Book Hertz car rentals in Montreal

Cons: They didn't have a car for us when we got there and we had to wait over 30 mins for a car which we did not appreciate.

Cons: No explaining about thea Money we habe to give

Cons: The woman who rented this car to me gave me no details whatsoever. I clearly marked I would be returning at 7pm on a Sunday and when I got there the location was closed. I had not been notified that it would be closed or how to return the car when I picked it up, I had only been told I could pay when I got back with my debit card but they would put my credit card on file. Upon calling hertz Canada, I was told my only options were to drop off at a location two hours out of my way or keep the car with me for the night and pay extra fees for keeping it. I live downtown and don't even have parking. I finally got the lady on the phone to tell me I could do a late dropoff. I asked the lady to put a note on my file as I wanted to pay debit and had been told that upon return of my car I could pay debit despite my credit card being on file, but she said it was impossible to make a note as that was not her department and customer service and billing were both closed on sundays. Finally, I did the late return after half an hour of trying to figure this out. I then woke up at 6:30am, having had only four hours of sleep, to call the location when they opened. The man on the phone put my contract aside and said he would wait for me to come in so I could pay debit. I went to the location to pay today and a girl at the desk helped me. She informed me that hertz does not accept debit payments (i had been told otherwise twice now), and that I got over charged when I rented the car. Luckily this girl helped me but it is rediculous that I would go through this and spend so much of my time dealing with this. This company needs to train their employees on knowing their store hours, instructing customers on late returns, handling calls when customer service is closed, and what payment methods they accept. This was outrageous for the amount I paid.

Cons: For my departure my car was 40min late past my booking time. For my return the parking was full when I brought it back so I wasn't sure where to leave the car. And I was confused by the message in the key drop box since I did not know in advance I had to write the millage and hour of return, I did not carry a pen with me so I couldnt write it down. Employees at Hertz should explain more carefully what should be done when the car is returned. I only used less than half the tank so I wished I wouldn't have prepaid the gas.