Reviews for Hertz in Columbia
- All reviews 100%
Based on 28 reviews
Jul 17 2017
Cons: 4cylinder SUV
Jun 21 2017
Pros: Never got car
Cons: Giving the runaround by people that didn't know what they were talking about
May 1 2017
Pros: Easy pick up and drop off
Apr 16 2017
Pros: They were flexible in allowing me to change the drop off location
Cons: They were late in providing the car The customer service line was very inconsistent causing undue stress
Mar 17 2017
You should warn people they need a deposit
Pros: The car.
Cons: The deposit can't be paid with cash or debit card and can't be split between two cards (the deposit has to be on the same card as the rental apparently). Furthermore, I was never even told during reservation process that I needed one at all. (Or if I was it was buried in fine print) It took me 3 hours of phone calls and taxi rides to get $200 cash wired to my credit card via moneygram so I could pay my deposit and rental on the same card! With these absolutely restrictive policies customers should be forewarned clearly about the deposit and the stringent rules around paying it. I'm highly disappointed with the entire process of booking, but the car itself was great.
Mar 14 2017
Cons: I had to call a taxi to get to Hertz rental. When i got there they wouldnt accept my Visa Debit Card because it was not from a local bank. I had wish kayak would had told me before i spent money on taxi. Also they had debited 68.00 for traveler's insurance when i initially booked online . Therefore i wil need credit of 68.00 put back on my card. Would not recommend kayak until they are on the same page of these rental companies.
Mar 7 2017
Bad customer service in this specific dealership.
Pros: Good vehicle.
Cons: Bad customer service. I am a regular Hertz renter, but this dealership is bad. I had to wait for 35 mins to pickup my car. There was only one person ahead of me. There were multiple calls that were prioritized over customers standing in the front. I returned the key in drop box on Sunday, no one noticed this in Hertz and i was charged 426 per day after that. I had to call them and explain this to get it sorted and get money back.
Mar 6 2017
Pros: Very quite, nice ride, and it was perfect for our needs!
Feb 26 2017
Pros: They wont accept a debit card and nobody told me! So after a 30 min drive to come get the car and another 30 mins standing in line to find out you cant rent the car so you turn around and drive 30 mins back the other way. Was suppose to be at my hotel at 9:30pm and this caused me to not get in until almost midnight. Absolutely livid.
Feb 6 2017
Pros: pleasant service. quick check in and check out.
Nov 24 2016
Debit card not allowed
Cons: Does not matter if you have enough to cover the cost of the rental 10 times over. Not credit card not rent.
Nov 20 2016
No Transfer from Local to One Way
Cons: THEY would not allow me to transfer from a local rental to the one way rental even hough we were overcharged at the local level. Added hassle of turning in the one to et the other. Unacceptable
Nov 1 2016
Cons: They were not open when I arrived during business hours to pick up the car with my baby. I had to go back the next day to pick up the car. I was "upgraded" to a Nissan rouge ( not an upgrade ) that smelled like cigarettes. Not the best experience.
Oct 16 2016
Pros: The price was very good.
Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.
Oct 15 2016
Pros: Easy pick up and drop off; free upgrade; comfortable ride; clean and ready to go
Oct 12 2016
Won't be using Hertz again
Pros: New car
Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.
May 8 2016
Pros: Great customer service representatives, car availability and ability to drop off at another location
Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.
Apr 7 2016
Bait and Switch
Cons: The upsell was not tactful at all. When the employee pressured me to buy the optional insurance, I kept asking "how much is the insurance" and she would only tell me the total (not the additional cost I was incurring). I asked repeatedly and she either didn't comprehend the question or chose to ignore it. Then she told me I could elect to return the tank empty and Hertsz would just charge me for whatever it cost to refuel. But in fact I was charged for a full tank of gas right then and there. I could have saved myself at least $10 by just refueling myself before I returned. Lame.
Nov 12 2015
Pros: the gas mileage. the cleanlinest
Cons: the charges to drop in another city. no cruise control. bad windshield wipers blades.