Cons: The center seat belt in the back was broken and not disclosed to us. When we got home we loaded the truck to go camping and then started to load the kids into the back seat and discovered the seat belt was broken. We had to change the way we had the passenger situation set up with another vehicle that was going with us which was not expected. When we told this to the rental place they said sorry and that was it. No refund or discounted rate due to the vehicle not being as represented by them. They could have handled this more professionally.
Dec 30 2015
taking advantage of their l>mixed hours
Pros: Having found a decent price I showed up on Saturday just past noon to find their doors closed. Upon reaching the manager the next day my reservation rate wasn't honored and I was given the run around by the local and national reps.
Feb 26 2016
Pros: I have been renting from this location for over 20 years. Very convenient always nice.
Cons: Prices are typically higher because of the surrounding area.
Oct 20 2016
Pros: Jordan picked me up to bring me to the Mission Viejo office. She was very friendly and accommodating. She also made the check out process run smoothly,
The staff also helped me with the turn in process so that I could easily get back to my home.
The Ridge Route office was great as well.
I love that Enterprise makes everything so easy!
Jan 11 2017
Pros: Great service. Friendly and well-trained staff.
Cons: I just wish the price was lower for an economy car. I will always go with the company that is the cheapest price.
Pros: Quick, pleasant pick-up and return of a brand new vehicle. Will rent again at same locations.
Jun 23 2017
Pros: Friendly, good customer service (in the store!)
Cons: Couldn't use debit card to pay (prepaid online with debit card). Arrived at store and they said they wouldn't take that card. Had to be charged again. Was refunded money, but not after a long phone call to Hertz, going back and forth between different people there. After over 1 week, the money appeared back in my account.
Jun 17 2017
0 customer service
Cons: HIDDEN CHARGES (doubling the quote), no communication, rude employees.
I do a lot of traveling and this is by far the worst car rental place I've dealt with. I highly recommend you go elsewhere.
Jul 18 2017
Pick up and drop-off were easy with very pleasant gentleman helping us
Pros: It was close to home, the agent was very pleasant and helpful. we got upgraded to a full size with GPS. Gas mileage was great.