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It was great, and the spa was excellent. The view was good from the room. Was surprised Internet was not complimentary.
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
Old school charm and service The decor, the people and the vibe.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Ask me what I didn't like I loved everything None
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
Amazing hotel. Everything was 5 star.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
Location Restaurants were cute and good food Bar upstairs was cool with all seasons porch Comfortable bed Dog friendly New building Staff was friendly Clean Open air shower (looks cool but it's cold) No cell service in building Valet is a bit pricy Toiletries were sparse (my lotion was half used with a hair on it) Views not good from room (HVAC units and alley)
The staff was very friendly and tried to help the best they could Our rooms were not ready at the check-in time. We had booked two rooms and we were able to get into one room an hour late and the other two hours late. At the price, It was unacceptable.
Intensive training on staff, was very evident where I was approached by every person that worked in the hotel with a smile and inquisitive in nature to see what I might need. Was there for four days for Summerfest and had recently stayed at a Kimpton in Austin on rainy Street and enjoyed it. I was able to the enjoy the upstairs rooftop bar for a very short period as it was too busy . Complementary bicycles were a very nice touch, as I am putting them at two of my rental properties now for clients that come and stay . Not having coffee makers in the room is a mistake. I understand the need to possibly get people out of the rooms too co-mingle down in the lobby, yet it's imperative that the first thing I do when I wake up is have a cup of coffee while I shower, news , prepare . I do this at every hotel I stay and this is the only hotel that has not offered it, and I know that's coming through some type of other reasoning either to generate coffee sales or to make the lobby appear bustling. I do not like the open shower which was the same in the Austin hotel. I like to slide a door shut or have a curtain as I feel rushed to get out of the shower because I am feeling like I am getting water all over the floor, which was somewhat the case. I'm not sure who's design idea that was but not crazy about it .
It's an older hotel, so it has a romantic charm. The rooms could be updated. The old window air conditioner was loud through the night.
Location. Room was comfortable. Full kitchen. No elevator. Restaurant limited offerings and hours
The cafe was wonderful. The staff were fantastic. We initially had a room that smelled like smoke. After telling the staff about this, they instantly changed our room to a different one. They made a bad situation into a great situation.
Refreshing vintage style (Built and operational since the 20s) with modern updates. Very clean and comfortable. Staff was more than curtious. I wanted to move in. A bit drafty. That's it.
They overbooked us so we were moved to a different hotel that was less convenient. Not a great experience but it could have been worse.
The hotel cancelled our reservation an hour before we were set to arrive, and this is after we received a reservation confirmation that morning. We were left scrambling to make alternate arrangements at the last minute and while on the road.
Room was comfortable and large. Location was great. Was told breakfast ended at 9, at check in we were told it ended at 10. Minor inconvenience.
Loved the view, high ceilings, comfortable bed, room/suite size
Staff was amazingly helpful. Simply over the top! Took a real interest in making sure they met all of our needs. Remembered who we were. Said hello every time we walked in the front door.
We liked the river being so close so we could go outside and sit on the benches there along the Walk. It was easier to walk to the events we were attending because the Residence Inn was located close enough to them. The Staff was friendly and professional and helpful. The AC was excellent! The sofa bed was so rough on my cousin's back he was very sore the next morning. There were never enough towels so we had to ask for them several times and for the money we paid to stay there, the towels were thin, very non absorbent and rough on the skin. There weren't even any toiletries provided that even the cheap hotels have in their rooms! When the cleaning person came in, she/he removed the dirty glasses and cups in the sink and never brought any back. We actually would have preferred to NOT have the cleaning crew come in. We kept the room fairly cleaned up and could always call for whatever we needed. One bottle of water, a bottle of soda and a bag of chips cost $8 at the hotel desk so bring your own drinks and munchies!!
