8.0
Nice, clean comfortable car. For some reason the pick up office in terminal 2 was closed for ten minutes as we arrived, but eventually the person working there arrived and we got our car.Reviewed Oct 18 2022
review from 3.6
Cons:Car broke down and took them one and half days for the problem to be resolved leaving my wife, two little kids and myself stranded in a 200 people town for two days and unable to enjoy the ski trip that we had booked and paid.Reviewed Jan 4 2020
review from 8.0
Pros:It was easy,didn’t have any problemsCons:I don’t knowReviewed Sep 25 2019
review from 8.0
Pros:Car drove well.Cons:The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.Reviewed Sep 24 2019
review from 8.0
Pros:Everything was without hassle.Cons:Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.Reviewed Jul 18 2019
review from 10.0
Cons:The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!Reviewed Dec 8 2018
review from 8.4
Everything alrightPros:Really professional and effective service as we rented the car the night before and it was ready the next day at 8am. The price was really fair!Reviewed Nov 27 2018
review from 5.2
Pickup was slowPros:the car was fineCons:pickup was slow and the car wasn't fully cleanedReviewed Nov 14 2018
review from 2.4
Awful customer servicePros:Absolutely nothing.Cons:They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordableReviewed Oct 4 2018
review from 2.0
Rough customer service - buy your insurance online!Pros:Easy to book onlineCons:When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.Reviewed Sep 3 2018
review from 10.0
Outstanding service!!!Pros:Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!! The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty. We declined insurance since we booked the car online and got the insurance from a different company. The final price for the rental was the same as quoted, and we think it was a great value for our money. It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%Reviewed Jul 8 2018
review from 10.0
Hertz went above and beyondPros:We had initially rented a manual Fiat 500 but when we got to the rental desk, the Hertz employee gave us a brand-new (18 kms on the odometer), semi-automatic, fully-loaded (leather seats, navigation), Fiat 500S. We had signed up for the most basic and cheapest car and we ended up with a pretty decent one in the same class, and there was no added cost to us. The unlimited kms were very good for us as we did about 1850 kms of driving over the 8-day rental period. Pick-up and drop-off were quick and easy. The entire experience was enjoyable.Cons:My only issue, and this has nothing to do with Hertz, is how weak the engine of the Fiat 500 was. We had quite a bit of trouble keeping up with the European traffic on the highway. Driving on the very hilly landscape of Spain made some parts of the highway near impossible to climb without losing much speed. Other than that, it was a very enjoyable rental.Reviewed Jun 28 2018
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