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Someone walked into my room while there was a do not disturb sign on it and quickly ran out when they saw me.....that is awful!!
Check- in time is at 3pm. My fiancé and I got there at 330 to stand in line for 20 minutes and then be told that our room wasn't clean yet. They pointed us towards their restaurant and said you can get some drinks and food to wait for your room to be ready. After spending $80, waiting 2.5 hours, and complaining multiple times our room was finally ready and cleaned at 6pm at night!! They gave us a free drink as well as free breakfast coupon the next time but we were still very frustrated having to wait in their restaurant for our room to be ready 3 hours after check in time. If check in time is at 3pm then the rooms need to be ready!
Valet was quick and friendly. Restaurant food good. Room was clean but sink drained too slowly. Convention that CONSUMED the hotel. Since has an open concept interior, convention seemed 24/7. Unfortunately, to add insult to injury, 3:30am fire alarm sounded Saturday night. No bill under the door in the morning so felt compelled to stop by front to check out. Many, many smokers at the doors and the smell of smoke on occasion inside.
Bobby the doorman was so friendly and helpful!
Room was clean and comfortable. We arrived at 9am and were able to check-in then, which was amazing. The room had a refrigerator (nice) and was walking distance to lots of shopping, restaurants, sights, etc. The restaurant in the lobby had a great buffet breakfast. Had to pay $25 to park the car overnight.
Closeness to the Bradley Center The room could of been cleaner. old food in the refrigerator.
Closeness too the Bradley Center
Great hotel, but parking for one night was $25. Pretty steep considering you're in Milwaukee Wisconsin.
Good location close to Bradley Center Parking is expensive and difficult to get to. Hotel is definitely in need of an update - it's looking kind of shabby.
Horrible Staff and will never stay there again
A good breakfast if included on your booking. Room was clean, but parking at $25.00. There was parking on the outside across the Bistro 333 that was a little less. I would stay here again.
The hotel was very nice - clean, with nice amenities. The staff was phenomenal! Very friendly and helpful. We would definitely stay here again. We felt that the parking fee ($31 per night for valet) was a little steep.
Great stay! Thanks Dan for the great service!! Nothing.
Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
Very nice accommodations, The only issue I had was with the bathroom, the door had a huge gap at the bottom and no lock, the toilet looked like it was out of a public bathroom, and the the shower pressure was deplorable that it made showering challenging and long.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Elegance of the hotel Long walk from parking garage.
Great customer service every time we visit. You can't beat this great downtown location.
The rooms are old & out dated. The beds are horrible.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Fire alarms all night
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Great location Take of and clean the ac vent better
Loved the look of the hotel, the gallery, and the staff was great! Also walking distance from many great restaurants and shows. Parking is not included in your reservation, no microwave, no mini fridge, old out dated televisions, and house keeping kept bugging us.
Beds not that comfortable
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
It was great, and the spa was excellent. The view was good from the room. Was surprised Internet was not complimentary.
Amazing hotel. Everything was 5 star.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Old school charm and service The decor, the people and the vibe.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
Ask me what I didn't like I loved everything None
The location is excellent, great views of the river and right next to the river walk. Within walking distance to some really great restaurants. Quiet, and the room was very comfortable! No parking lot, so you either pay to park or pay for valet service. Also, no free breakfast so we had to pay almost $30 just to eat breakfast.
Courteous staff, great decor, and clean room. The amount of endless noise in the hallway ALL night. Several parties were screaming from outside to someone staying on our floor.
The room was recently updated and the set up was great. The fridge wasn't working and there was actually some old half drank water bottle in it. And no ice machines on floor.
Location was close to everything including an awesome row of bars. The rooms were nice and spacious and the staff was friendly. Parking is limited to pretty much only valet but they were at least quick in getting the car. The biggest issue is noise. I could hear the people in the room next to ours having conversations without any difficulty. This place was popular with bachelor and bachelorette parties which meant the noise at night was extremely loud and went into the early morning.
I liked that it was near a lit of fun bars and restaurants. I also thought it was fun and had a very cool look to it! Beds we a little hard.
Cool rooms Kinda dirty guys. House keeping woke me up and I had already called for late check out. Not cool
Friendly staff, great selection of food in the lobby. There was no hot tub, only a pool.
