Reviews for Hertz in Greenville
- All reviews 100%
Apr 26 2017
Pros: Renting through Kayak I reserved a car to pick up downtown rather than the airport. I'm pretty sure that I searched using the airport name.
Apr 24 2017
Nice Car, but Bad Customer Service
Pros: We loved the car and got a free upgrade - the return was super smooth.
Cons: The customer service when we picked up the car was horrible. The person at the front counter was very rude and seemed like she hated her job. When we asked questions she huffed and rolled her eyes and had a short tone. My husband and I had never rented a car before and had a few questions, but felt intimated when asking because she was so short with us. The upgrade was nice but it was just because they were extremely low on cars. I do not know the person's name, but she was working at the GSP airport on 4/19/17 around 10:30 p.m.
Apr 22 2017
Decent car rental, poor service.
Pros: The car itself was pretty clean, ran great, had everything it was supposed to.
Cons: The staff did not show up to the store till almost 30 minutes past opening time, and I had issues with checking out the car. Had to wait another 15 because the manager wasn't there till 45 minutes after opening, and then had to be asked out of the back to deal with me, even though he had been phoned with the issue and knew we were waiting on him. There were no apologies, nothing. They weren't necessarily rude, but there was no effort to make things better or to acknowledge that somehow with 2 employees and a manager on site, somehow none of the three could be bothered to be there on time. I was over an hour late leaving for my business trip because of this.
Apr 19 2017
Pros: Kindness and effort to please.
Cons: Didn't have the small car I wanted available, few cars on lot to choose from, gave me two upgrades but I didn't want a big car.