Reviews for Hertz in Kailua Kona
- All reviews 100%
Based on 36 reviews
Feb 26 2017
Pros: We were given a upgrade the woman who helped a pick up was great! The woman at drop off fantastic! She helped us as we were in a rush to make our flight. The shuttle drivers so helpfiul! Mahalo nui, everyone was fabulous.
Feb 22 2017
Cons: The Nissan Sentra Hertz assigned to me had 43k miles on it, and its age showed. It was definitely tired and a little beaten up. There was sand on the ledge in front of the back window.
Feb 22 2017
Cons: I know why they call it Hurts after I saw the bill
Feb 19 2017
Cons: They gave away our reservation. No car for 10 day trip...cool.
Feb 13 2017
Wonder customer service
Pros: The staff member we worked with was great. Got our vehicle very quickly and provided an upgrade as well.
Feb 11 2017
Cons: Location of pick up was different than originally specified. My mistake for not noticing in confirmation. But cost us dearly. Our $195 deal became a $400 rip off.
Feb 10 2017
Pick up and drop off was 15 miles and $80 taxi awa
Pros: The vehicle worked OK including the brakes.
Cons: Very inconvenient that it was not disclosed when I booked the car that it was not at Hertz near the airport but rather a $40 taxi ride (each way) at a Marriott Hotel. Furthermore, it was not disclosed that tax was not included and I had to pay $68 extra. Also, the type of vehicle I requested was substituted with an SUV that I did not need.
Feb 8 2017
Pros: not much
Cons: the car was significantly damaged, the agent told me that any damage to the car would be my responsibility, even though I had my own insurance and my credit card covering the car. He also said I was responsible for any lost usage of the car from damage to the car, there was aa push to purchase the company insurance which was very expensive. I felt pressured and uncomfortable doing business with Hertz
Feb 3 2017
We didn't get what we asked for
Pros: The Hertz employees were very nice although not very helpful.
Cons: I requested a Corolla but got a Nissan Armada which used huge amounts of gas and was very difficult to park. Also, I was charged extra for a second driver. I requested to pick up the car in Kona, which I thought was the airport. Actually, the pick up location was a hotel, 7 miles south which closed at 5PM. I had no way to get there and if I did, they would have been closed anyway. The Hertz staff suggested I call a cab. When returning the car, we would have had to pay $75 extra to drop it off at the airport. I feel the staff should have tried to help with a solution to my problem instead of going after my wallet.
Feb 1 2017
Cons: Turned out my car was NOT at the airport and that the off site location had closed before I landed. I had given the site my arrival time but they let me make the reservation. Hertz would offer no assistance. Was forced to cancel reservation and rent the only available car at another vendor for a fortune.
Jan 27 2017
Pros: The staff were friendly and pleasant.
Cons: We were disappointed to not to get the type of car we reserved. We were upgraded to an SUV which was bigger than we wanted. We asked to be advised when a smaller car became available. This never happened.
Jan 23 2017
Billing code challenge
Pros: Car was fine; people were friendly.
Cons: The clerk that checked me in could not find the billing code; said that my car was ineligible for it. I needed the car so I rented anyway. It delayed my pickup by 15-20 minutes. Now I need to check all the receipts and old credit card bills to make sure I was not overcharged.
Jan 19 2017
Cons: Wait time to pick up the car. Only one agent and she was very busy so this was not her fault. She was very friendly and gave everyone great service.
Jan 18 2017
Red Camarro to pick up men ;-)
Pros: Had a blast with my sister and friends cruzing in the convertible Camarro and slowly rolling through the ocean strip in Kona; it was like being in High School all over again!
Cons: I felt a little bad for my sister and her fiancé in the back seat as there isn't much room in those things, but that is the price you pay for being the baby of the family.
Jan 13 2017
Cons: 90 minutes(1+30) wait for car at pickup. Totally unacceptable!!!! We will not rent from Hertz again.
Jan 6 2017
Pros: clean nice size well-maintained
Jan 4 2017
Customer service was great at the location we pick
Pros: Customer service was great at the location we picked it up.
Cons: Definitely need a new windshield wiper's and a clean interior window
Nov 7 2016
Cons: We were given a car that had obviously just been in an accident. Had to stop at pickup and point out all of the dents. Should have taken car back at that time. Immediately into out vacation low tire light came on. Then had an almost flat tire that your roadside assistance was going to be kind enough to charge us to fix. Fortunately some nice men filled tire with air from their truck. No thanks to Hertz.
Oct 24 2016
Hertz Rental from KAYAK
Pros: My experience with Kayak with a Hertz auto rental in Kailua-Kona was awesome. Reasonably priced and good inventory even with the Ironman taking place on the island. I will definitely keep Kayak at the top of my list when booking in the future.
Cons: I liked the intermediate sized auto that I reserved. And, Hertz's service was exceptional.
Oct 22 2016
Pros: the staff was very helpful.
Cons: The car wasn't at the pick up place. I had to travel to the airport to get it. the phone person I called had the wrong information about pick up and drop off locations. difficult to understand her voice.
Oct 15 2016
Pros: pick up and drop off went off without a hitch, even though they were in different locations.
Oct 8 2016
Pros: Cheaper than other rental companies in Kona
Cons: Chevy Spark was a horrible car and dented around. Car remote was not working.
Oct 3 2016
Worst car rental experience
Cons: My flight arrived early and I slowly made it to Hertz. When I got to the counter I was asked to pay a higher rate than my reservation stated. When I questioned the agent about the price I was told that the original time was noon and since it was 1030 I would need to pay for an additional day. I said I would wait until noon then. The agent said no we don't want you to wait its onlt about sn hour enjoy the island. Off ai went and when I returned the car I was charged for an extra day because it was returned at my reservation time of noon and I got the car at 1030. I was never told to return it earlier than my reservation ststed or I would incur additional charges, and a whole other day is ridiculous. I will not use hertz again.
Sep 28 2016
Not As Expected
Pros: Model was compact but plenty of leg room in front and back seats versus Chevy Sonic which was other choice.
Cons: I thought I was picking it up at airport but apparently not. Had to pay extra to pick up at airport. Didn't turn out to be much of a deal afterall. Linda
Sep 24 2016
Cons: The first car has cockroaches but they changed it.