Book Hertz car rentals in Phoenix

Thu 3/30 Pick-up
Sun 4/2 Drop-off
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Reviews for Hertz in Phoenix

  • All reviews 100%
6.4/10 Good
Based on 122 reviews
  • 6.4
  • 6.4
  • 4.9
  • 5.5

Recent reviews

Most recent
    6.8 Good
    Mar 29 2017
    Nice SUV - Terrible Customer Service and Wait Time
    Pros: The SUV was clean and comfortable. It had plenty of room for the 4 of us and all of our luggage.
    Cons: The customer service at the PHX airport was terrible. Went to pick up the car and the pickup location had 5 kiosks (3 were broken) and 1 "in person" employee. We used the Kiosk to pick up the car which entails a video phone chat where the volume is too low to adequately here the customer service agent - he charged us $170 for an upgrade that we did not want. Then we had to stand in line again and wait for the 1 "live" person to be available to dispute the charges. 40 minutes later we find that our auto class that we reserved is sold out - the employee ended up refunding the $170 charge but then gave us a free upgrade so we still ended up with the SUV but just was not charged for their mistake of selling out of the original auto class This is what the employee at the Kiosk should have done instead of "tricking" us into paying for the upgrade. Sad thing is that an elderly couple who was ahead of us in line and talking to the "live" person also was overcharged but didn't realize it until they went to get the actual car - I hope they went back to dispute it. Awful, unethical practices by Hertz.
    4.0 Mediocre
    Mar 29 2017
    Cons: too long of a wait at counter. after waiting....they would not note husband as the driver. had to wait on an 800 # forever.....then they canceled original reserve and re-rented in husbands name. i reserve cars all the time...and never had this happen w/other vendors. not very user friendly.
    2.0 Poor
    Mar 28 2017
    Cons: My car was not available at the airports as reserved. After taking an Uber 45 minutes away, the Hertz locations was not at the address listed on the Hertrz map provided at the airport. When I found their new location, they had closed at 5:30 and it was now 5:45. I was unable to get to my prepaid hotel located two hours away. I had to pay for another hotel to wait for them to open the next day. I arrived promptly at the 9:00 am opening and it took an hour an a half to get out the door. Awful!!!!
    2.0 Poor
    Mar 27 2017
    We never got a car
    Pros: Nothing. We never got a car that we prepaid for.
    Cons: There were not any cars available, so we were forced to use other means of transportation to get around for our entire vacation.

Where can I find Hertz car rentals in Phoenix?

5594 W. Wild Horse Pass Blvd, Hertz car rentals


5594 W. Wild Horse Pass Blvd


+1 480 826 6202