Reviews for Hertz in Medford
- All reviews 100%
Oct 10 2016
Cons: When I got there, after having a reservation they were closed! Closed! I went to the airport location where they said it would be around close to $60 more. I will never make a reservation here again.
Jul 22 2016
Pros: very nice people great service
Jun 17 2016
Cons: Smelled like smoke
Jun 11 2016
Pros: Drop off last cation was fine, the car was clean and had no mechanical problems.
Cons: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.