The room and hotel was great looking and modern and the area was amazing! The bests were a little too firm and stuff, the pull out sofa had a bar that went right where your back would be so keeping it folded up was more comfortable for my friend. The breakfast had potential but the eggs were extremely watery
Definitely an economy hotel and nothing more. It becomes pretty obvious that management put all of their money into the restaurant and bar area and doesn't care at all about the maintenance of the rooms Beyond changing bed sheets and making sure door locks work. I lifted up the curtain above the window and saw layers of wallpaper crumbling from years of neglect. This place is in need of a total renovation. The price paid was not terrible since the location is great, right next to the lakefront, but we would not stay here again unless we had to. On top of that, $15 a night for parking in an empty parking garage attached to the hotel? You've got to be kidding me. And then the receptionist lied to me and said there was nowhere else to park other than the street in which I would have to call the police to okay my vehicle overnight. There is no sign that says no overnight parking, and it was apparent that everyone else in the area utilized street parking overnight. So I parked in the street and lo and behold not a single car was ticketed, nor did anyone have a special permit in their window. Tons of stuff was within walking distance, plenty of great restaurants and bikes for rent. This place has a lot of potential if somebody would invest into some much needed updates to Pull this place out of the 1980s See above
Great location. Good bed. Refrigerater ,air conditioning worked great No pool
Our walk to summerfest was short, that's what I liked. This hotel was listed as a 4 star....Wrong! This place was old and dirty. The parking situation was horrible. Don't bother looking at this one, move on. Way over priced the the quality. I would have expected to pay half of that.
Everyone in the hotel staff was very friendly, the room was clean and there was a lovely rooftop patio with a nice view of the lake. We will return! Yes, the hotel is a little tired looking, but it was not really that big of a deal. The restaurant on site was a different story. We were in for a concert and hit the bar after the show. Eric the bartender was a bit of a jerk and people trying to bring food to eat at the bar, after the kitchen was closed, were turned away. What sort of idiot sends paying (and tipping) patrons away like that? If the rule to disallow outside food is solely to protect food sales (as he said), then either serve food until close or shut up when someone wants to buy your beer and eat their pizza. He also rudely took my pint glass and gave me a plastic cup in the middle of a beer because he wanted to wash the glass. Sorry, does my presence at the bar inconvenience you? No worries, it won't again. Great stay at the hotel though...just find somewhere else for the nightcap!
Love the location of this hotel. Near the lake and a lot of nice attractions. The new owners are making some nice changes to the hotel. I couldn't connect to the internet with my computer or my IPhone using the hotel wifi connection. When I said something to the person at the front desk she offered me the number of the provider. I told her she should call. I do not ever have problems with my IPhone connecting to a wifi and my computer was correctly configured. It was the hotel"s problem not mine. I found it annoying that the staff didn't take this request seriously. I also mentioned it at check out and the person on duty didn't even respond to my comment.
continental breakfast, location, overnight staff's willingness to fix problems clogged sink in room, evening staff's unwillingness to fix problem or switch rooms
I liked the location and the partial vies of the water. The air conditioner unit is older and every time is turned on it roared to life and was loud and continually woke us up.
Front desk staff was friendly The bartender on Saturday night was very rude. Didn't seem to like his job at all. Kept complaining about having customers while he was trying to be I his phone.
It was a nice hotel. Dated, but still clean and professional. For the price it was worth it. Parking is not included, but a complimentary breakfast is. It's on the higher end of free breakfasts from mid-price hotels. Waffle maker, eggs, sausages, baked goods, bagels, fruit, cereal, milk, juice, coffee. Enough fuel to get your mornings going well. It had square pillows. And they gave you many. Weird, but not the end of the world.
Location was great for where I needed to be. No restaurant during the day. Cleanliness am issue as well. Nothing like the pictures on their web site.
Good location, Staff was friendly, Old, antique, run-down, rooms were like old worn bedrooms, kinda creepy, bathrooms not the cleanest, beds and pillows uncomfortable, in desperate need for remodeling. Semi-decent for a cheap one night stay if you're traveling in and out of the city and aren't spending much time there and want something affordable. Staff was friendly and very decent
its got character, its cheap, great location.
