Reviews for Hertz in Columbia
- All reviews 100%
Oct 16 2016
Pros: The price was very good.
Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.
Oct 15 2016
Pros: Easy pick up and drop off; free upgrade; comfortable ride; clean and ready to go
Oct 12 2016
Won't be using Hertz again
Pros: New car
Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.
May 8 2016
Pros: Great customer service representatives, car availability and ability to drop off at another location
Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.