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waiting staff were great its unfinished - ridiculous.
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
Conceige services were great rooms were dramatic,but a little small
beautiful, modern decor
Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
good service for Israel. Expensive for the standard. Pool small and facilities only average
The staff was very friendly. location is very good, the room was net, clean and comfortable Nothing really, maybe just a bit overpriced.
The hotel's location is excellent. The breakfast that was included in the room rate was extensive and well prepared. Service was awful. We had to ask for additional towels each day and, when they were brought, they weren't the number or ones we had asked for. Service at breakfast was abymal. We had to continually chase after the waitstaff to bring us coffee and replenish the cup throughout the meal. The room was made up very late in the day. This consisted of a "turn down" which really was not that as the bed was never made earlier. The carpet was filthy, the shower stall was never cleaned, and soap and facial tissues were offered only sparingly. The hotel definitely does not deserve its five-star rating.
Beautiful hotel, excellent service, and wonderful location. The rooms are lovely and the food was wonderful. Staff members were charming and helpful. The hotel is expensive, but this is true for the better hotels in Jerusalem.
The hotel is first class and excellent service. The location is very good and close to the Old City. The rooms have their own doorbells. It was great.
Nothing Staff attitude. Cold decore.
Pool. Breakfast. Location. Staff attitude. Room Cleaning service Facilities upkeep
Location. New building. Although they really try, the service is not what it should be.
Location was superb
I liked being in walking distance to most of the things I wanted to do. Also, being a woman alone, I felt very pampered and guest services were great. I was disappointed that the exercise facility was not open but the alternative (Maxilla) was fine.
The comfortable room and bed, and the pool and breakfast, and the view form the terrace. I think you should put pens in the rooms, and not pencils.
The rooms were beautiful and very clean. Balconies had a fantastic view. Can't beat the location if you're wanting to go to the Holy Sepulchre or anywhere in the Old City because it's right across from the New Gate. We love the Wine & Cheese restaurant on the 4th floor, have eaten there almost every time we go to Jerusalem. The staff was very nice and accommodating. I wish the rooms had been actually adjoining with a door. The balconies are easy to climb over to get through the window door so it's kind of adjoining, but if you have kids and want them to have their own room, it's not like there's a door connecting rooms next to each other. Sound echoes through the hallways and it smelled like cigarette smoke in the hallways. There are no fridges in the rooms, but the receptionist was nice enough to let me store milk for my baby in the fridge behind the desk while I was there.
The hotel was in East Jerusalem and in the muslim part of town. Only 5 minutes walk to the nearest old City gate, 10 to Damascus. If we came home later than midnight the doors would be locked but the guy who was asleep on the sofa was hillarious! He didn't speak any English but would gesture to his watch and laugh and give us hugs so had no problem with us coming home late. We also had a bird nesting on our window sil! It was not the luxury accomodation it said it was. Basic rooms, hot water and air con (just like a fan really) only put on in the mornings and evenings. Basic breakfast, nothing special. I thought it was expensive for what it was but then others felt it was cheap and you get what you pay for.
Very helpful staff Felt very basic
Very friendly staff, low price and they were actually able to cater to my unashamed cigarette habit :) They didn't have the right socket adaptor for my uk chargers, television only had three English-speaking channels (the rest were Arabic) and the bathroom water could have done with more heat.
Staff very nice, Breakfast very good, bar and recepcion new, 5 min to Damasc Gate. Room and toilet old, no Air condicioned (or crash), outsides unclean.
Very kind staff, always wishful to help. Great breakfast: tasty fresh vegetables, Chef makes excellent Hummus - I was skipping the lunch so I had more time to visit the city. (Old city is only a couple of minutes walk away.) Large, bright rooms with powerful air-conditioner, very appreciated in August. Very calm at night. (Vivid nightlife is 5min walk away.) Guarded parking is next to hotel, open from 06am to 11pm. Wireless internet sometimes slow, but they let me use their cable- connected pc when needed. Furniture rather old, but clean.
The staff is absolutely wonderful, very accomdating, helpful, and all-around hospitable. The location is great for exploring the Old City/Mount of Olives region. The downstairs restaurant serves excellent food and our balcony room was nice for a relaxing evening coffee. Overall, I really miss this place... we were made to feel like family. The carpet could be a bit cleaner, but otherwise, no complaints at all.
10 minutes /non hilly walk to Old Jerusalem. Khalil front desk was very, polite, friendly, caring, a gentelman and helpful, he explain about what to expect in Jerusalem/Israel, about the people, the environment, etc. He also assisted and allow me to use the hotel computer when I needed to cancel Hotel & Tour reservations and contact my daughter in U.S.A. when my cell phone failed on me. Hotel is okay if your on a Budget. Khalil/front desk was the only one who speaks good English, understood what your talking about. We had to wait untill he comes to work for any assitance. Airconditiong was noisy and it did not work. Balcony /glass door which we had to open to get air in without a screen/ bugs will come in. Carpet was dirty/dusty, they should tile the floors instead. They need to free up space infront of the Hotel so guest are able to unload there luggage or get out safely instead of being rushed. By a string of cars. The community area is full of rubbish on the ground/noisy/loud music/yelling etc. The hotel is located in a Plastine area which was never mention in your site.
Note that we stayed at this hotel in the muslim quarter during Ramadan, so we were one of only two groups in the otherwise empty, large hotel. That said, the staff treated us like house-guests and we even made friends through the language barrier. Very close to the city walls. The first two nights we got little sleep as a rooster would crow for hours all morning, starting at 4am. We asked to move rooms to the other side of the hotel and this made a big difference. The air conditioning was not individually controlled as the page says, but central, and was turned off (probably since the hotel was all but empty due to Ramadan), but the nights were cool enough to sleep.
Excellet setting, friendly staff, big room, no street noise, beer available Nem
Very close to Damascus gate, and the real life experience of east Jerusalem. But may be not for everyone. It was clean enough. Hospitable staff.. For the money, it was fair, however could use major updating with the a/c, the toilets, door locks. Crazy noisy, but we knew we were on a major street in east Jerusalem.
Friendliness of the staff and their knowledge of local info. The shower could have been better; it was a tricle of water, and the drains did not flow well. I experienced this in two different rooms there. TVs in the rooms would be nice as well.
Nothing, it was not a clean place every thing was dirty I did not like anithing al Hashimi Hotel, it was a bad experience at all
it is on herat of the oldu city doesnt have tv in rooms
The location of the Hashimi Hostel was excellent. Staff were very friendly and happily changed our room when we complained that the shower did not work. The rooftop lounge area was a real treat overlooking the Temple Mount. The hotel foyer and entrance is well renovated, however, the rooms need maintenance and up-dating to make it a 3 star hotel. Breakfast was very ordinary - need fresh fruit on offer.
good helpfull staff yes. no tv and very small rooms
It was located directly in the old city and was so convient to everything in old city.
breakfast bedsheets need changing
Personal service, the customer service surpassed my expectations. The state of the bathroom.
Restaurant on the roof, lobbyis very cosy i awarded hotel receptionist that i arrive lately night, but i feel, that they didn't expect me
Excellent location, only a few minutes walking to the best known sites of Jerusalem. The hotel is absolutely alcohol-free, so you can be sure that people next door will be noisy and cause you any discomfort. Though located in an excellent place (center of Jerusalem's Old City), the hotel is not easy to reach, especially with heavy luggage, since streets are overcrowded during daytime. We were irritated with old blankets and old bed linen used in the hotel.