My. Husband and I stayed at the Astor for a wedding. It was so comfortable, quaint and the staff was extremely nice. We also really enjoyed the attached bar/restaurant. The only downfall is that they dont offer even as little as coffee in the morning, it is $10 for parking and the walls are extremely thin. Overall, our stay was amazing for the amount of money we paid. We will definitly be staying at the Astor more.
I'm from the Milwaukee area and have not had an opportunity to visit, let alone stay, at the Astor. Loved the rooms and the location to so many sites. The staff was great. Daniel took care of a little hiccup with refreshing professionalism.
Fair price for what you get. Not very good outlet placement which isn't the end of the world or anything huge, but charging my phone was a pain due to location and the outlets are so old that your charger falls out regularly
location was excellent. old historic hotel with charm in need of renovation.
Stately, quiet old hotel in a great location. In need of renovation and TLC. No continental breakfast.
It is located with in walking distance to the downtown and BMO. Friendly helpful staff. Close to the lake for a great morning stroll. Have had breakfast in their restaurant and it was above average. Will stay there again. Free parking. nothing
Location, a short walk to Water St & Lakefront, classic beauty & character, not a cookie cutter 'new' hotel. Replace the outlets, plugs fell out
Room was nice and comfortable. Amenities and staff sport were lacking.
Athletic facilities with stay in Hotel, view of MKE, location, thermostat controlls, bed was comfortable. TV too small and too far from bed to be seen with any sort of modern clarity, rooms need updating, felt like retirement home.
Friendly service, access to workout facilities. Convenient location Did not include any type of continental breakfast.
Personnehow The bed was a nughtmare
The shuttle driver was the sweetest ever. Tip well! Such uncomfortable beds. No pillow top. Just a cardboard like hard bed.
The staff were very friendly and helpful. The building looks fancy but dated/tired. The rooms were large, and we had a great view (12th floor, looking towards the lake). The location was great... easy to walk to lots of attractions and restaurants. And the view from the rooftop was terrific! PLEASE NOTE: THE POOLS ARE SEGREGATED BY GENDER! I'm a single dad with a daughter, so this meant we couldn't go swimming (unless I had her go on on her own, which I wasn't going to do, since she's 12). They do a "family swim" like every other Friday evening or something. Also, the rooftop bar was closed on Sunday and Monday (the precise days we were there). The shower was ok, except every few minutes it would shoot a stream of very hot water, followed by some very cold water. The "pillowtop" bed wasn't really that comfortable... just moderately okay. Also, they say there is a "business casual" dress code for many of the common areas, so my daughter and I didn't feel comfortable just strolling around the place in our shorts and t-shirts. If I had known about the separate mens'/womens' pools, I would've booked somewhere else.
Walking distance to lots of restaurants, bars, and things to do Bed were very uncomfortable, decor very out of date, bathroom looked like a public restroom right down to the toilet
The location was excellent in downtown Milwaukee, with reasonable parking close by. The accommodations were spacious, comfortable, and clean with a spacious bathroom. Nothing
Room 1021 was like a mini suite. There was a door separating the living room area from the bedroom/bath area. It wasn't just a large open area with beds on one side and a sitting area on another side. The only thing that I didn't like was to be billed for parking. I could easily pay the $15 charge. But it was my belief that the parking was covered in the room reservation. No one clearly said, "Here is your parking pass and you will be billed $15 when you checkout." Perhaps they glossed over that part when I checked in. Point being: I did not request the parking pass. They simply gave it to me when I received the room keys. If I would have know about the charge, I would have simply parked on the streets.
The rooms were spacious and comfortable. The amenities exceeded our expectations. Aside from the gyms, and swimming pools, there are also racquetball and squash courts. The lobby bar was serving delicious and generously poured cocktails. Above all that, the reason we will be returning is due to the incredible staff. Every single employee we interacted with was beyond reproach. I feel like I made several new friends in Milwaukee. We couldn't be happier with our stay at the MAC. Cheers!
Location is great, rooms are nice, friendly staff