The showers are nice. The blinds are really poor. You need thicker blinds to keep the light out. You can't keep the blinds open and expect to have any sort of privacy. The door from the shower to the rest of the room does not seal, so coming out of the shower is freezing. The walls are paper thin and you can hear EVERYTHING from surrounding rooms. They say the mattresses are firm. There are not firm.
The staff was friendly. The property was awesomely located. The place was clean. Everyone was on board to help and make sure people enjoyed their stay. The honest to goodness only issue that I had throughout my entire stay was the wifi kept crashing on me. Other than that it was perfect.
Loved the design, decor and features. Hip & modern without the overkill. Comfortable beds and spotless rooms.
There basically is no room. You feel cramped from the moment you arrive and realize you cannot pull up to the door and cannot park. Very casual staff. Maybe the 30 year olds like things this way. We do not. We will not be back.
Friendly staff, modern and comfortable accommodations, free water in the room. Great location, valet parking was mid-priced at $25 per day. We chose Aloft because I've stayed at the properties in other cities and had a similarly pleasant experience. And we had to find a place with a swimming pool. Aloft ion Milwaukee is well worth it. not much to dislike as we stayed for one night and the experience was very good.
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
The cafe was wonderful. The staff were fantastic. We initially had a room that smelled like smoke. After telling the staff about this, they instantly changed our room to a different one. They made a bad situation into a great situation.
It's an older hotel, so it has a romantic charm. The rooms could be updated. The old window air conditioner was loud through the night.
Location. Room was comfortable. Full kitchen. No elevator. Restaurant limited offerings and hours
Refreshing vintage style (Built and operational since the 20s) with modern updates. Very clean and comfortable. Staff was more than curtious. I wanted to move in. A bit drafty. That's it.
Great central location. Nice clean hotel and friendly staff. Comfortable beds and efficient service There were no refrigerators or microwaves as told me I would have on the confirmation sheet
The valet attendants were wonderful. They gave us great recommendations for restaurants, remembered us as we grabbed our car multiple times, and were quick with getting the car. We were there for the Hal marathon and one of the attendants probably saw as many miles as we did getting the unusual line of people's cars at 6 a.m. He kept his smile on and joked around as he left multiple times to get cars.
I loved the beds and the cold bottles of water in the rooms. Transportation. With the State Fair going on, I would have liked to have seen transportation to the fair.
Walkable distance to shopping and restaurants, and other downtown attractions. Breakfast buffet at the hotel was delicious!
The staff and facility were first class and made our stay most enjoyable.
comfy bed and pillows friendly staff lots of towels popcorn ceiling lack of shower tub(?) decor remote didn't work (sometimes) no free parking ($20 valet)
Clean, comfortable beds, room amenities, very polite and friendly staff Only negative is a mandatory 20 dollar per night valet fee, but that may be standard for the downtown
I liked the cleanliness of the hotel, I also really enjoyed getting free cookies at check in and the location.
They overbooked us so we were moved to a different hotel that was less convenient. Not a great experience but it could have been worse.
The room and hotel was great looking and modern and the area was amazing! The bests were a little too firm and stuff, the pull out sofa had a bar that went right where your back would be so keeping it folded up was more comfortable for my friend. The breakfast had potential but the eggs were extremely watery
Room was comfortable and large. Location was great. Was told breakfast ended at 9, at check in we were told it ended at 10. Minor inconvenience.
Staff was amazingly helpful. Simply over the top! Took a real interest in making sure they met all of our needs. Remembered who we were. Said hello every time we walked in the front door.
Loved the view, high ceilings, comfortable bed, room/suite size
The hotel cancelled our reservation an hour before we were set to arrive, and this is after we received a reservation confirmation that morning. We were left scrambling to make alternate arrangements at the last minute and while on the road.
We liked the river being so close so we could go outside and sit on the benches there along the Walk. It was easier to walk to the events we were attending because the Residence Inn was located close enough to them. The Staff was friendly and professional and helpful. The AC was excellent! The sofa bed was so rough on my cousin's back he was very sore the next morning. There were never enough towels so we had to ask for them several times and for the money we paid to stay there, the towels were thin, very non absorbent and rough on the skin. There weren't even any toiletries provided that even the cheap hotels have in their rooms! When the cleaning person came in, she/he removed the dirty glasses and cups in the sink and never brought any back. We actually would have preferred to NOT have the cleaning crew come in. We kept the room fairly cleaned up and could always call for whatever we needed. One bottle of water, a bottle of soda and a bag of chips cost $8 at the hotel desk so bring your own drinks and munchies!!
