Reviews for Hertz in Carlsbad
- All reviews 100%
Feb 21 2017
Pros: The customer service gal, Jade, was professional and knowledgeable.
Cons: Location, customer service person Jade, clean car
Oct 25 2016
Kind of a pain
Cons: The car I rented was in bad shape. Made a lot of really bad noises and jerked to the right. I brought it back to the rental office, and they informed me that they didn't have any other cars. I had to go to another Hertz location in Orange County and it was very difficult to make the exchange for another vehicle. Just wasn't that great of an experience and the customer service was subpar.
Feb 28 2016
Cons: When I booked the car I was only given the pickup time choice of noon even though I wouldn't pick it up then. When I went to pick up the car the location closed at 1 pm on a Saturday... Ruined a trip for me.
Nov 23 2015
Car was excellent!! Rental process a nightmare!!
Pros: The car was a 2015 Toyota Camry and was a beautiful car. It drove amazing and was spotless inside and out. I made my reservations online for a one week rental from Monday to Monday November 9 - 16 for an economy car. Money was a factor in using Kayak, it had the best rates. I was in Carlsbad visiting family for Veteran's Day, which is also the 3rd anniversary of my son Navy SEAL Rob Guzzo's passing. He rests at Rosecrans National Cemetery. I was staying in Carlsbad with his 5 year old daughter's family. The Hertz Rental officer was 3-5 mins away and therefore very convenient. I went to pick up the car with my granddaughter's mother, Rachelle Trussell.
Cons: We picked the car up on Monday 9 November, it was a rainy day. The rental associate was very kind, funny, and accommodating. I've rented dozens of cars in my 30 years in the military and very familiar with the up sale efforts at the rental counter. I made it clear I did not want an upgrade car, insurance, or any other added expense. The rental associate acknowledged my position and assured me the rental amount for the week...$139.00 including tax and fees I believe....would be honored. Rachelle Trussell wanted to pay for the rental car for me as a kind gesture and her debit card was used. Billing was a nightmare!! Her card was put on hold for a total of $600!!! and it was VERY difficult to get it released. It reguired several phone calls between Hertz (requiring a Superviser's attention) , the bank, myself and Rachelle. Finally the excess money was released! The hold of over $400 for over a week put a financial strain on an already stressful and emotional situation.