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I was skeptical but it was clean and did the trick for a night passing through. Staff was friendly. Sheets and pillow cases smelled fresh. I work in hotels so I'm picky and know what do look for. But the room I stayed in was clean. Can't speak for the rest. The bed was firm but some people like it. The walls are thin. I could hear others accessing their room and it almost sounded like they were coming in my room. But none of this is the hotels fault. They are doing a good job with what they have.
The hotel was a good value. The rooms were comfortable, the staff was friendly, and the property was clean. Additionally, the hotel was only a short drive from the CIA. The property has seen better days. The bathroom door in our room didn't latch. The exterior security door near our room opened without scanning a room key. While the hotel is a smoke-free facility, smoke was always present in stairways and hallways. Additionally, the property does not have an elevator. Travelers should request a room on the first floor, otherwise you'll be carrying your luggage up and down stairs.
Location to downtown and through way Pool/rec area not usable because of remodeling. The fumes from the remodel were choking and not ventilated at all. When we informed the manager of this, she was ambivalent about the issue.
The staff at the front desk was exceptionally rude when we checked in. The rooms are dated and unclean - our shower had black mold on the ceiling. While the campiness of the "holidome" (an inside pool and arcade located in the middle of the hotel that looks like it dates back to the fifties) was amusing, it did not make for the best view outside of our hotel window. Many of the rooms, like ours, had a view of the inside "dome"/courtyard and absolutely no natural light. The hotel was under renovation, which meant much of it was unusable and the parking lot had a pile of old toilets and dressers (like the furnishings still in our room) in the corner. Absolutely ridiculous that this place is $200/night - we would have been better off staying at the SuperLodge down the street. Then at least we'd only be paying $70/night for what I can assume is the same quality of stay.
Nice and quiet. Bed was comfortable great to come back and relax after a long day at the horseshow
renovations were very nice and the hotel was so quiet
Heating system out dated I couldn't. Get a double bed room
We stayed here a few years ago, and they've definitely been upgrading. The rooms and the hotel are much nicer than I remember. The front desk staff was really welcoming and helpful. The rooms themselves were clean and comfortable. The location is really convenient. The complimentary breakfast is really bad. Wedged in a back ballroom, everything was cold and half-hearted. It took forever to have basics like cream and water pitchers refilled. There are tons of great diners in the area. It's definitely worth venturing out and paying elsewhere.
The bar was great... Front desk, great...rooms, nice...overall, nice... Could be better The attention to detail seemed lost... Dings, dents, bad painting..... Basic hotel upkeep seemed lacking...
Contemporary and well decorated. Manicured grounds. Rooms very comfortable with modern conveniences. Bistro in the lobby had skeleton staff on a Saturday night. Must order food at the bar. Food is essentially snacks or heated sandwiches. The breakfast hours ended at 10 a.m. Sunday which was not made clear to me when checking in.
The staff member working in the morning was great. She was personable, helpful, checked on specifics of our stay, and apologized for the mistakes that were made. Also, the breakfast was great-lots of choices. The person on staff when we checked in was NOT very friendly, and did not offer information. I had to ask about the evening reception, which I found out about when my confirmation email was sent to me. I had requested extra towels, which we did not receive. Also, my bill did not reflect my kayak rate. I was charged the regular Best Western rate. When I pointed it out, the morning staff person did get it corrected.
Reception was very friendly, gave us a credit, and did pretend to try to move us. Didn't hold reservation and gave us downgraded room. TV reception terrible "because of the rain". TV remote did not work. AC barely worked. Tub drain broken. Breakfast was minimal and low quality. Shabby, old interiors.
Wonderful; staff, clean room
we stayed at the best western for vassar college parent's weekend. it was the perfect location to go back and forth to campus. the room was big and comfortable and staff incredibly friendly and helpful. i would stay there again!
The hotel is old, smells bad and the bed was terribly uncomfortable. The manager called me at 5am to tell me I left my license at the desk. Then instead of just sliding it under the door he knocked a few minutes later and woke me up again.
The reservation process. The lobby looks nice at first. The front desk attendant was missing for fifteen minutes when I wanted to check in at 8pm. When we entered our room it smelled musty. Further, the room was very outdated and unclean. There were stains everywhere and something growing/leaking? from the ceiling tile. The bathroom did not look sanitary. It was a very uncomfortable stay--- aware that they are renovating, there is no excuse to the disgusting conditions we paid to stay in.
