Reviews for Hertz in Fort Worth
- All reviews 100%
May 29 2017
Very Poor Service
Cons: The fact that because all I have is a debit they could not and would not rent to me. I had to book a flight back to Atlanta to get home!
Apr 25 2017
Poor customer service
Pros: Only one person was able to help me out of this poor ordeal. Customer service via hertz service line. She guaranteed that if I come across issues I can exchange the car at any hertz location during my travel. Very calm at explaining and showed true customer service core values.
Cons: Poor custome service. Pickup time was at 10 am and due to poor vehicle maintenance had to wait 3 hours on site to pick up the vehicle. A previous flat located on the side wall of the tire was fixed by a plug. Caught the issue and told the service rep. The rep calls the manager and I had to convince that it is a hazard and I am traveling 3 days through different states. Asked the rep if I am not satisfied with the vehicle or encounter additional issues what should I do. Come to find out that it is ok to exchange the vehicle if I am dissatisfied at any hertz location. The manager approaches me and raises the issue if my intention is to change the vehicle at another hertz location then they do not intend to change the tire and I should take it as is. Had to convince him that I have a fixed agenda and I need the vehicle. Finally he allowed the replacement of the tire. Please note passenger side tire was bald...less thread then the recommended safety thread by industry experts. The vehicle rental was a need on my side and not want. Under different circumstances I would have asked for a cancellation of my rental.
Dec 5 2016
Vehicle was not available after schedule.
Pros: What more do you need to know.
Cons: That I didn't get a car...
Sep 27 2016
Pros: Expensive, bad customer service