Cons: I was given the run around during pick up!!!!! Didn’t even get to get the vehicle, because of some discriminatory practices it seems!! I will NEVER attempt to use Hertz again!!!!!
Film actress says No $200 hold on debit card
Cons: My dad works for the company and he told me I wouldn’t need to have the $200 hold on my bank account. But they refused to wave the fee. Iv been renting cars for a while with other companies and not had this issue. I’m an actress, comedian and was going to A set. My fiancé and I only have one vehicle. We where trying to make sure he could do what he needed for his job so I could do what I needed for mine. And I wasn’t willing to have $200 held. Although Iv been in the entertainment business my whole life I stepped away for a little while for my other career (Holistic practitioner, Ayurvedic practitioner, life coach, medical massage). Now back Iv been making a strong name for myself in entertainment. Iv been casted in a major film project as well as commercials, modeling gigs and will even be at performing at an award ceremony next year. Iv never had any car rental company charge my card due to damages or whatever. I even asked if they spoke to my dad who works with Hertz, ( hesworked for hertz for 7 years) and got his card for the security. They wouldnt help. Nor suggest a solution. It was ether let them hold my money For unforeseen incidences or figure something else out. So I cancelled my rental and had to cancelthe insurance I purchased just for that one day. You guys need to figure out a better way to rent out vehicles to people who chose not to have a credit card. Maybe another type of insurance that's $30 to cover those types of cases. Something to help people like me who are trust worthy, no credit card, not wanting a $200 hold that won't fall off for 18 days....... And yes it is held for that long. I know cause IV had to do it before. Have a happy holiday and stay blessed. Lauren PS. I won't ever try to use your rentals again nor will I suggest it to my network of people. I just want to rent from you guys cause my dad works there and wanted to stay in the family. But I won't make that mistake again.
Pros: The make and model of the car
Cons: The car smelled like a joke and wasn't cleaned out properly. There were old rental agreements in the glovebox
Cons: Car had a loud vibration at 52 mph.
Pros: Unlimited mileage
Cons: Where I have to clean/vacuum the car before turning it in
Good car, bad experience
Pros: I liked that I could rent and return in different cities
Cons: The Hertz agents at my pickup location left for the day before I arrived, stranding me waiting. I noticed that my pickup time was their closing time and called about twenty minutes before close to make sure they would be there, but they had already left. The guy said that he didn't notice the reservation because I "came in on a private airplane." I explained that I didn't--I just rented from Kayak. The agent at pickup also quoted me a higher price than my reservation listed. There was no apparent difference in his version of the reservation and I insisted he give me the original price. I was given extra time at dropoff but the location doesn't have a dropoff box for keys. Hiding the key instead felt very strange. A real setup for dealing with keys would feel more professional. I've talked to other people who dropped off at the same location after hours and they sometimes have to bring the key in the next day instead. This experience could have been smoother at every point. I'm glad I could get the car, but I wasn't very impressed with Hertz or their integration with Kayak.
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