Pros: The gentlemen that helped me was terrific! I love the prices and the gentlemen with the goatee definitely made the experience even better. I did not remember his name which upsets me, but he had a shaved head and a goatee. I will for sure use budget again because of him.
Cons: 1. Employee that helped me
2. The prices were incredible
3. Vehicles are kept in great shape
4. Selection is great
Feb 8 2016
Pick up was great. At drop off we found the locati
Pros: Price was excellent and service also great.
Apr 5 2016
Cons: Called and canceled the day of pickup
Jul 29 2016
Pros: Pick up was easy. The car was clean, the ride was comfortable and took us to our destination without any problems.
Aug 21 2016
A few hiccups
Pros: Staff were friendly and courteous
Cons: My reserved vehicle wasn't available, had to pay increased fee, then at drop off they also tried to up charge me again for $65.00
Dec 13 2016
Everything went smoothly
Pros: I got a nice upgrade
Dec 22 2016
Pros: The car had a lot of pick up. Good gas milage. Easy pick up and drop off. Lots of room...
Cons: The car smelled like smoke :(
Feb 5 2017
Pros: Pick up went well.
Cons: Called 800 # rep gave me all kinds of wrin5g information concerning drop off time and location. Was no help at all.
Pros: Pickup was totally easy. I called to tell them I would be a couple of hours late picking up and they assured me that it was not a problem and the car was waiting. Pleasure doing business.
Apr 4 2016
Awful customer service
Pros: Check in was acceptable, it didn't take long to receive the car, and it had a full tank of gas.
Cons: Upon opening the center console, I found trash from the previous renter that included food remains. when I ran into an issue, and immediately brought it to Avis' attention, they were not willing to help me. The Avis retail stated, "you need to contact corporate," while Corporate stated, "your local representatives should be able to help you with this." The corporate customer service agents were rude and unwilling to help resolve issues to ensure customer satisfaction, or at minimum, customer contentment.
Apr 18 2016
Pros: Great service and great car
Jan 25 2017
Pros: Friendly competent staff who offered an excellent and reasonable upgrade.
Feb 25 2017
Pros: easy to drop off
Aug 29 2017
Pros: I didn't catch the guys name but he did an amazing job getting the best prices for me. This was my first time renting with the company and because of the desk agent it definitely won't be my last.
Cons: I loved the vehicle I rented. I rented through kayak and I made a reservation the morning of and picked up the vehicle at noon. I also loved that I could pick up in Oceanside and drop off in San Diego, there weren't a lot of rental agencies that had a vehicle available for my needs.
Not Bad, But I Could've Saved Myself Some Time & M
Pros: The customer service agent was polite, but his explanation of the gas policy was confusing.
The car was very clean.
Due to my ex-wife completely destroying my credit, I will continue to use Hertz or Budget, as opposed to Enterprise & Avis, since you allow me to use a debit card.
Cons: Ultimately MY fault for not knowing, but I was unaware that USAA members received a 25% discount. Seeing that the location that I rented from was right next to a naval base, and I paid WITH a USAA debit card, it would've been nice if the agent brought it to my attention. I'm technically homeless & without a job, so every dollar counts!
I was also unaware of the complimentary pick-up service (I overheard the agent talking about it on the phone). That would've been nice to know before my 5 mile walk to your location.
Sep 20 2016
Pros: There wasn't anything I liked about the experience of dealing with Hertz.
Cons: The service was poor at pick up and drop off. The was delivered dirty, inside and out. The car was delivered with less than a quarter tank of gas. The car had a terrible front end tire shake in the first ten miles. When I called the main number the only concern of the person had was the amount of gas it had if I exchanged it.
Dec 30 2016
Pros: I got my car on time used it and returned it. Simple.
Cons: The guy was so talkative and I just wanted to return it.
Apr 1 2017
Pros: Nice car and the pick upand drop off was easy with a friendly staff.
Sep 10 2017
Pros: the girls that helped us with the pick up and delivery were great!
Cons: Never again!!!!
Fooled me at The Carlsbad rental Station.
Put some extra insurance on the receipt so it Looks like the Same Price with the different San Diego Airport drop off I had on my kayak reservation. At San Diego i was billed the
Different drop off on top. Never again Enterprise