Only bad things were we didn't get the room we booked online at first but after saying something they changed our no problem and their restaurant/bar wasn't open even though they had a sign out front but there is a place right across the street
Price for the area, proximity to where I needed to be, free breakfast, free wifi. Breakfast wasn't very good, thin walls, poor light quality, poor shower quality, no conditioner, no material about the hotel or the surrounding area, toilet didn't flush well.
Absolutely nothing. It smelled bad, our room wasn't clean, the wall paper was peeling, the bathroom wasn't cleaned, there were holes in the carpet. It was disgusting. We found another hotel and walked out of this one. It was so gross we didn't want to put our stuff down anywhere.
The hotel did the trick for what we were looking for in a last minute booking on a holiday weekend. The bed was large and fairly comfortable. The hotel is very old and could use an update. Our first room the toilet didnt flush and 2 of the lights didn't work, and the hairdryer cord was so incredibly old it was literally black....and supposed to be beige. Grimy. The next room was okay. Toilet was slow, but eventually flushed, lights worked mostly. By the second day the bathroom florescent burnt out.
Young lady at the desk was pleasant and did what she could to help. Pulled up to the hotel, saw windows open with fans in them. First room we got, A/C didn't work, lights burned out, trash in the bathroom. Moved us to another room. Trash on the floor. Breakfast was bagels and cereal.
We didn't stay at the hotel, we drove in, and it was like an hotel from HELL. It was very scary, sketchy, and disgusting. It has "construction permit in the windows, the pool was closed, and it looked like a hooker spot. We turned around and left. I lost my money!
the cost was $83 and it was close. Unfortunately I booked through Kayak so I had to pay $110. I will use Hotel Mercury again but I will book through them and save the $27 extra that Kayak charged as their fee.
Nothing Signs of water leakage on the ceiling in the bedroom and the bathroom. Rust stains in the tub. Poor attitude from staff.
The room was neat and clean Even my husband commented on the cleanliness of the bathroom!
I enjoy my stay but it was only one little thing The only thing I did not like of my staying in the hotel was that I needed to change my room because showerhead was broke and the maintenance was not there to fix it.. they only come once at day in the morining.. ..
Very family friendly. Great location for the graduation of our CIA student. Beds very comfortable, room more than adequate for a group of 5 people. Very clean, friendly service, especially from the night staff lady, Melvena, she is an absolute professional, and very welcoming to strangers from the midwest.She made us feel right at home. She took pride in her job, and we thanked her for it by informing her boss of the excellent care we received from her.
We loved the quaintness and the variety of things to do on the property.
Location, Staff The room had a slight musty smell from old area rugs.
Property is beautiful on Hudson River. Trails to walk. Buttermilk Falls, orchards, farming and animals yet a modern, relaxing spa with indoor pool against entire wall of windows and beautiful views. Our room exceeded expectation as did the breakfast. A few areas have been neglected--our balcony lots of chipping paint, bench by the Falls was unusable and would be nice to sit by Falls if it was repaired.
Nothing really The room is the size of a shoebox. This isn't a hotel its glorified bed and breakfast
We attended an appointment with our Autistic son's bio-medical doctor nearby so location was key. We enjoyed the pool, bistro and the fact that you have alcohol. Certain staff could be a tad bit more friendly. Alcohol prices were a bit high. Breakfast only served to 9:30am/10am weekdays/weekends.
If you're staying up by Rhinebeck, Kingston, Saugerties this is a no brainer place to stay. It's very clean, and the staff is fantastic. The pool is small, but indoors. The hotel is in a shopping area which can be really useful if your forgot a bathing suit. There's a Target and JC Penney within walking distance. The Bistro has microwaveable food and Starbucks coffee in pump carafes. The food isn't terribly good, but there are many, many other options outside the hotel. The view from your room can be less than inspiring especially if you're looking out at the dirt field waiting for construction of some kind. These are both very, very minor issues and shouldn't take away from how clean, efficient and well located this hotel is.
Hotel was clean and front desk staff were friendly. Rooms are large, comfortable and have a nice lay-out. NOISY! Freight trains passing in the night can't be helped. Emptying the trash dumpsters under our window very early in the morning should be re-scheduled. Housekeeping staff POUNDING on our door at 9:15 am when checkout time is 12 noon is unnecessary. The corresponding rude comments made by housekeeping staff are also disrepectful and unprofessional. Very disappointed.
