Guest Reviews
Overall Rating
7.4
Good
Based on 3,840 reviews
Cleanliness
5.5
Comfort
6.8
Pickup/Dropoff
5.5
Value for money
5.5
Hertz car rental prices in O'Fallon
| Economy | $20/day | |
| Compact | $21/day | |
| Intermediate | $22/day | |
| Full-size | $34/day | |
| SUV | $28/day | |
| Minivan | $41/day | |
| Luxury | $75/day | |
| Van | $71/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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4.4
Not reafy
Pros: Comfortable.
Cons: No washer fluid. I drove 40 miles to pickup the van n it wasn't there. I had to drive back home bccthey didn't know when it would be there n drive all the way back 3 hours later. Not cool the day before a trip when I had things to do.
review from
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8.0
Pros: Vehicle got good gas mileage and was comfortable.
Cons: Whatever Hertz uses to "clean" (wipe down surfaces inside the vehicle) the vehicles stinks! To me, it smells like what schools use to spray on an area after a student vomits. (former teacher) The person who did the walk around asked, "What? You don't like that?" I aired out the car in our garage for 24 hours before I could get in and drive it with windows shut.
review from
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6.4
Not cleaned well; left out an important fact.
Pros: I rented a Nissan Versa and overall, it handled well. It had enough power for Colorado passes, but just barely. Roomy enough for two suitcases two backpacks and assorted camping gear.
Cons: Ten miles down the road the seal on the windshield began to flap in the wind; I repaired it myself. Also, the inside of the front windshield appeared to be wiped down with a soapy cloth and left to dry. I was told I could add an extra driver later in the trip, which I did, but wasn't told that doing so incurred an extra $13.50 per day fee. By that time I was nearly 400 miles into the trip (the fee was reduced with the use of my AAA card), but it was something that should have been mentioned during the initial pickup.
review from
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2.8
Do not use! use Enterprise if going to st Louis
Pros: Nothing
Cons: They did not offer pick up or drop off at the airport. The car was dirty windows were not clean. Dropped off car they had no assigned spots for Hertz cars in parking lot, and no other spots either. The car windows were filthy inside car was not cleaned prior to our pick up. The car drove poorly needed wheel alignment.
review from
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8.0
Pros: Convenient location ease of pickup and drop off.
Cons: Parking was limited when dropping off vehicle.
review from
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3.2
Cons: Car ran okay but was not very clean - also had tape adhesive on the outside of it - doors and trunk appeared to have been taped shut previously. Also felt the rental cost was rather high for an economy car. Not sure where the feature originated, but not having the ability to open the car doors after a trip without manually unlocking was a bit weird. I also don't remember the last time I had a car without a key fob and had to manually unlock doors with a key from the outside. Wait time to pick the car up was 35-40 minutes and wait time to return the car was 15-20 minutes, this is poor customer service.
review from
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8.0
Hertz location incorrect on GPS
Pros: People working at Hertz were very nice, honest and helpful.
Cons: Car had not been cleaned. O'fallon Illinois actual location was 10 minutes away from where GPS driving directions for this address. Parking lot had no room for car delivery or for parking the car when i delivered it monday at 4-4:15pm. Despite this, employees were kind and helpful, and delivered me and others to and from nearby belleville airport with a smile.
review from
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2.0
Pros: Female rep tried to help the situation
Cons: We were not informed what procedure to take at airport since car was off site.Car was dirty and tires poor. It smelled like smoke. Not informed they were closed on Sunday when ordering on line and we had to take a cab at $35. additional dollars to get to the airport. The male rep was rude and uncaring
review from
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4.4
I expected more from Hertz
Cons: When I rent a car I expect it to be clean and full of gas. This was neither. The car had not been washed. It still had the white road salt/chemicals on it. There were stains in the back seat. The attendant said the car had 3/4 tank of gas in it. It actually was just a bit less. For a number one rental car company I expected a lot more. Very disappointed.
review from
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4.8
Cons: Failed to communicate the Allianz insurance to Hertz Also, pickup would have had three hour wait
review from
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8.0
Pros: Vehicle got good gas mileage and was comfortable.
