to them.
Cons: No one explained the key fob and we had never had a car with one so it was a little confusing. Would have liked to know that the rental center was closed on our return date. We were not sure what to do and didn't want to leave the car unattended because we were still liable for any damage while it sat there. Chose to return it to another location which cost more. We thought this should have been explain when we rented it.
Jun 7 2017
STAFF HERE ROCK!
Pros: The 2 staff helping us were so nice and amazing! This experience with them have convinced me to return.
Cons: Nothing - all good.
Apr 29 2017
Great customer service!
Pros: The ease of which the folks behind the counter were able to help me.
Apr 8 2017
Pros: Lazy staff, they dont speak they just point at brochures and laminated policies for you to gain knowledge about there way of business. Debit card thing they dont tell you about is really annoying too. Staff seems like they have little knowledge of anything in life at all, nor do they seem to care about there job.
Cons: Hertz rental building interior was shotty looking, place was understaffed in general, will not ever go back, enterprise next door is night and day more helpful, quick, and valuable.