The room was clean and staff was very pleasant. I would stay here again if I return to this area. Very difficult to find. There were no signs on the road indicating there was a Courtyard by Marriott up the hill and behind the large wall. There were signs for all of the shopping stores located up the hill, but not for the hotel. The street sign was also hidden on the opposite side of the exit ramp and right before another exit.
Filthy bath tubs and coachroaches, really!
It was cheap, the sheets seemed clean, the smell was no worse than you'd expect from a crappy motel room (like cigarettes last smoked 15 years ago and cleaning product) and the staff was helpful and friendly. The heat and air con were effective and easy to control. Shower wasn't hot enough, bed was hard and lumpy, cosmetic damage on furniture, peeling wall paper, thin walls through which neighbors could be clearly (and loudly) heard. Not all of he outlets had holes for he ground prong, so I could only just charge my laptop while using it in bed.
Great staff, very friendly, beautiful grounds, large rooms, continental breakfast included, microwave and refrigerator in room, Even though the room was large, there was only one chair to sit on.
Bed was comfortable Strong odor of cleaning chemicals in room Odor of mold in lobby Poor "free breakfast" choices. Hot was limited to make your own toast. Cold selection was a small selection of packaged muffins or a choice of two cold cereals. Towel rack in bathroom broken Exterior door had gaps between door and frame, also no safety chain sink stopper not connectd. Had to reach under sink to operate stopper TV had a limited number of selections, was older CRT tube model with somewhat small screen, Difficult to find (limited unlit signage)
Love the rooms very nice and. Comfortable Wish the breakfast was until 11 instead of 10.
The size of our room was comfortable You could hear people above you and next to you, which made it uncomfortable to enjoy our stay. Seemed outdated and staff was so so. When needing a cab, they gave me the number instead of calling one for me as their guest. Shuttle service was misleading on website. Not available for needed hours. One of the reasons I went for this hotel was because of the shuttle. It was a waste. Will look elsewhere next time heading up to the Culinary Institute of America.
The beds were comfortable and the rooms were clean. The counter tops in the bathroom had been improved The first night a band was next door so we didn't get a lot of sleep. The helpful guy at the counter said our room number out loud and seemed surprised when I suggested that that isn't safe.
Poughkeepsie isn't to blame for this ramshackle of a hotel. The en masse loiterers, smoking rooms, damaged furniture and flailing plumbing. People don't take pride in their property. Horrible.
I had a very bad stay at the hotel, this hotel with bad hygienic conditions because it has bad bugs. I'm with scars on my body, I complained to the hotel but they do not care. I would not recommend the Days Inn poughkeepisie the nobody.
Visited nearby historic sites (FDR home and library/museum; Vanderbilt mansion), tried different restaurants and generally relaxed
No one bothered us Cigarette burn on the blankets. Cost more than what kayak.com told me. Even though I ordered one king bed they told me that's what happens when you order online and stuck me with 2 queen beds. Basically it cost more than what it was supposed to and I didn't even get what I ordered.
Quick check in and responsive staff. The bathtub closure did not work - we called the desk, who tried to find another but could not. When we checked out, told the girl at the desk again - she did not appear to be aware of the problem.
I found that hotel to be clean with a friendly staff. There are so many things to do and see in the area that we did not have time for the pool and exercise room. I would recommend this hotel to others and use it again if I return for a second visit.
Very clean for being such an old hotel. The staff was friendly and accommodating. The beds are very small and not very comfortable. No breakfast choices for gluten free diet.
Not much it was not what I expected.
good location for Vassar College, free breakfast, attentive staff tired old property
Super nice reception staff. The friendliest woman helped warm my Ramen noodle soup bowl in the office microwave at 2am and then escorted me to my room. Complimentary breakfast. TV didn't work, hairdryer didn't work, no conditioner, no complementary water, no elevator to second floor, no microwave, no refrigerator, no carpeting hence super slippery floors and dusty room. Management refused to comp or discount my incredibly brief stay of just 8 hours.
Fire alarm went off and was told it was common for that to happen daily.
