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Everything was perfect.... The staff were amazing, and were just so helpful. The rooms were always so clean, the cocktails at The Ocean Terrace were sensational, the food was scrumptious, and that sunset, wow!! was just simply breathtaking. Getting around is quite easy if you don't have a car, providing you want to stay in the immediate area. There is a trolley which is free around the Kaanapali area and if you want to go into the local town of Lahaina you can catch a bus for $1 from Whalers Village. We loved it & will definitely go back. The only thing i didn't like was having to leave this beautiful place. The food however is a little expensive but you would expect that in any resort anyway.
The walls were a little thin. Could here our neighbors banging around.
the situation, the room was nice , clean and with a nice view The woman who seats the guests for breakfast is incredibly slow, so that one has to queue for 15 minutes to be seated,and in the restaurant, the waiters are not very nice..The woman at the activities desk looks more interested in her Iphone than in the guests wishes!!
It was an excellent place to stay. Great views particularly during the sunset. Quiet, calm, relaxing. Plenty of aquatic activities for those who enjoy them. Very close to the beach. Staff was awesome. Incredibly friendly and helpful. We thoroughly enjoyed it. I definitely recommend it. Food variety at the restaurant. It was basically fast food selection at fancy restaurant pricing. Most everything in the menu has some sort of sweet seasoning or sauce in it without the possibility of asking for the plate without it and/or lack of variety. Far from other food selection. If you are without a car you are subject to eat at the restaurant only.
Very relaxing atmosphere.
Very nice hotel with nice rooms and facilities. Good location near beach and Lahaina town, shopping etc.
YOU NEED TO HAVE MICROWAVES IN THE ROOM
very poor management
Staff was great!!! Great beaches...
Views WLAN, location -> not Hawaiji feeling
Beach was phenomonal. Restaurant food was spectacular. Beds were REALLY REALLY uncomfortable. Hot tub was across parking lot and COLD 2 of the 5 nights.
The view, the aloha, the comfort, the beach, the food. Tremendous save to a bad airbnb experience.
Hawaiian atmosphere the beds weren't that great
Staff was excellent helpful and courteous We were pretty satisfied with everything
Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels. It should be morndenized.
Location was okay. We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.
Location Micah birds Garden area Room and lanai Attentiveness by staff when we had a problem with some missing snorkel fins Staff in general were relatively friendly and accommodating other than one lady at the valet area Champagne brunch and dinner at tiki terrace food was good, but not great Missing belongings - a pair of our fins went missing while our luggage was being moved to our room Some staff at curb not very welcoming
Rooms were comfortable and included a fridge. Very convenient location ... on the beach and walking distance to Whalers Village (with an ABC Store for reasonably priced food and souvenirs.) Loved the Hawaiian music and hula every night from 6-9 (included.) Staff were so pleasant and even had a farewell ceremony with free Kekui beads. Would definitely recommend to friends and I'd go back in a heartbeat. no complaints whatsoever
We loved the whale watching opportunity the beach provided. The beach is the best! It is a protected cove that allows for easy swimming. The rooms are old, facilities are old and dated, the restaurant food was plain, the live music was fair,
A gem! The hotel was perfect for our stay. Great location to the beach, shops, restaurants, and tours. The rooms were clean and comfortable but a little outdated, however that didn't matter. We would definitely stay here again.
Hotel shows signs of age and room felt very moist and had a faint mildew smell
The friendly staff
We were very pleased with the central location, the beach, the facilities and the rates. Thank you! That the breakfast was good for only two days, no exceptions. We missed out due to jet lag and not reading through everything. We were staying another 3-days so still would have benefited from your presentation. That was very disappointing. The only other complaint is the cost of your buffet in the morning. We opted to eat elsewhere each day.
Great view of Kaanapali Beach from ocean front room. Daily breakfast buffet was very good. Nightly entertainment Hawaiian music. Only 2 elevators that are slow.
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
The flamingos and swans were absolutely beautiful. The pool was a little cold.
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
They lost our reservation! We ended booking at another hotel.
We were able to come to Maui on short notice. The westin exceeded all our expectations
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
Needs a remodel . Had a smell in the room
Staff is great. Location is fabulous. Had to change rooms. 1st room was old, musty, and in need of remodel. Most or all units are privately owned. Unless you rent directly from owner, you don't know what you will get. You could be very disappointed. Also main pool was closed and construction was happening directly in front of our unit.
Great location. The kitchen was key and the staff was friendly. Loved being able to be picked up for a ride to the beach.
We actually never stayed at the Ka'anapali Ocean Inn...when we checked in, they were over-booked so they put us up in 1st floor, oceanfront cottage room at the Royal Lahaina...it was great. Just a few steps to the beach, a few more steps to the pool and a wonderful view out the sliding glass doors. Every member of the staff, from checking in, to taking us to our room, to the breakfast buffet, to checking out...everyone was great. We live on Oahu and came over for 1 night for our son's birthday...we would stay here again. There was a damp, moldy smell, but we wrote it off as being close to the ocean and the cottages being older. However, as we were leaving, we noticed in the closet, that the wall between the shower and the closet was moldy, the carpet there was wet and the base board was starting to disintegrate.
I had a wonderful time with absolutely no complaints. Nothing.
The location was wonderful and the pools and grounds were very nice. The staff was very friendly and helpful. Our roof leaked when it rained. We had to move one of the beds over because it was dripping on the bed. The television was old and hard to figure out the stations.
It was on the ocean. Grounds were clean. The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.
It was quiet and the staff accomodated us when we asked for a different room. It is an older hotel and even though the hallways are covered, they are still accessible from the outside so anyone walking by could enter and come to your room door. The original ocean front unit was right next door to a luau and with the west exposure, the air conditioner could not keep up with the sun shining in and it got quite warm. Free internet is in the lobby only of the larger hotel several doors down but not in the room. There is a $10 self parking charge and the room has a shower only, no bathtub. There is also no elevator.