Cons: Whatever Hertz uses to "clean" (wipe down surfaces inside the vehicle) the vehicles stinks! To me, it smells like what schools use to spray on an area after a student vomits. (former teacher) The person who did the walk around asked, "What? You don't like that?" I aired out the car in our garage for 24 hours before I could get in and drive it with windows shut.
review from
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8.0
Pros: Convenient location ease of pickup and drop off.
Cons: Parking was limited when dropping off vehicle.
review from
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8.0
Hertz location incorrect on GPS
Pros: People working at Hertz were very nice, honest and helpful.
Cons: Car had not been cleaned. O'fallon Illinois actual location was 10 minutes away from where GPS driving directions for this address. Parking lot had no room for car delivery or for parking the car when i delivered it monday at 4-4:15pm. Despite this, employees were kind and helpful, and delivered me and others to and from nearby belleville airport with a smile.
review from
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4.4
Not reafy
Pros: Comfortable.
Cons: No washer fluid. I drove 40 miles to pickup the van n it wasn't there. I had to drive back home bccthey didn't know when it would be there n drive all the way back 3 hours later. Not cool the day before a trip when I had things to do.
review from
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6.4
Not cleaned well; left out an important fact.
Pros: I rented a Nissan Versa and overall, it handled well. It had enough power for Colorado passes, but just barely. Roomy enough for two suitcases two backpacks and assorted camping gear.
Cons: Ten miles down the road the seal on the windshield began to flap in the wind; I repaired it myself. Also, the inside of the front windshield appeared to be wiped down with a soapy cloth and left to dry. I was told I could add an extra driver later in the trip, which I did, but wasn't told that doing so incurred an extra $13.50 per day fee. By that time I was nearly 400 miles into the trip (the fee was reduced with the use of my AAA card), but it was something that should have been mentioned during the initial pickup.
review from
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2.8
Do not use! use Enterprise if going to st Louis
Pros: Nothing
Cons: They did not offer pick up or drop off at the airport. The car was dirty windows were not clean. Dropped off car they had no assigned spots for Hertz cars in parking lot, and no other spots either. The car windows were filthy inside car was not cleaned prior to our pick up. The car drove poorly needed wheel alignment.
review from
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3.2
Cons: Car ran okay but was not very clean - also had tape adhesive on the outside of it - doors and trunk appeared to have been taped shut previously. Also felt the rental cost was rather high for an economy car. Not sure where the feature originated, but not having the ability to open the car doors after a trip without manually unlocking was a bit weird. I also don't remember the last time I had a car without a key fob and had to manually unlock doors with a key from the outside. Wait time to pick the car up was 35-40 minutes and wait time to return the car was 15-20 minutes, this is poor customer service.
review from
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2.0
Pros: Female rep tried to help the situation
Cons: We were not informed what procedure to take at airport since car was off site.Car was dirty and tires poor. It smelled like smoke. Not informed they were closed on Sunday when ordering on line and we had to take a cab at $35. additional dollars to get to the airport. The male rep was rude and uncaring
review from
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4.4
I expected more from Hertz
Cons: When I rent a car I expect it to be clean and full of gas. This was neither. The car had not been washed. It still had the white road salt/chemicals on it. There were stains in the back seat. The attendant said the car had 3/4 tank of gas in it. It actually was just a bit less. For a number one rental car company I expected a lot more. Very disappointed.
review from
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4.8
Cons: Failed to communicate the Allianz insurance to Hertz Also, pickup would have had three hour wait
review from
Other suppliers in O'Fallon scored
Where can I find Hertz car rentals in O'Fallon?
1939 W.u.s Hwy 50, Hertz car rentals
Address
1939 W.u.s Hwy 50Phone
+1 618 622 0816Top Tips For Renting a Car from Hertz in O'Fallon
- 25% of our users found rental cars from Hertz in O'Fallon for $21 or less
- Book your rental car from O'Fallon in Hertz at least 1 day before your trip in order to get a below-average price
- Intermediate rental cars from Hertz in O'Fallon are around 61% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in O'Fallon
How much does it cost to rent a car from Hertz in O'Fallon?
On average a rental car from Hertz in O'Fallon costs $26 per day.
What is the most popular rental car from Hertz in O'Fallon?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in O'Fallon.
How many car rental locations does Hertz have in O'Fallon?
Hertz has 1 rental location in O'Fallon. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Belleville Airport (BLV)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from Belleville Airport (BLV)?
No (According to our data)