I wasn't expecting anything fancy for the price, but whichever reviewer posted on google that it was like paying to stay in a homeless shelter was right on the money. It was nasty, sketchy. The only bonus is they allow dogs but I spent the whole time scared of what my dogs might find in that junk heap.
Centrally located where we want to ski in Belleayre and Windham plus proximity to restaurants
Our heater in the room was broken, but the guy at the front desk was super helpful and changed our room! Great price and place was clean! We also had free breakfast which was a plus! I would recommend this place. Also lots of shopping stores nearby. =)
If you are looking for an affordable place to stay with basic needs met then this is for you. Location area great as a lot of things I needed are in walking distance and staff always try help u as best they can.
I liked the Location , close to everything.. I liked that it was quiet and I could rest when I needed too.. I didn't like the price and the fact that for that inflated price , there was no pool or room service , no cleaning or fresh linen the whole 5 days .
We needed to be in town for unfortunate reasons, but found the bereavement rates to be exactly the type of affordability we needed. (Having two dogs with us also complicated our needs.) There were variables determining how long we were going to be there. We booked for two nights and twice added on additional nights. Each time, the staff at the desk were kind and made dealing with our lodging very easy. We ended up staying for seven nights and we would certainly go back. Everything was clean. There wasn't a 40-something inch flat screen TV, but it's not that kind of place. Lot of out of town work trucks. Good sign - those guys know which hotels are a good value. Bed was too soft for my liking, but still comfortable and in good shape. Clearly has been a while since it was renovated. The recliner in our room was a bit beat up, but we weren't there to sit on a chair in our hotel room.
The staff was super nice and they comped my room. The bathroom was disgusting. There were hairs stuck to the wall in the shower that were not mine and the whole room smelled like a very strong cleaning solution. The bed was hard as a rock and the cleaning crew started banging around bright and early.
The location was absolutely brilliant for me, and it does give a homely vibe while you are in the room. I just stayed here for one night, but will defiantly come back I can hear the snoring from the next room, which was kinda funny in a way
Staff were very pleasant bed and pillows were fairly soft.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
One Of The Best In The Poughkeepsie Area, Centrally Located And Mins From Everything You May Want Or Need. The Separate Living Room/Kitchen/Dining/Office Was A Great Space. Plus The Couch Pulls Into A Bed Which Is Great! Liked Almost Everything. Only Thing I Could Even Say I Didn't Like Was Parking BUT It Was Sold Out So Can't Complain Much.
Staff Noise from other rooms
The pool lol No everything was perfect staff Were great and Hotel employee is excellent.
It was a nice resort with everything! The courtyard was picturesque. I definitely enjoyed staying in a suite, rather than a room. Everything was clean. I liked the pool and hot tub. The free breakfast was definitely to die for. Lewis Chiu Lewis Chiu
Mostly everything except the mattress on the bed. To soft. Not firm enough. Other than that very clean hotel, excellent accommodations, etc. Overall we (my husband and I ) had a very pleasant stay at the Residence Inn. Surely, we would stay at this hotel While the room was very nice, clean, with modern furniture, granite countertops, etc. the mattress on the bed was not as firm as I would have liked it to be.
Exterior and facilities were clean and well kept. The bedroom was adequate with sink, microwave and fridge. Bed was not a King however and seemed smaller than a Queen. The mattress was very uncomfortable, the worst I've slept on in what I can remember and I've stayed in about 50 different Hotels in my life.
This guest did not leave comments about this hotel.
Staff was friendly and the accommodations were great There was nothing I did not like about the hotel
There we not very many people in the hotel. Breakfast was the cheapest continental i have come across in a long time, I thought with an attached restaurant it would have been better. Also, when i checked in the first room they put me in had no hot water.
The beds were comfy, clean and appropriately provisioned. The kids loved the pool! The walls were run down with cracks/old water damage and the window was open a little and wouldn't shut all the way.
very comfortable bed and swimming pool at location door #2 was constantly left ajar by people placing rocks in the jamb to keep it from closing. it made me feel very uncomfortable. my room door had to be slammed to close, problem was reported but not addressed.
food in restaurant was OK needs renovating; rooms OK but corridors, stairwells, public areas generaly need re-decorating
a lot of facilities i asked the desk staff for an authorization about a broken suitcase which i asked them to throw (for the insurance), but they refused. I think that they were afraid to take responsibility.