Reviews for Hertz in Fredericksburg
- All reviews 100%
Aug 3 2017
Pros: The staff was very friendly.
Cons: Didn't tell us how the Easy Pass worked. I'm a german Customer so I didn't know. I Hope that I don't get a fine.
Jul 30 2017
They didn't have the car size I needed
Cons: I had to cancel and they waited EIGHT DAYS to return my money.
Jul 26 2017
Room for improvement
Pros: In person, the staff at the Fredericksburg, VA office were very nice and helpful. I dropped off after hours, and I realized that I forgot to refill the fuel, I called the office first thing in the morning and they allowed me to come back and fill it to avoid the $9.99 a gallon charge. Once I was able to find a location with a car for an exchange (due to car issues) they were quick and friendly.
Cons: The original car I rented to drive from VA to IL had some issues, the major one being that about 2/3 the way through my trip, the RPMs were running very high, and as I accelerated to merge onto the highway it was rather shaky and loud. When I arrived to IL, the Fredericksburg office was closed, so I waited to call until the next day to see what my options were for my return trip. I tried 5 times the following day, and no one answered. The day after that, I decided to try the office one more time before calling corporate. They answered and said that I could take it to any Hertz in IL. I was in rural IL, so once I found a location that was still open (as in, not permanently closed), they could not guarantee that they had a car available. I then called another location (1 hour away) and they said they could have a car within an hour. I arrived approximately 1.5 hours later and they told me they did not have a car available, but directed me to drive across town to another location. Once I arrived, they had a car and it was a quick process.
Apr 26 2017
Pros: The car I wanted was ready and available. Agent did not pressure me into anything I did not want.
Cons: Getting out of the parking lot was hard due to ongoing roadwork.