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The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost. The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not
Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere All was really good
Very good location, very close to the medina square. Staff was excellent. the room was very small with no tv
It was within walking distance of most of Marrakech's attractions They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.
Very good ++++++++++++
Quiet, excellent staff, good attention to detail, lovely roof terraces, central location Shower too small, toilet difficult to stand up at
the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel
The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...
Excellent amenities. Very friendly and helpful staff Signage to get there not very visible
The tranquility of the hotel, swimming pool and central location The attitude of the staff and lack of organisation/speed of serving customers
Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super. The service and food at the Indian Restaurant was of poor quality.
Traditional decor but luxurious everything was wonderful
The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.
Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel. NONE
The hotel is exceptionally well located to the old city attractions and the rooms are generous in size. Service could have been better.
Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.
The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side. We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).
We could relax in a patio. The staff had hospitality.
The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.
The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable. The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.
One of the best hotels we've ever stayed in. Truly recommended.
Very luxurious decor, good service, great HD tv, good food. They were unable to change some Moroccan money for smaller denominations. They also charged the room using the current euro exchange rate despite our booking confirmation with booking.com stating that we would pay 897 euros for 3 nights plus 3.50 euros pppn tax. We were only overcharged around £20 but felt there was a principle at stake. We complained without success.
This place is literally an oasis in the middle of the medina. My wife and I stayed in the deluxe suite and we absolutely loved our room. They serve amazing food all day but please make sure you eat on the terrace at night!! its amazong!! Walking to the riad at night is a little scary. The good thing is that the staff sends someone to meet you outside if you call ahead. Definitely not a make or break thing.