Reviews for Hertz in Columbia
- All reviews 100%
Apr 16 2017
Pros: They were flexible in allowing me to change the drop off location
Cons: They were late in providing the car The customer service line was very inconsistent causing undue stress
Mar 17 2017
You should warn people they need a deposit
Pros: The car.
Cons: The deposit can't be paid with cash or debit card and can't be split between two cards (the deposit has to be on the same card as the rental apparently). Furthermore, I was never even told during reservation process that I needed one at all. (Or if I was it was buried in fine print) It took me 3 hours of phone calls and taxi rides to get $200 cash wired to my credit card via moneygram so I could pay my deposit and rental on the same card! With these absolutely restrictive policies customers should be forewarned clearly about the deposit and the stringent rules around paying it. I'm highly disappointed with the entire process of booking, but the car itself was great.
Mar 14 2017
Cons: I had to call a taxi to get to Hertz rental. When i got there they wouldnt accept my Visa Debit Card because it was not from a local bank. I had wish kayak would had told me before i spent money on taxi. Also they had debited 68.00 for traveler's insurance when i initially booked online . Therefore i wil need credit of 68.00 put back on my card. Would not recommend kayak until they are on the same page of these rental companies.
Mar 7 2017
Bad customer service in this specific dealership.
Pros: Good vehicle.
Cons: Bad customer service. I am a regular Hertz renter, but this dealership is bad. I had to wait for 35 mins to pickup my car. There was only one person ahead of me. There were multiple calls that were prioritized over customers standing in the front. I returned the key in drop box on Sunday, no one noticed this in Hertz and i was charged 426 per day after that. I had to call them and explain this to get it sorted and get money back.