Reviews for Hertz in Phoenix
- All reviews 100%
Oct 11 2016
Pros: Loved the car, drove nicely, good size
Cons: Pricee was much too high. Will never use ertz again. Made a mistake in ordering and they more than doubled the price.
Aug 18 2016
Pros: Antiwone Cobb was really helpful and discounted our rental. We would definitely rent from hertz again, just based off of our positive interaction with Antiwone!
Cons: Antiwone had to lock the doors to the store and go get our rental after we waited well over our pickup time. It seemed very inconvenient for Antiwone considering he was the only employee at the time. I'm not sure if this is a common thing for hertz or not.
Aug 18 2016
A Couple of issues
Pros: I had almost arrived at my destination and the AC stopped working. Since I was in AZ and the temperature was over 100, this was a problem. I called in and arranged for an exchange.
Cons: When I drove back to exchange my rental, no one seemed to know about it. I eventually got the replacement though it smelled as if someone had smoked in it. When I returned the car, I asked where to go and they sent me upstairs. When I went up there, they wondered why I had been sent there. Employees were reluctant to note multiple places with cosmetic damage that I pointed out when picking up.
Aug 1 2016
Good service, great deal
Pros: Good, efficient service. What you see is what you get - no hidden or outrageous charges.
Cons: The car exterior could have been cleaner on delivery. Fuel should be full, not at 2/8.