Cons: When I rent a car I expect it to be clean and full of gas. This was neither. The car had not been washed. It still had the white road salt/chemicals on it. There were stains in the back seat.
The attendant said the car had 3/4 tank of gas in it. It actually was just a bit less.
For a number one rental car company I expected a lot more. Very disappointed.
May 15 2017
Pros: Female rep tried to help the situation
Cons: We were not informed what procedure to take at airport since car was off site.Car was dirty and tires poor. It smelled like smoke. Not informed they were closed on Sunday when ordering on line and we had to take a cab at $35. additional dollars to get to the airport. The male rep was rude and uncaring
Jun 13 2017
Hertz location incorrect on GPS
Pros: People working at Hertz were very nice, honest and helpful.
Cons: Car had not been cleaned.
O'fallon Illinois actual location was 10 minutes away from where GPS driving directions for this address. Parking lot had no room for car delivery or for parking the car when i delivered it monday at 4-4:15pm.
Despite this, employees were kind and helpful, and delivered me and others to and from nearby belleville airport with a smile.