Pros:Manager was friendly.
Cons:On Thursday when we checked out the car, they told us at the desk to make sure the man at the gate inspected our vehicle to note any prior damage. We had noted for ourselves that there was damage on the driver's side door. The man at the gate marked this, took a look around the vehicle, and signed off our paper. Two days later we return, and the lady checking us in noticed a ding on the bumper that was obviously part of the same prior damage, but because the guy at the gate did not see it (it was waaaaaaay down low, in very dim evening light), she was saying it must be our fault and we would have to pay for it. We were livid that we were never told that marking the sheet was our responsibility (in fact we were told that this was the job of the guy at the gate), and also that anyone would be expected to see this prior damage, on the underside of the bumper, in the dim light. She told us, and I quote, "It's common sense when renting a car that all prior damage you didn't see before leaving the lot would now be your responsibility. Only an idiot would listen to the person at the front desk and have the person at the gate do a final check, instead of themselves." Yes, she called us, the customers, idiots to our face!! We asked for the manager because this woman was now insulting us directly, and that is not okay. The manager calmly explained that we did need to fill out the incident form, but that it was NOT an admission of guilt, and that he would personally check prior records to find if the previous renters were charged for the damage, so that we would not get charged. He was very friendly and reasonable, unlike the lady employee. We filled out the form and went on our way. We still don't know if we will be charged for the prior damage to the vehicle, because it is possible the inspectors missed this tiny ding on the underside of the bumper. Common sense would tell you that it's part of the same prior damage found (and documented) on the driver's side door, but it seems that Hertz just wants to charge as many people as possible for the same incident, so they can make more money. My advice to anyone using Big Island Hertz is to only do business with them during the daytime, as their lot is VERY dim at night and impossible to adequately document damage in this lighting, and then take video documentation of the state of the vehicle prior to leaving the lot, as extra documentation of all prior damage.