2.0
They kept the deductible for, as far as I can tell, there being some sand on the floormats and the exterior being dusty. If I had known, I could have simply shaken out the floormat. We were driving on dirt roads, not much we could do about dust. I've never had a car rental expectation that you go through a car wash and vacuum the car out. They did not give an invoice back, just some pics showing the floor mat and the dust. That was not worth the $600 they charged. I expected the $300 for the insurance.Reviewed May 29 2025
review from![kayak]()
6.0
Gave me a very uneasy feeling the way they forced the insurance on me. Also the car was in rough shape, moldy interior, far from the quality of car I usually get from Hertz. Ultimately, they didn’t end up scamming me but I felt like they were going to at multiple stages.Reviewed Mar 23 2025
review from![kayak]()
2.0
It is not at the airport in Liberia. All the rentals are a shuttle there. They say you need insurance via the country but it’s per day not total. Hidden charges that aren’t explained. The pickup person asked to see a passport and took a picture with his cellphone.Reviewed Feb 12 2025
review from![kayak]()
6.0
Customer’s must understand third party insurance to include your credit card (exception AA Centurion) are not sufficient. You will need to pay for their mandatory liability insurance coverage or accept the risk and have a $1k deposit held on your card. If you do get in an accident and cause harm you will sign you are still responsible for the funds and the $1k deposit held will be charged.Reviewed Feb 1 2025
review from![kayak]()
10.0
We had a very pleasurable experience renting from Hertz. Easy to book when we got to the airport the shuttle picked us up brought us to the rental. Got In-N-Out within 20 minutes. The car was very clean efficient on gas. I’m very happy we had rented a vehicle on our trip to have the freedom to explore Costa Rica the way we wanted to.Reviewed Jan 21 2025
review from![kayak]()
4.0
It was fine. Angry that Expedia talked me into buying supplemental insurance that’s not valid in that countryReviewed Nov 13 2024
review from![kayak]()
4.0
Hertz price does not reflect true price. Upon arrival they state Costa Rica law you must get insurance from them only. So if one pays from the site they have to pay again. Should be told before booking if that’s the law. And reflect the price correctly. False advertising and price alteration not great for consumers.Reviewed Aug 18 2024
review from![kayak]()
6.0
Everything was fine except for letting me know at the counter I had to buy liability insurance in Costa Rica that is the law. I have car insurance through my credit card but was told unless provided a letter stating it covers liability and gave them a $5,000 deposit, I had to buy their insurance. The insurance ended up costing more than the car charges. This is something that should be explained prior to making a reservation.Reviewed Aug 6 2024
review from![kayak]()
4.0
We were told that insurance would b $15-20 a day, and it ended up bein $80 / day and cost more than the rental itself. We compared the charge to the other family who joined us and rented via Hertz, and our insurance cost was 3x what they were charged. We do plan to dispute this charge with our credit card company and will be giving a negative review on google, yelp, etc.Reviewed Aug 5 2024
review from![kayak]()
6.0
Great service, but the total cost was about three times what had been quoted. This is due to fees and required insurance.Reviewed Jul 21 2024
review from![kayak]()
4.0
They charged me triple what kayak quoted me, gave me a massive song and dance about how kayak and all 3rd party places are scams and I shouldn’t use them. Gas gauge on the rig was broken to always show full, discovered the truck was down 12 liters of diesel when I picked it up. I still did the ethical thing and topped it off to fill before drop off. The big kicker!! The G-D airport shuttle guy has taken the rest of the day off and I had to pay $15 US for a taxi 1.5 miles down the road! This was at like 8:40 PM when they advertise shuttle is available until 10 pm.Reviewed Jul 5 2024
review from![kayak]()
4.0
Got a set value for the car with insurance and taxes for $100 at the airport. Got driven by the company shuttle to the pick up location. And was charged more moneyReviewed May 18 2024
review from![kayak]()
