Mission Viejo Hotels

I liked the comfortable bed; the free breakfast; the way the courtyard is set up. I like the energy saving features.

The lay out of the room was not very functional. There was little space between the mirrored doors of the closet and the bed while lots of space remained unused at the front of the room.

It is nice because it is close to mission viejo.

The room was clean. The staff were pretty friendly.

The walls seemed thin. It was noisey.

Very good value

Clean, nice hotel. Breakfast was unbelievable and free. Beds were comfortable and Tv with all channels was nice.

Took a while for front desk to answe the phone.. Had to call a couple times for someone to pick up. Room had musty smell but not terrible...and the key card to run the lights and air was a little weird.

I liked the location aswell the balcony access with the size of room

I didn't like the old look it had too it aswell the doors always being unlocked or locked on the sides in the back

Roomy

Jacuzzi to small.

Beds where nice

The staff was very nice. I missed "check in" by a few hours because I was exploring. But the staff insured me I had no worries and could check in at anytime! Room was clean, beds were so soft! The hotel itself was amazingly beautiful a cottage feel.

I have never been to a hotel that had to give you vouchers for the breakfast kinda weird but not a deal breaker.

Room was large and comfortable.

I had no dishes or utensils in the kitchen and the bathroom was dirty. Hair was in the shower from the last guest.

Location

More apartment than hotel

Lots of hot water. Nice bathtub. Not crowded nor was there excessive noice at night.

The room smelled weird. Breakfast was supposed to start at 6 and when they finally opened the door at 6:15 there was no coffee or hot food. Still no hot food by 6:30 when we left. The front desk brushed us off when we complained. Terrible wifi speed.

The hotel was extremely nice, my family have always used best western. This was by far the nicest one yet

We enjoyed the hotel and the staff was very cheerful our only complaint would be The blankets were uncomfortable however the heater kept us warm

It had great highway access and the rooms and staff were great. Even the maintenance gentlemen were kind.

It was available near where I wanted to stay

Dark and musty. The place seems tired.

The receptionist was extremenly polite and helpful. The hotel was in a quiet location and peaceful.

A/C was a pain to adjust and keep cool. Everything else was nice...

Clean, comfortable and quiet

Their computer didn't recognize my reservation. Took a while to get it figured out

The room is spacious and the bed is super comfortable.

I wish I could have stayed longer

the staff was great very friendly and helpful.

elevator at one end of hotel not at a central location

Clean and friendly staff. Need in room upgrades on amenities and bathroom shower. Price point just above the value based on location and other luxury hotels.

Too crowded from the sport gym guests. Can't find a quite corner in public areas.parking fees are excessive.

Great service efficient, knowledgeable Valet. Jason at front desk, Friendly...quick Check In...great room with view! Helpful room service staff! Beautiful lobby with nice bar...and a overall feeling of health and well being throughout the hotel...something for the whole family!

Nothing...

Roomy suite with good beds. Waffle station and Mon-Weds Happy Hour with beer, wine, and decent hors d'oeuvres.

Not super clean. Quick surface clean looks good but refrigerator smells (ice maker makes un-usable ice). Dishes not clean - Rewash everything. If you don't see it, it probably hasn't been cleaned in a while.

Room was very nice. We appreciated having breakfast available included in our nightly fee.

We live in fullerton and stayed here in Newport and loved it. The beach was great. It was detached enough to not be too close to the very loud Newport area further south. Overall great trip.

Proximity to beach.

Stayed facing the street side and it was loud.

When checking in, a bag of take out broke and spilled on the floor. The person checking me in, Andrew media rely cleaned up my mess!

I was there with my family which included younger children. The area around the hotel is mostly bussiness. It's very quiet and looks peaceful as well. The staff were all very professional, kind and helpful. Rooms were small but very well decorated. It's super clean and an amazing value for your money.

That I couldn't stay longer.

Mimi was so wonderful go us. She was very professional, accommodating and hospitable. We can't wait to come back to stay at this hotel again.

Their AC was too loud.

The heater didn't work. It was 40 degrees and freezing cold in the room from the time I checked in around 11pm until we checked out. I stayed in this hotel in June and it was great. I'm not sure if I'll return again in the future.

Very friendly and accommodating staff!

Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect

Nothing Unless they wanted me to get a free stay ????

Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet.

