Reviews for Hertz in Phoenix
- All reviews 100%
Nov 26 2016
Pros: It's a long story, but when I went to pick up my pre-paid SUV I overheard another client say he needed an SUV b/c his family car had been smashed in a freak accident. Unfortunately for the man, the agency had no SUV's to rent. Travelling alone, I really didn't need as big a car as I had ordered so I offered to trade my suv for the car the man would have wound up with. Friendly staff went out of their way to accommodate everyone during this uncommon switch. Beyond that, I was especially happy when the Hertz agent comped me a gas fill-up for my good deed!
Cons: A surprise charge of $33 2 days after I returned it. Still need to call in about that one.
Nov 18 2016
Save and Spend
Pros: I rented off airport and the facility was small and understaffed; it took a while to get my car. The people weren't inefficient, they were detail oriented and wanted the customer to get what they needed. The car was great, exacly what I needed.
Cons: I didn't realize that the facility closed early (now I know to check). I was uncomfortable dropping the car there with no one to verify it's arrival and condition. I opted to pay a surcharge to drop it at the airport. The total cost was still less than on-airport rental, just not as big a difference. I had about a 90 mile drive and chose to get gas where ti was much less expensive. Before turning the car in, I stopped two blocks from the airport and topped off. The check-in agent said the tank wasn't full. He referred me to someone with the ability to "do more things' but that person was on break. Some minutes later, I left without a fuel charge and very happy.
Nov 16 2016
No car available for anyone!
Pros: The service representative was nice, despite the fact that she was getting yelled at by all the customers.
Cons: Hertz was completely out of vehicles. I don't understand how something like this happens. I was offered to go on a waiting list that already had 7 people ahead of me. Why would I want to do that when I had a reservation? In the end I had to pay over $300 more to rent from another facility. Unacceptable!
Nov 15 2016
Car was in poor condition - tires low on air, few
Cons: Car was in poor condition - tires low on air, few cars with full fuel