Find reviews that mention:
6.0
Pros:The drop off was nice and quickCons:The car looked to be in shambles, with three different hubcaps. The form said there was no damage to the car, but the paint was chipped, there was a dent, and the front bumper was loose. During the rental period, the tire management system complained about empty tires.Reviewed Oct 16 2019
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6.4
Pros:Pick up and drop off was goodCons:Phone commhnicationReviewed Aug 9 2019
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8.4
Pros:Staff helpful and friendly, drop off easyCons:Trying to reach customer service before and after to ask questions was very difficult. If we had been able to ask in advance where exactly we were to go at the airport it would have made the pick up much easier. Website not helpful eitherReviewed Jun 3 2019
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2.0
Pros:Yes. Unfortunately I was told they will be unable to rent me this vehicle because of my age.Cons:Notify me that my age would not allow me to rent the carReviewed Apr 29 2019
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2.0
Pros:I didn’t pick up vehicleCons:They think a Jeep is a large SUV. Rented elsewhere.Reviewed Mar 30 2019
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2.0
Cons:They charged me more money than the quote I got on kayakReviewed Sep 6 2018
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7.2
PickupCons:When we arrived the agent told us he did not have the full size car that we ordered and tried to give us an "upgrade" to a SUV. I told him I was not interested in a SUV at which point he said that was all he had. I got quite upset and demanded to speak to a supervisor at which point he made a telephone call and all of a sudden a full size car was available. I am sure there were full size cars available at the time I checked in and I am also sure they had an abundance of SUV's that they were trying to rent out to people who would take them. Not a good "customer relation"Reviewed Aug 27 2018
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5.2
Charged more than told by KayakCons:According to my Kayak booking, I would have to pay 206.81 CAD at the airport, but they charged me 271.63 CAD. The Kayak price was including charges and fees, so absolutely unclear where the difference comes from...Reviewed Aug 8 2018
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4.0
Cons:Agents were rude, unhelpful and lacked proper knowledge of the paperwork. I would think twice about using Hurtz again. They did appear to just be ripoff artist. Very poor operation.Reviewed Jul 24 2018
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7.6
Hidden fees!Pros:Car was fineCons:When I went to pick up the car I had rented for a month I was shocked and angered to discover they were charging me another $400!!!! When I questioned it the Hertz guy just smugly told me I should have read the small print about taxes and fees not being included in the price I paid. What a scamReviewed Jul 18 2018
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10.0
Great staffPros:I explained that we had a lot of luggage and needed the whole back seat for relatives. I was given a vehicle with an, especially large trunk. The staff was friendly and made helpful suggestions. In future, we will be rent again from your firm.Cons:Nothing.Reviewed Jul 6 2018
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6.8
Wait time was unacceptablePros:The car was clean and drop off was easyCons:When we arrived at the location, there was fee of 40$ for being underage which should have been mentioned before hand. They made us wait 2 hours for the car saying that they were cleaning. And they told us we can take a SUV for 75$ more as if they were going to pay for it -.- it was very inconvenient pick up experienceReviewed Jun 25 2018
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