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10.0
Pros:Very friendly and helpful staff.Reviewed Jan 8 2021
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2.0
Pros:The lady at the counter was friendly and polite. And very apologetic.Cons:My reservation did not work. Hertz did not have any cars available even though Kayak decided they would book my reservation anyway and make me think I had a car. I had planned for 22/day which was the rate I was given. Instead I was forced to use the only car agency that had a car available and it cost me 5x as much. $110. I will never use kayak again and I will strongly recommend others use a different site to compare rates or book. Since kayak is useless if it can’t actually book my reservation properly. It’s -20F in Alaska , that’s where I am. And I was forced to overpay for a rental, in any other situation I would have walked but sadly my hands were tied in this situation. 0/5 very poor quality site and poor quality service. I recommend people do not use this site any chance I can now. Which is often since I work in Customer Service and Tourism.Reviewed Nov 22 2020
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10.0
Cons:The weather:) Thank you!!Reviewed Oct 31 2020
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