We enjoyed the entire experience. There wasn't anything we didn't like.

Liked the cleanliness, comfortable bed, great customer service, great value at being last minute, Starbucks onsite, variety of food venues nearby, free & ample parking, next to the freeway

The sofa bed didn't have any linens (no bed sheet, no extra pillows for the sofa bed), lotion was not provided for the first night (when I called front desk, I was told supply was low) but was provided the next night

Attractive lounge, modern design, quiet location.

Some staffs unfriendly. Rooms are ok: 3 stars out of 5. Bathroom was just adequate.

We were able to get a refund but going through all that late in the day and tired made for an awful ordeal!

The hotels lobby and select rooms were being renovated; our room was right off the lobby and next to a room that was being renovated. It's obvious that they give your customers the worst possible room! I would never stay there and highly recommend that the hotel be removed from your list. It was a terrible experience!

The room was great. The bed was super comfortable. Food at the restaurant was delicious and the servers were fun and friendly.

Not too happy that we had to pay for overnight parking- I feel there should have been some sort of compensation for this as a guest. Perhaps free breakfast?

Doubles Tree by Hilton Hotel Irvine meet all of our needs. The staff is very courteous!!!

Good shower. Rain style shower head. Good restaurant and friendly staff.

Lotion in the bathroom was already used. No refrigerator in room. Location of ice only on the first floor. Old furniture. 10 dollars a night for parking.

Clean. Staff was kind and polite

1) room was very small 2) we arrived 20 min early and waited. And waited as if the only room in the huge hotel was the small Kayak rate room??

Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar

Great room on marina.

It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.

Staff was very friendly

Very nice staff. Very clean rooms. Good rate. Free complimentary coffee.

No free breakfast, but the breakfast you paid for was really good.

when I left

everything, had I known what I was booking I would have never made that mistake

Location was good

Everything.

The staff was friendly and helpful

The air conditioner didn't work well enough to reach the bedroom in the back. The couch was pretty broken down and uncomfortable.

I really like the feeling of home away from home in this hotel. With the exception of Brenda who is a bit arrogant with a bad attitude, the front desk staff are amazing and accommodating. Fantastic amenities like free washer and dryer, practically a mini grocery store on your honor that you can pay for or have charged to your room. Plenty of parking, relatively quiet and laid back atmosphere. The kitchens are fully stocked with not only the basics but also measuring cup, mixing bowls, extra pot with lid, ceramic cooktop et cetera. All linens are upscale and clean with no stains and not one rouge dark hair (I am blonde) anywhere. Bed had over stuffed sheepskin like mattress cover that was very comfortable. One last thing that is always very important to me... I didn't have to wash my feet before getting into bed, not ever! Now that is clean.

Even with all of the amenities I have listed that I like this is after all a 2-star Hotel and it is a bit overpriced. Further, the 20 percent discount offered through RetailMeNot and other reputable sites of the like, are not accepted at all. I could get no break off the daily rate ever. 2 hours on the phone with IHG and it is still a mystery. Counting on that discount is what finalized my decision to stay here while searching for an apartment. Now I'm just further in debt. my feeling on that is a bait and switch which is the fault of the corporation not the facility. I am currently staying on top of my complaint. The shower head is definitely in need of some maintenance to clear out the hard water so the water flows. On only a few occasions I was disturbed by the loud speaking housekeepers outside my door as well as the banging and hitting the walls while cleaning the room next to me. They need to realize that sometimes people work late and sleep late. For the price it should be respected.

The floors were very dirty, walking on the carpets in socks resulted in black on the bottoms. Bed was a little hard. Breakfast did not have good selections. Won't stay there again...

Price was right. Hot tub was hot. Pool could use a little cleaning.

Very good for the price.

The carpets were a little dirty and it was by the interstate but with the a/c on you can barely here the interstate

Everyone enjoyed their stay

I woke up to find cockroaches in the bathroom and crawling in the carpet. I killed one & took it to the front desk, but the young man did it seem to care. He was the night auditor. He just said "sorry about that". I find that unacceptable. I used to work for a major hotel and we would have never let that go.

The fact that there was a lack of caring about my peace of mind. I had to go through all my stuff before I left to make sure I would not be taking any home woth me.

One of the main reasons I booked the Vagabond is their advertised airport shuttle. When I arrived at SNA and called they told me they only drop off at the airport not pick up!!