4.0
I reserved the car weeks ago. When my plane landed they didn't have any cars available and I had to wait for the car for about an hour. I reserved a small car, & they wanted to give me a truck. What's the point in a reservation system, if what I reserved isn't available? I eventually got a Dodge Charger which is an upgrade from what I reserved, it was a comfortable car, but I had to wait for them to wash it first.Reviewed Mar 31 2023
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10.0
N.A.Reviewed May 3 2022
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4.0
Pros:Poor- at best No staff to assist Locating vehicles on the lot what a joke Key fob not functioning Hideous air freshener in ac -so who’s smoking in the cars?Reviewed May 25 2021
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2.0
Pros:Not at allCons:It was reservations over night but end up not getting a car so left the store.Reviewed Apr 17 2021
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2.0
Pros:Kayak took a reservationCons:Hertz could have had a carReviewed Mar 29 2021
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8.0
Pros:Size and price we’re good.Cons:Size and price we’re good. When returning car there were no slots for hertz and no employees there at the time. So we took a chance and just left it in another rental car slot.Reviewed May 26 2020
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2.0
Pros:Nothing. After waiting two hours after my appointment for them to clean the car, they denied to release the vehicle to me because I didn’t have a credit card. I offered my debit card but they wouldn’t accept it. I offered to have my mom sign a form and use her credit card Hertz said no.Cons:I was charged $88 for a service I was not provided. I am trying to get the money refunded. They did not allow me to rent the car but charged me anyhow.Reviewed Apr 28 2019
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4.4
Pros:Staff at pickup were fairly pleasant but did not care that I was frustrated that my car size was not available although it said it was online. I was not happy that I had to pay for an upgrade. She told me that I can't rely on the 3rd party vendors like KayakCons:The staff at the drop off were very nice folks. The pickup location... not so much. When I reserved the car on Kayak I reserved an economy sized car or whichever the smallest one is. Kayak confirmed the availability online and told me that one was available. Upon my arrival I was told that none wereReviewed Apr 6 2019
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7.2
Cons:Vehicle was not clean-rear passenger window look like a kid had a spit design, could not add my phone - had to delete others info, gas needle moved before I got to Walmart and lastly under the seat was a couple of nuts (yes, I’m allergic).Reviewed Apr 4 2019
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2.0
Pros:No car available...and they didn't offer any solution, went nextdoor to budget and drive away with a car, thanks budgetCons:Obviously overbooked, and no car available .....Reviewed Mar 22 2019
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9.6
Pros:Car was like-new and very clean. Drove and handled very well.Cons:The car's climate control was a bit frustrating (occasionally would switch back to outside air, couldn't figure out why). Also didn't have cruise control, which was uncomfortable for a 10-hour drive.Reviewed Oct 21 2016
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7.6
Pros:I was pleased with the value of this vehicle.Cons:This vehicle had damage all over the exterior, which was duly noted prior to taking possession. The windows were dirty.Reviewed Sep 28 2016
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