4.0
The car was dirty. The chips on the windshield were not documented properly. Had to call later to document the rock chips with Hertz since their renting agent didn't document it on the photos he took. The car was not really SUV. It was a crossover. As well, the windows were not tinted at all. So the vehicle's windows were not easy on the eyes. Additionally, the inside of the vehicle was entirely exposed to the outside, so we could leave our belongings and suitcases in the vehicle unattended!Reviewed Aug 11 2026
review from![kayak]()
2.0
Upon arrival, we were told the car class we reserved was not available. The only way we could rent a car was to pay MORE money for an upgrade. The Hertz clerk could not have been more dismissive, uncaring or unhelpful to the situation. We were left needing to find an alternative solution, and ended up spending 90 minutes on the phone with Hertz to get the situation sorted. Terrible experience.Reviewed Aug 11 2026
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10.0
Met my needs perfectly.Reviewed Aug 10 2026
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6.0
3 hours wait for car to come inReviewed Aug 10 2026
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2.0
No car available.Reviewed Aug 10 2026
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2.0
Overcharged from rate booked on kayak at return of vehicleReviewed Aug 9 2026
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4.0
I returned my car and afterwards received an incident report via email showing bumper and license plate damage. The damage was so slight I didn’t notice it. Luckily I always take a video of rental cars before I drive off the lot. In the video it proves the damage was already present on the car upon pickup. It’s been a week and they haven’t responded. My husband and I rent cars about 6-7 times a year and usually we have no problems. This is the last time I rent from hertz.Reviewed Aug 9 2026
review from![kayak]()
2.0
I showed up at the airport on Saturday and the staff went home. The hours at Provo are really bad. I had to go to the next door budget car company to rent a car. I specifically asked for a 7 seater car. We had 7 people and no car. Thank goodness budget was able to accommodate us. My experience with budget rent a car is awesome. Their hours are excellent and they have staff there consistently. Would not recommend hertz rent a car in Provo. They might not be there when you arrive.Reviewed Aug 9 2026
review from![kayak]()
2.0
We received the confirmation of the car reservation so we went to Hertz to pick up the car. However, when we arrived at Hertz there was no agent physically present at the desk but there was a phone number to call the agent. When we got a hold of them, we were told that there were no cars available.Reviewed Aug 8 2026
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2.0
Reserved car but turned away stating despite reservation, car not availableReviewed Aug 8 2026
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2.0
I went to pick up my car and they told me they didn’t have any one way vehicles. She called another location and they said they had one. She suggested I call them and reserve it. I called and was on hold for 45 plus minutes. While waiting on the phone we started looking on line and found something on Enterprise site. We called and did confirm it was available and reserved it. Once we got to Enterprise they were courteous, prompt and we on our way in 10 minutes.Reviewed Aug 7 2026
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10.0
Eric the local manager, and Caitlynn the representative were both accommodating, professional and kind. My situation was a bit of an emergency and I was given excellent customer service.Reviewed Aug 7 2026
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