Unfortunately the pool area was under construction while we were there which was one of the main reasons we had booked this particular hotel. Also, the room the we stayed in (423 I think) only had one small window that was so high that I had to stand on a chair to see out, but then it only looked to the other side of the building and a roof. It was a bit like a dark hole, but we decided that maybe they put us in that room because there aren't any adjoining rooms & we had an infant?
Free Hot Breakfast Location Comfy bed When we checked in it was about 75 degrees fahrenheit outside... and about 80 degrees in our hotel room. It was very hot and muggy, and the windows did not open. The air conditioning was not working at all and the staff was totally unconcerned about remedying the situation. They tried telling us that everything was working fine, but of course it was not. The only thing the hotel did to fix it was to give us a box fan. They told us that it would cool off at night... but it did not. Multiple people complained but nothing was done to accommodate us or to compensate us for the inconvenience. Staff was at worst, rude, and at best, disinterested. When we checked in at 3:00 on a Thursday they only had 1 person working so we had to wait a very long time to check in. The bathroom was leaking water from the ceiling above the sink. The furniture in the room was worn and in need of repair or replacement. For $20 more a night we could have stayed somewhere much nicer.
We got a free upgrade for our stay as all the rooms were not full nothing
Staff was very helpful and friendly. Great experience for my first trip to Milwaukee. Would absolutely stay here again for sure!
Was very happy to stay here. Clean and beautiful. Loved breakfast, but they need to season the scrambled eggs on the breakfast buffet.
clean hotel and nice employees Pool was very small
Location of the hotel was excellent. I was visiting the Harley Museum and this was only a short drive from the hotel. Getting from the parking lot to the hotel was not that easy. In the end there were about 4 of us wondering round the parking garage trying to find the entrance. But once inside the hotel was very nice
Nice rooms and very comfortable beds. The complimentary breakfast was also very good. It's in a good location for downtown activities. Staff was very friendly and responded quickly to request for service. The room was clean, but dated. The carpet needs replacing and fixtures need some minor repairs or upkeep. For the price of the room, the parking should be included.
We loved that the hotel was close to everything in Milwaukee. We also loved that there was a pool, exercise room, and free breakfast.
Competent and helpful staff. The business center was experiencing technical difficulties but the front desk staff were happy to print our boarding passes for us.
The staff was nice Our room had bugs in it and we asked for a queen bed but were given two twin beds, which was aggrivating
It was a very nice hotel for the price and I got an upgrade because of the problem with the reservation.
location, economical beds
The location is great, the rooms are clean and comfortable and a great value for the money.
The staff were all very pleasant, the decor divine (elegant/classy). And the breakfast was GREAT! Nice convenient location, easy access to shopping and theaters galore. I love visiting Mikwaukee, there's so much to do especially downtown. What a treat!! There was an odor in our room occasionally (the only thing I can akin it to was raw sewage). While it wasn't continually present it did waft through a couple of times and I was left to wondering what the heck it was or where it was coming from. I didn't address my concern with the staff, as it wasn't a continual odor and reminded myself it is an older building (it's on the National Register of historic places) and these things cans/do happen. My bed however was slightly lopsided and that made for a little bit of uncomfortableness. My only other concern was the amount of panhandlers out on the street near the building. While that's not the hotels fault, I do feel their staff should make certain at all times their guests are not bothered by them especially when walking to the surface parking lot which is about a block away.
Downtown close to good food and entertainment. Staff had great suggestions for places to go see small rooms but comfortable bed.
It is a hotel in a very convenient location, right in the downtown Milwaukee area. Also has a pretty cool restaurant/bar in the basement. The hotel staff was also very nice. No
Free Internet, Clean room, Convent parking in the garage just opposite, good location The windows + curtain mechanism was lousy...There should be proper windows in the room.
comfortable bed, big room, clean & updated bathroom
The room was ready for me by 10:00 am None
Close proximity to the downtown hotspots (food and bars) suited us perfectly!