6.0
Cons:We tried to get the van a day earlier... we started that task 4 days before our original pick up date...what a nightmare. So much so that we will never use Hertz again. Unbelievable that no one could get their business together to be able to figure out how we could rent the vehicle a day earlier.Reviewed Jul 29 2019
review from![kayak]()
9.2
Pros:Great staff, good value, so easy to get in and out fast.Cons:People were obviously vaping in the car. Didn’t do a great job at getting smell out. For a car with only 8,000 miles it smelled.Reviewed Jul 17 2019
review from![kayak]()
8.0
Pros:EverythingReviewed May 2 2019
review from![kayak]()
10.0
Pros:Pick Up Staff was helpful and friendly. Pick up and Drop off EasyCons:Being an elderly person, I wish there was a brief review of car options. I had to go on you tube to figure out how to open trunk and 3rd car door.Reviewed Mar 27 2019
review from![kayak]()
8.4
Pros:The car was clean, no smells. It served me well.Cons:The parking lot where the cars are parked was disappointing, but this was a small airport.Reviewed Oct 9 2018
review from![kayak]()
2.0
Steer Clear!Cons:Extremely disappointed as our agreement and payment was to/with Kayak NOT CarRentals.com. When we showed to pick up the rental, we turned away because of not having enough available credit on our major credit card. We were stuck with the $216 fee and NO car!!! At this point we're prepared to spread the word about Kayak car rentals....STAY AWAY and buyer beware. Please, we need our refund!Reviewed Oct 8 2018
review from![kayak]()
2.0
Hertz was the only rental place not openCons:Landed in South Bend in the middle of the day on the weekend. Hertz was the only car rental place that was not open -- even though I had a reservation fornthat time. Ended up going to Enterprise and got much better treatment. Will be using them from now on.Reviewed Aug 2 2018
review from![kayak]()
10.0
Free upgradePros:I was given a free upgrade from a Nissan to an Impala!Reviewed Jul 2 2018
review from![kayak]()
10.0
Pros:Color make and modelReviewed Dec 12 2017
review from![kayak]()
2.0
poor infoCons:I payed for the reservation on line with a debit card, but Hertz required a credit card at the time of pick up so I was not able to use the reservation.Reviewed Nov 28 2017
review from![kayak]()
8.0
Cons:Didn't like they didn't inspect the car with you. The paper showed there were no marks on the car but I took pictures before driving of so many scratches and also a scratch in the windshield. I was told I wouldn't be charged for it but still odd they wouldn't have that marked.Reviewed Sep 19 2017
review from![kayak]()
8.0
Pros:Ease of rental return.Cons:Waiting in line @ check-in counter.Reviewed Jul 31 2017
review from![kayak]()