Reviews for Enterprise in Rochester
- All reviews 100%
Jun 7 2017
Overall a good experience
Pros: The representative was friendly, prompt, and accommodating.
May 13 2017
Pros: good experience
Cons: excellent customer service
Jan 4 2017
Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
Dec 16 2016
Paid too much for the rental
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.